Jobs via Dice
Position Summary
This customer‑oriented support role focuses on providing basic to advanced technical support for end‑user desktop, laptop, mobile device, application, and peripheral installation and configuration. The role requires a tech‑savvy individual who can interact with users live or through digital communication methods, provide guidance, troubleshoot, and resolve issues, and deliver on technical requests, tasks, and projects.
Requirements for success include a strong understanding of IT systems, servers, networks, security, computers, mobile devices, tech products, and software, combined with problem‑solving abilities to diagnose and resolve issues.
Top Skills
Minimum 7 years of end‑user technical support experience.
Excellent communication skills and polished professionalism.
Solid troubleshooting skills with Windows, Mac, mobile devices, and MS Office.
Some light server, networking, and infrastructure support experience.
Experience supporting executives.
Experience with AV equipment support is a plus.
Bachelor’s degree required; preferred in IT or a related field.
Responsibilities
Provide onsite and remote assistance for technical requests, diagnose, troubleshoot, and resolve issues, and ensure completion of support tickets.
Serve as white‑glove support for executives in corporate and residential settings.
Monitor and track support requests in the helpdesk ticketing system, documenting issues and resolutions.
Train users on hardware, software, and services in accordance with departmental guidelines.
Provide after‑hours/on‑call support as needed.
Conduct advanced troubleshooting and administration for complex issues beyond first‑level support.
Set up, test, deploy, and maintain computers, laptops, printers, mobile devices, office phones, and conference room audio/video equipment.
Assist with data center IT infrastructure, LAN/WLAN networking hardware, and security appliances.
Maintain and update corporate software, patch management solutions, security patches, and firmware.
Document user hardware/software version upgrades, patches, and equipment refreshes.
Follow IT departmental documentation, processes, and checklists; submit updates to the internal knowledge base.
Create and maintain detailed IT process documentation and support guides.
Enter new hardware and software details, track changes, and maintain corporate asset management tools.
Continuously learn new technologies, handle potential security threats, lead desktop support projects, coordinate with vendors, and research tools to improve support capabilities.
Qualifications
Experience in customer support via in‑person, remote, email, phone, text, walk‑in, chat, or video call.
Advanced technical troubleshooting experience for Windows and Mac desktops, laptops, printers, mobile devices, and supporting enterprise software.
Experience with HP printers, Canon copiers, Android, and iOS devices.
Experience supporting IT infrastructure such as network equipment, security appliances, servers, storage, UPS, PDUs, and environmental monitoring devices.
Experience supporting corporate systems (Office, 365, Zoom, Adobe Acrobat, browsers, endpoint agents), PBX platforms, remote control solutions, access control, imaging solutions, and virtual desktop environments.
Experience managing patch management, performing OS updates, testing patches, and troubleshooting patch issues.
Experience maintaining documentation, knowledge bases, advanced checklists, processes, and user guides.
Experience with inventory and asset management tools.
Requirements
5+ years of professional experience.
Experience in small to medium‑scale environments (under 100 people) is preferred.
Experience in boutique financial services, law firm, or family office environments is preferred.
Strong interpersonal, organizational, and detail‑oriented skills.
Excellent verbal and written communication.
Service‑oriented, team‑player attitude with the ability to respond to requests and collaborate with colleagues at all levels.
Commitment to professionalism, ethics, and confidentiality in highly secure environments.
Punctual, with regular office attendance (hybrid schedule: three days per week).
Pay And Benefits Pay range: $125,000.00 – $130,000.00 per year.
Benefits include 3 weeks of PTO, matching 401(k) plan, hot‑desking closer to office, and company holidays from Christmas Eve to New Year’s Day.
Workplace Type Hybrid position located in New York, NY.
Application Deadline The position is anticipated to close on Oct 29, 2025.
About TEKsystems We’re partners in transformation, helping clients activate ideas and solutions for new opportunities. With over 80,000 professionals, TEKsystems is a leading provider of full‑stack technology services and talent solutions across North America, Europe, and Asia.
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
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Requirements for success include a strong understanding of IT systems, servers, networks, security, computers, mobile devices, tech products, and software, combined with problem‑solving abilities to diagnose and resolve issues.
Top Skills
Minimum 7 years of end‑user technical support experience.
Excellent communication skills and polished professionalism.
Solid troubleshooting skills with Windows, Mac, mobile devices, and MS Office.
Some light server, networking, and infrastructure support experience.
Experience supporting executives.
Experience with AV equipment support is a plus.
Bachelor’s degree required; preferred in IT or a related field.
Responsibilities
Provide onsite and remote assistance for technical requests, diagnose, troubleshoot, and resolve issues, and ensure completion of support tickets.
Serve as white‑glove support for executives in corporate and residential settings.
Monitor and track support requests in the helpdesk ticketing system, documenting issues and resolutions.
Train users on hardware, software, and services in accordance with departmental guidelines.
Provide after‑hours/on‑call support as needed.
Conduct advanced troubleshooting and administration for complex issues beyond first‑level support.
Set up, test, deploy, and maintain computers, laptops, printers, mobile devices, office phones, and conference room audio/video equipment.
Assist with data center IT infrastructure, LAN/WLAN networking hardware, and security appliances.
Maintain and update corporate software, patch management solutions, security patches, and firmware.
Document user hardware/software version upgrades, patches, and equipment refreshes.
Follow IT departmental documentation, processes, and checklists; submit updates to the internal knowledge base.
Create and maintain detailed IT process documentation and support guides.
Enter new hardware and software details, track changes, and maintain corporate asset management tools.
Continuously learn new technologies, handle potential security threats, lead desktop support projects, coordinate with vendors, and research tools to improve support capabilities.
Qualifications
Experience in customer support via in‑person, remote, email, phone, text, walk‑in, chat, or video call.
Advanced technical troubleshooting experience for Windows and Mac desktops, laptops, printers, mobile devices, and supporting enterprise software.
Experience with HP printers, Canon copiers, Android, and iOS devices.
Experience supporting IT infrastructure such as network equipment, security appliances, servers, storage, UPS, PDUs, and environmental monitoring devices.
Experience supporting corporate systems (Office, 365, Zoom, Adobe Acrobat, browsers, endpoint agents), PBX platforms, remote control solutions, access control, imaging solutions, and virtual desktop environments.
Experience managing patch management, performing OS updates, testing patches, and troubleshooting patch issues.
Experience maintaining documentation, knowledge bases, advanced checklists, processes, and user guides.
Experience with inventory and asset management tools.
Requirements
5+ years of professional experience.
Experience in small to medium‑scale environments (under 100 people) is preferred.
Experience in boutique financial services, law firm, or family office environments is preferred.
Strong interpersonal, organizational, and detail‑oriented skills.
Excellent verbal and written communication.
Service‑oriented, team‑player attitude with the ability to respond to requests and collaborate with colleagues at all levels.
Commitment to professionalism, ethics, and confidentiality in highly secure environments.
Punctual, with regular office attendance (hybrid schedule: three days per week).
Pay And Benefits Pay range: $125,000.00 – $130,000.00 per year.
Benefits include 3 weeks of PTO, matching 401(k) plan, hot‑desking closer to office, and company holidays from Christmas Eve to New Year’s Day.
Workplace Type Hybrid position located in New York, NY.
Application Deadline The position is anticipated to close on Oct 29, 2025.
About TEKsystems We’re partners in transformation, helping clients activate ideas and solutions for new opportunities. With over 80,000 professionals, TEKsystems is a leading provider of full‑stack technology services and talent solutions across North America, Europe, and Asia.
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr