The Johns Hopkins University
Patient Service Coordinator (Cardiology)
The Johns Hopkins University, Columbia, Maryland, United States, 21046
Patient Service Coordinator (PSC) – Johns Hopkins University
We are seeking a
Patient Service Coordinator (PSC)
to offer friendly, courteous, and confidential assistance to every patient to ensure a positive experience while at Johns Hopkins at the Columbia Center. Maintain accurate information on each patient to facilitate the patient encounter and use automated systems to expedite patient scheduling, pre‑registration, check‑in, and check‑out. Work in a team environment.
Responsibilities
Schedule patients for laboratory tests, medical examinations, and consultations.
Relay information to patients regarding preparation for laboratory tests and examinations.
Coordinate visits within the department or between departments.
Telephone and interview patients and/or family members to obtain accurate pre‑registration information and confirm appointments.
Print and mail directions, maps, fee schedules, and department‑specific information to patients.
Send medical questionnaire forms to patients to obtain missing information.
Verify and enter pre‑registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
Obtain and verify patient’s demographic data by phone or in person.
Confirm appointments by telephone and/or mail.
Fill vacancies due to cancellations.
Obtain pre‑certifications as required by patients’ health‑care insurers or managed care providers.
Register patients for clinical appointments using a computerized database.
Assist patients or family members with completion of medical insurance forms.
Inform patients of costs or care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Arrange or assist in arranging patient transportation.
Answer phones and provide routine information to callers.
If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
Review patient charges and extract chargeable items.
Collect time of service payments, issue receipts, and prepare cash settlement records.
Assign diagnostic and procedures codes to charge vouchers for computer input.
Enter patient charges into computer system.
Discuss patient charges, if appropriate, with patients and/or patients’ families.
Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
Refer patient to appropriate office and ensure application for funds has been made.
Prepare patient’s statement of charges and review with patient.
Assist with basic insurance and third‑party queries and explain payment policies.
Other duties as assigned.
Minimum Qualifications
High school diploma or graduation equivalent.
One year of work experience in customer service.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two years of related work experience.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
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Patient Service Coordinator (PSC)
to offer friendly, courteous, and confidential assistance to every patient to ensure a positive experience while at Johns Hopkins at the Columbia Center. Maintain accurate information on each patient to facilitate the patient encounter and use automated systems to expedite patient scheduling, pre‑registration, check‑in, and check‑out. Work in a team environment.
Responsibilities
Schedule patients for laboratory tests, medical examinations, and consultations.
Relay information to patients regarding preparation for laboratory tests and examinations.
Coordinate visits within the department or between departments.
Telephone and interview patients and/or family members to obtain accurate pre‑registration information and confirm appointments.
Print and mail directions, maps, fee schedules, and department‑specific information to patients.
Send medical questionnaire forms to patients to obtain missing information.
Verify and enter pre‑registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
Obtain and verify patient’s demographic data by phone or in person.
Confirm appointments by telephone and/or mail.
Fill vacancies due to cancellations.
Obtain pre‑certifications as required by patients’ health‑care insurers or managed care providers.
Register patients for clinical appointments using a computerized database.
Assist patients or family members with completion of medical insurance forms.
Inform patients of costs or care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Arrange or assist in arranging patient transportation.
Answer phones and provide routine information to callers.
If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
Review patient charges and extract chargeable items.
Collect time of service payments, issue receipts, and prepare cash settlement records.
Assign diagnostic and procedures codes to charge vouchers for computer input.
Enter patient charges into computer system.
Discuss patient charges, if appropriate, with patients and/or patients’ families.
Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
Refer patient to appropriate office and ensure application for funds has been made.
Prepare patient’s statement of charges and review with patient.
Assist with basic insurance and third‑party queries and explain payment policies.
Other duties as assigned.
Minimum Qualifications
High school diploma or graduation equivalent.
One year of work experience in customer service.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two years of related work experience.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
#J-18808-Ljbffr