Synthesia
Welcome to the video-first world
From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.
Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now
Meet Synthesia We’re on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Read stories from happy customers what 1200 people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025!
In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.
The role...
Provide technical assistance and support to customers via email chat or remote access calls / tools
Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
Identify and diagnose technical issues related to our platform and other technical components
Collaborate with Tier 1 support (CSRs) to resolve more complex technical issues
Escalate issues to Tier 3 support or other teams when necessary
Provide timely updates to customers on the status of their request / issues
Meet individual and team performance metrics (KPIs) such as service level agreements final resolution times customer satisfaction first contact resolution and escalation rates
Continuously improve your own product knowledge technical skills and remain up to date with our product services and processes
Participate in knowledge sharing and training sessions with the support team and customers as and when required
Provide constructive feedback to the business and leadership teams to improve customer support processes and procedures
About you...
At least 2 years experience within a technical support environment
Excellent verbal and written communication skills
Good technical knowledge
Experience in troubleshooting technical issues and providing solutions
Experience in using tools to technically support customers remotely
Ability to work in a fast-paced and dynamic environment
Ability to work independently and as part of a team
Flexibility to work different shifts bank holidays and weekends as and when required
Working Hours Our core business hours are 9am 6pm EST Monday to Friday . However as were a global company with customers around the world weekend work may occasionally be required to support business needs or critical issues.
At Synthesia we expect everyone to...
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
The good stuff... In addition to being a part of a great team working in a fun and innovative environment we offer :
A competitive salary stock options in our fast-growing Series D startup
100% Medical Dental & Vision
401k Plan
Paid parental leave
25 days of annual leave public holidays paid sick leave
Fun culture with regular socials
A generous referral scheme
A brand new computer monitor
Required Experience :
IC
Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
#J-18808-Ljbffr
From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.
Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now
Meet Synthesia We’re on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Read stories from happy customers what 1200 people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025!
In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.
The role...
Provide technical assistance and support to customers via email chat or remote access calls / tools
Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
Identify and diagnose technical issues related to our platform and other technical components
Collaborate with Tier 1 support (CSRs) to resolve more complex technical issues
Escalate issues to Tier 3 support or other teams when necessary
Provide timely updates to customers on the status of their request / issues
Meet individual and team performance metrics (KPIs) such as service level agreements final resolution times customer satisfaction first contact resolution and escalation rates
Continuously improve your own product knowledge technical skills and remain up to date with our product services and processes
Participate in knowledge sharing and training sessions with the support team and customers as and when required
Provide constructive feedback to the business and leadership teams to improve customer support processes and procedures
About you...
At least 2 years experience within a technical support environment
Excellent verbal and written communication skills
Good technical knowledge
Experience in troubleshooting technical issues and providing solutions
Experience in using tools to technically support customers remotely
Ability to work in a fast-paced and dynamic environment
Ability to work independently and as part of a team
Flexibility to work different shifts bank holidays and weekends as and when required
Working Hours Our core business hours are 9am 6pm EST Monday to Friday . However as were a global company with customers around the world weekend work may occasionally be required to support business needs or critical issues.
At Synthesia we expect everyone to...
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
The good stuff... In addition to being a part of a great team working in a fun and innovative environment we offer :
A competitive salary stock options in our fast-growing Series D startup
100% Medical Dental & Vision
401k Plan
Paid parental leave
25 days of annual leave public holidays paid sick leave
Fun culture with regular socials
A generous referral scheme
A brand new computer monitor
Required Experience :
IC
Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
#J-18808-Ljbffr