FinThrive
About the Role
Impact you will make
The Solutions Manager acts as the "concierge" for FinThrive clients. This role is committed to providing superior customer service experience by using in-depth product knowledge, detailed troubleshooting, and quality technical support when resolving post-implementation issues. As a part of the Solutions Manager team, you'll be exposed to the many facets of FinThrive as well as career growth opportunities.
The working hours for this role are 1PM-10PM CST .
What you will do
Deliver superior customer service while fielding customer inquiries and requests, assisting with troubleshooting reported issues, and aiding using our applications in accordance with the internal policies, providing clear and concise documentation
Provide coordination and clear communication via phone, email and support cases to both internal and external customers
Organize, investigate, and resolve assigned work in a timely and effective manner
Leverage knowledge of claims and collections to support customers using our application
Interface/communicate with other departments to ensure product maintenance utilizing established procedures
Support application functionality and remain current on release updates and product knowledge
Document all customer interactions
Adhere to established procedures of documenting cases
Document software/product bugs and features for development
Provide support to our Hawaii & West Coast customers by working a shift covering their core hours (1-10pm CT)
What you will bring
High School Diploma or Equivalent
2+ years of experience in a support role troubleshooting customer issues to resolution
2+ years of experience working in healthcare or working for a vendor supporting a client hospital or physician
Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience
Demonstrated experience communicating effectively with a customer and simplifying complex information
Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail
Demonstrated ability to meet performance objectives, including all applicable service level agreements
Demonstrated ability to navigate Internet Explorer and Microsoft Office
Strong verbal and written communication skills
What we would like to see
Bachelor's degree in a related field
Comprehensive understanding of hospital revenue cycle, specific to claims
Salesforce experience
About FinThrive
FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive's Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
FinThrive Privacy Notice for California Resident Job Candidates
Know Your Rights Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO
finthrive.com
|
FinThrive Careers
|
FinThrive Benefits & Perks
|
Physical Demands
Impact you will make
The Solutions Manager acts as the "concierge" for FinThrive clients. This role is committed to providing superior customer service experience by using in-depth product knowledge, detailed troubleshooting, and quality technical support when resolving post-implementation issues. As a part of the Solutions Manager team, you'll be exposed to the many facets of FinThrive as well as career growth opportunities.
The working hours for this role are 1PM-10PM CST .
What you will do
Deliver superior customer service while fielding customer inquiries and requests, assisting with troubleshooting reported issues, and aiding using our applications in accordance with the internal policies, providing clear and concise documentation
Provide coordination and clear communication via phone, email and support cases to both internal and external customers
Organize, investigate, and resolve assigned work in a timely and effective manner
Leverage knowledge of claims and collections to support customers using our application
Interface/communicate with other departments to ensure product maintenance utilizing established procedures
Support application functionality and remain current on release updates and product knowledge
Document all customer interactions
Adhere to established procedures of documenting cases
Document software/product bugs and features for development
Provide support to our Hawaii & West Coast customers by working a shift covering their core hours (1-10pm CT)
What you will bring
High School Diploma or Equivalent
2+ years of experience in a support role troubleshooting customer issues to resolution
2+ years of experience working in healthcare or working for a vendor supporting a client hospital or physician
Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience
Demonstrated experience communicating effectively with a customer and simplifying complex information
Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail
Demonstrated ability to meet performance objectives, including all applicable service level agreements
Demonstrated ability to navigate Internet Explorer and Microsoft Office
Strong verbal and written communication skills
What we would like to see
Bachelor's degree in a related field
Comprehensive understanding of hospital revenue cycle, specific to claims
Salesforce experience
About FinThrive
FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive's Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
FinThrive Privacy Notice for California Resident Job Candidates
Know Your Rights Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO
finthrive.com
|
FinThrive Careers
|
FinThrive Benefits & Perks
|
Physical Demands