Konica Minolta Business Solutions U.S.A., Inc.
Network Escalation Engineer
Konica Minolta Business Solutions U.S.A., Inc., South Burlington, Vermont, us, 05403
Overview
SymQuest's Division of Konica Minolta Business Solutions, has an exciting opportunity available for a
Network Escalation Engineer! *** Please note, although this is a primarily remote role, you MUST live within commuting distance to one of the following locations: South Burlington, VT Rutland, VT West Lebanon, NH Plattsburgh, NY Westbrook, ME Responsibilities
Provide advanced remote technical support to clients over the phone using remote control tools Conduct onsite advanced technical support at client location as needed Diagnose and resolve server, storage and network infrastructure issues Ensure client networks remain stable with maximum uptime through proactive and reactive technical support Work with application vendors in troubleshooting application performance and errors Possess the passion for providing great service and the desire to create “Raving Fans” Build solid, long-term relationships with team members and our clients Continue skills development; maintain proficiency in current technologies Essential Activities
Remote technical support of customer devices and networks (70%) Onsite technical support of customer network environments (10%) Administration – documentation and meetings (10%) Continual professional development (10%) Qualifications
Minimum of a four-year college degree or equivalent experience Industry certifications from CompTIA, Microsoft, Cisco, Fortinet or VMware Real world experience in an advanced level network administration or technical support role Strong communication and interpersonal skills Strong analytical and organizational skills Desire to “do what it takes” to solve technical challenges Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless Technologies Products and Services: Windows Server 2016/2019/2022, VMware or Microsoft Hyper-V virtualization, M365/Entra Storage Area Network Architectures Backup and Recovery technologies Citrix and Microsoft Remote Desktop Services Firewalls, Routers and Managed Switches LAN / WAN / Wireless networking hardware and software technologies Systems Management Software (HP Insight Manager, Dell OpenManage) About Konica Minolta
Konica Minolta’s journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, and it celebrates “20 Years of Excellence, Innovation and Impact,” continuing to lead in digital commercial printing. The bizhub brand has also celebrated 20 years. For more information, visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities to enhance delivery. This model combines service functions in the U.S. and Canada to provide more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR, and legal. EEO Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, veteran status, or any other characteristic protected by applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d\'opportunité égale.
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SymQuest's Division of Konica Minolta Business Solutions, has an exciting opportunity available for a
Network Escalation Engineer! *** Please note, although this is a primarily remote role, you MUST live within commuting distance to one of the following locations: South Burlington, VT Rutland, VT West Lebanon, NH Plattsburgh, NY Westbrook, ME Responsibilities
Provide advanced remote technical support to clients over the phone using remote control tools Conduct onsite advanced technical support at client location as needed Diagnose and resolve server, storage and network infrastructure issues Ensure client networks remain stable with maximum uptime through proactive and reactive technical support Work with application vendors in troubleshooting application performance and errors Possess the passion for providing great service and the desire to create “Raving Fans” Build solid, long-term relationships with team members and our clients Continue skills development; maintain proficiency in current technologies Essential Activities
Remote technical support of customer devices and networks (70%) Onsite technical support of customer network environments (10%) Administration – documentation and meetings (10%) Continual professional development (10%) Qualifications
Minimum of a four-year college degree or equivalent experience Industry certifications from CompTIA, Microsoft, Cisco, Fortinet or VMware Real world experience in an advanced level network administration or technical support role Strong communication and interpersonal skills Strong analytical and organizational skills Desire to “do what it takes” to solve technical challenges Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless Technologies Products and Services: Windows Server 2016/2019/2022, VMware or Microsoft Hyper-V virtualization, M365/Entra Storage Area Network Architectures Backup and Recovery technologies Citrix and Microsoft Remote Desktop Services Firewalls, Routers and Managed Switches LAN / WAN / Wireless networking hardware and software technologies Systems Management Software (HP Insight Manager, Dell OpenManage) About Konica Minolta
Konica Minolta’s journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, and it celebrates “20 Years of Excellence, Innovation and Impact,” continuing to lead in digital commercial printing. The bizhub brand has also celebrated 20 years. For more information, visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities to enhance delivery. This model combines service functions in the U.S. and Canada to provide more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR, and legal. EEO Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, veteran status, or any other characteristic protected by applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d\'opportunité égale.
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