EPITEC
Are you passionate about helping people and delivering top-tier customer service? Do you thrive in fast-paced environments and love solving problems with empathy and professionalism? If so, we want to hear from you!
We're looking for a Customer Experience Specialist who will be the voice for a large automotive company, supporting our customers across multiple channels and ensuring every interaction reflects our commitment to excellence.
Required
Excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics. Advanced problem‑solving, resolution, and decision‑making skills, including the ability to quickly understand and analyze new information and situations. Excellent written and verbal business communication skills. Passionate about helping people. Projects an attitude caring and professionalism. Adept at demonstrating empathy in customer interactions and tenacity in resolving customer requests. Strong organizational skills and the ability to multitask in a fast-paced environment. Self‑starter who excels at working independently within a diverse team environment. Passionate and enthusiastic about vehicles and products, including knowledge / awareness about the automotive industry and market trends. Internet savvy with social media awareness. Working knowledge of multiple computer platforms, browsers and operating systems required. Preferred
College degree (B.A. / B.S.). Educational requirement may be substituted with equivalent industry-related business experience. Experience providing customer service via multiple contact channels (phone, live chat, face-to-face, written correspondence, etc.). Experience in customer service, retail and / or sales preferred. Willingness to work weekends and flexible hours. This is more than a job—it's a chance to be part of a team that's shaping the future of mobility while making a real impact on our customers' lives. Interested or know someone who'd be a great fit? Let's connect! CustomerExperience #Hiring #AutomotiveCareers #JoinUs
#J-18808-Ljbffr
Excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics. Advanced problem‑solving, resolution, and decision‑making skills, including the ability to quickly understand and analyze new information and situations. Excellent written and verbal business communication skills. Passionate about helping people. Projects an attitude caring and professionalism. Adept at demonstrating empathy in customer interactions and tenacity in resolving customer requests. Strong organizational skills and the ability to multitask in a fast-paced environment. Self‑starter who excels at working independently within a diverse team environment. Passionate and enthusiastic about vehicles and products, including knowledge / awareness about the automotive industry and market trends. Internet savvy with social media awareness. Working knowledge of multiple computer platforms, browsers and operating systems required. Preferred
College degree (B.A. / B.S.). Educational requirement may be substituted with equivalent industry-related business experience. Experience providing customer service via multiple contact channels (phone, live chat, face-to-face, written correspondence, etc.). Experience in customer service, retail and / or sales preferred. Willingness to work weekends and flexible hours. This is more than a job—it's a chance to be part of a team that's shaping the future of mobility while making a real impact on our customers' lives. Interested or know someone who'd be a great fit? Let's connect! CustomerExperience #Hiring #AutomotiveCareers #JoinUs
#J-18808-Ljbffr