Keystone Bank
Deposit Operations Fraud Support Specialist
Direct message the job poster from Keystone Bank
The Deposit Operations Fraud Support Specialist is responsible for supporting a variety of duties relating to Deposit Operations and first line fraud.
Core Values
DO WHAT IS RIGHT
TAKE CHARGE
ENCOURAGE CREATIVITY
CENTER AROUND COMMUNITY
LEAD IN INNOVATION
Responsibilities
Review, analyze and investigate real-time and periodic fraud alerts for multiple payment channels including deposit, check, ACH, wire transfer
Review, analyze and monitor daily reports to detect fraudulent activity for multiple payment channels including, but not limited to, card, deposit, check, ACH, wire transfer and online banking activity
Use internal and external resources to obtain evidence for investigative purposes when reviewing fraud detection reports or investigating cases
Interacts with internal and external clients to verify suspected fraudulent activity
Responsible for documenting research findings and actions on cases
Maintains a high level of confidentiality when compiling investigative information and escalating issues
Perform general account handling functions such as holds and restrictions, effectively in a manner that prevents fraud while minimizing negative customer impact
Liaising with victims of fraud, police, and court officials when needed
Responsible for ATM/Debit card dispute research and resolution
Process outgoing / incoming domestic and international wire transfers
Process ACH and check exception item processing and reclamations
Review assigned deposit operations reports for accuracy and adherence to bank procedures
Balance various general ledger suspense accounts related to Deposit Operations daily, weekly and monthly
Assist with creating and revising department procedures
Maintains up to date knowledge of all regulatory requirements and bank policies and procedures
Assist in projects to implement additional products and services
Responsible for assisting with training team members on fraud and deposit operations responsibilities
Other duties as assigned
Qualifications
Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
Ability to manage time and prioritize requests and projects to meet deadlines
Flexibility and adaptability to adjust to changing project needs in evolving situations
Ability to clearly communicate complex situations or ideas
Familiar with general banking operations, laws and regulations, including, but not limited to, Regulation E, CC, GG, V, the FCRA, FACT Act (including red flags), Bank Secrecy Act, NACHA, Mastercard Operating Rules, and the Banks policies.
Bilingual Spanish language, both verbal and written, preferred
Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns
Excellent problem solving and organization skills
Strong PC skills, including proficiency with Microsoft Office (Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment
Ability to sit for extended periods of time
Seniority level Associate
Employment type Full-time
Job function Other
Industries Banking
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Get notified about new Operational Specialist jobs in
Austin, Texas Metropolitan Area .
Referrals increase your chances of interviewing at Keystone Bank by 2x
Austin, Texas Metropolitan Area $70,000.00-$95,000.00 6 days ago
#J-18808-Ljbffr
The Deposit Operations Fraud Support Specialist is responsible for supporting a variety of duties relating to Deposit Operations and first line fraud.
Core Values
DO WHAT IS RIGHT
TAKE CHARGE
ENCOURAGE CREATIVITY
CENTER AROUND COMMUNITY
LEAD IN INNOVATION
Responsibilities
Review, analyze and investigate real-time and periodic fraud alerts for multiple payment channels including deposit, check, ACH, wire transfer
Review, analyze and monitor daily reports to detect fraudulent activity for multiple payment channels including, but not limited to, card, deposit, check, ACH, wire transfer and online banking activity
Use internal and external resources to obtain evidence for investigative purposes when reviewing fraud detection reports or investigating cases
Interacts with internal and external clients to verify suspected fraudulent activity
Responsible for documenting research findings and actions on cases
Maintains a high level of confidentiality when compiling investigative information and escalating issues
Perform general account handling functions such as holds and restrictions, effectively in a manner that prevents fraud while minimizing negative customer impact
Liaising with victims of fraud, police, and court officials when needed
Responsible for ATM/Debit card dispute research and resolution
Process outgoing / incoming domestic and international wire transfers
Process ACH and check exception item processing and reclamations
Review assigned deposit operations reports for accuracy and adherence to bank procedures
Balance various general ledger suspense accounts related to Deposit Operations daily, weekly and monthly
Assist with creating and revising department procedures
Maintains up to date knowledge of all regulatory requirements and bank policies and procedures
Assist in projects to implement additional products and services
Responsible for assisting with training team members on fraud and deposit operations responsibilities
Other duties as assigned
Qualifications
Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
Ability to manage time and prioritize requests and projects to meet deadlines
Flexibility and adaptability to adjust to changing project needs in evolving situations
Ability to clearly communicate complex situations or ideas
Familiar with general banking operations, laws and regulations, including, but not limited to, Regulation E, CC, GG, V, the FCRA, FACT Act (including red flags), Bank Secrecy Act, NACHA, Mastercard Operating Rules, and the Banks policies.
Bilingual Spanish language, both verbal and written, preferred
Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns
Excellent problem solving and organization skills
Strong PC skills, including proficiency with Microsoft Office (Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment
Ability to sit for extended periods of time
Seniority level Associate
Employment type Full-time
Job function Other
Industries Banking
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Get notified about new Operational Specialist jobs in
Austin, Texas Metropolitan Area .
Referrals increase your chances of interviewing at Keystone Bank by 2x
Austin, Texas Metropolitan Area $70,000.00-$95,000.00 6 days ago
#J-18808-Ljbffr