Arizona Bay
ACCOUNTS RECEIVABLE (AR) COLLECTIONS SPECIALIST
Arizona Bay, Bakersfield, California, United States, 93399
Job Description
Accounts Receivable (AR) Collections Specialist
Position Purpose/Summary Under the general supervision of the Customer Service Billing Manager, the Accounts Receivable (AR) Collections Specialist is responsible for managing incoming payments, ensuring that customers pay their invoices on time, and handling overdue accounts. Must ensure excellent customer service skills while initiating calls and emails to collect payments and plan arrangements to settle outstanding accounts. This role is key to cash flow management and often works closely with both the finance and sales departments.
Monday – Thursday: 8:00 AM – 5:00 PM
Friday: 7:00 AM – 4:00 PM
Duties And Responsibilities
Posting incoming payments and reconciling accounts to reflect accurate balances.?
Monitoring aging reports to track overdue accounts and proactively following up for payment.
Investigating discrepancies, resolving billing issues, and issuing credits or adjustments as required.?
Communicating with customers to collect outstanding debts in a professional manner, often via calls and emails.?
Maintaining accurate records of all collections activities and updating customer account status.
Collaborating with internal teams (sales, finance, logistics) to resolve disputes and ensure billing accuracy.?
Follow established guidelines to review and update account status.
Maintains payment commitment logs and schedules follow-up communication with customers.
Assist in monitoring accounts receivable and cash receipt.
Assist in reconciling unapplied payments and credits report to ensure that all payments and credits are accounted for and properly posted.
Handle customer inquiries and disputes regarding invoices and payments.
Provide exceptional customer service to resolve issues and maintain positive relationships with clients.
Identify and suggest improvements to the collections process to increase efficiency.
Report unpaid debts to credit bureaus (consumer or commercial), which can impact a debtor’s credit score or business credit profile.
Other duties as assigned.
Skills/Abilities
Excellent verbal and written communication.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and critical thinking skills.
Ability to manage large tasks and prioritize the importance of each project.
Ability to act with integrity, professionalism, and confidentiality with account holders.
Proficient with Microsoft Office Suite or related software.
Accounting system experience required; AMCS/Tower preferred.
Well-versed/knowledgeable in the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), with a strong understanding of state‑specific and industry regulations governing commercial (B2B) collections.
Education And Experience
High school diploma/GED or equivalent experience required.
Minimum three (3) years related experience in collections/AR required.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.
Knight’s Site Services, Inc. is proud to be an Equal Opportunity Employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation. As a part of Knight’s Site Services, Inc., all employees are expected to perform job duties as described above with integrity, honesty, and cooperation, regardless of position. Each member of the Knight’s team plays a key role in the continued success of the Company.
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Position Purpose/Summary Under the general supervision of the Customer Service Billing Manager, the Accounts Receivable (AR) Collections Specialist is responsible for managing incoming payments, ensuring that customers pay their invoices on time, and handling overdue accounts. Must ensure excellent customer service skills while initiating calls and emails to collect payments and plan arrangements to settle outstanding accounts. This role is key to cash flow management and often works closely with both the finance and sales departments.
Monday – Thursday: 8:00 AM – 5:00 PM
Friday: 7:00 AM – 4:00 PM
Duties And Responsibilities
Posting incoming payments and reconciling accounts to reflect accurate balances.?
Monitoring aging reports to track overdue accounts and proactively following up for payment.
Investigating discrepancies, resolving billing issues, and issuing credits or adjustments as required.?
Communicating with customers to collect outstanding debts in a professional manner, often via calls and emails.?
Maintaining accurate records of all collections activities and updating customer account status.
Collaborating with internal teams (sales, finance, logistics) to resolve disputes and ensure billing accuracy.?
Follow established guidelines to review and update account status.
Maintains payment commitment logs and schedules follow-up communication with customers.
Assist in monitoring accounts receivable and cash receipt.
Assist in reconciling unapplied payments and credits report to ensure that all payments and credits are accounted for and properly posted.
Handle customer inquiries and disputes regarding invoices and payments.
Provide exceptional customer service to resolve issues and maintain positive relationships with clients.
Identify and suggest improvements to the collections process to increase efficiency.
Report unpaid debts to credit bureaus (consumer or commercial), which can impact a debtor’s credit score or business credit profile.
Other duties as assigned.
Skills/Abilities
Excellent verbal and written communication.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and critical thinking skills.
Ability to manage large tasks and prioritize the importance of each project.
Ability to act with integrity, professionalism, and confidentiality with account holders.
Proficient with Microsoft Office Suite or related software.
Accounting system experience required; AMCS/Tower preferred.
Well-versed/knowledgeable in the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), with a strong understanding of state‑specific and industry regulations governing commercial (B2B) collections.
Education And Experience
High school diploma/GED or equivalent experience required.
Minimum three (3) years related experience in collections/AR required.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.
Knight’s Site Services, Inc. is proud to be an Equal Opportunity Employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation. As a part of Knight’s Site Services, Inc., all employees are expected to perform job duties as described above with integrity, honesty, and cooperation, regardless of position. Each member of the Knight’s team plays a key role in the continued success of the Company.
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