TeamLogic IT, Henderson, NV
Level II Technician
TeamLogic IT, Henderson, NV, Sacramento, California, United States, 95828
If you have a background and skillset in IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating a fast-paced and dynamic environment. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective is to respond to support requests promptly, be the initial point of contact for all IT support tickets, and ensure end-user satisfaction, among other technical duties. IT Technicians should display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. Provide support for incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet SLAs. Use remote tools and diagnostic utilities to resolve support requests. Perform hands-on fixes at the desktop level when remote tools are insufficient, including hardware repairs and peripheral deliveries. Install and configure hardware and software across network devices. Install antivirus software and update virus definitions. Manage servers via Active Directory, File & Print services, DNS, DHCP. Perform preventative maintenance on workstations, printers, and peripherals. Establish good relationships with all departments and colleagues. Possess a valid driver’s license and ability to drive to customer locations. Ensure safety and security standards are met. Experience with Windows 7, Windows 10, Server 2008, 2012, 2016, and Mac OS. Knowledge of Active Directory, networking devices, and appliances is a plus. Kaseya/Ninja RMM and Autotask PSA experience is a plus. Certifications such as CompTIA A+ and Network+ are preferred. Compensation: $25.00 - $35.00 per hour Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more. We continuously provide our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment should be directed to the franchise location, not to TeamLogic IT Corporate. Apply with Indeed First Name * Last Name * Email * Phone * Yes, Text Me!
I want to receive text messages for this job from TeamLogic IT, Sacramento, CA. Do you have a valid driver’s license and a clean driving record? * Experience with Remote Monitoring & Management tools * Prior Managed Service Provider experience * List certifications achieved * Experience with Active Directory * Experience with DNS * Experience with DHCP * PSA (Professional Services Automation) Experience * Why Should You Join Us?
Flexible Scheduling Competitive Compensation People First Culture The office environment is welcoming and collaborative. Everyone is willing to help each other. Coworkers and the President are friendly and enjoy working with clients. The compensation is fair, with opportunities for growth, raises, and advancement. The President is a caring family man who values his employees’ success.
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The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective is to respond to support requests promptly, be the initial point of contact for all IT support tickets, and ensure end-user satisfaction, among other technical duties. IT Technicians should display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. Provide support for incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet SLAs. Use remote tools and diagnostic utilities to resolve support requests. Perform hands-on fixes at the desktop level when remote tools are insufficient, including hardware repairs and peripheral deliveries. Install and configure hardware and software across network devices. Install antivirus software and update virus definitions. Manage servers via Active Directory, File & Print services, DNS, DHCP. Perform preventative maintenance on workstations, printers, and peripherals. Establish good relationships with all departments and colleagues. Possess a valid driver’s license and ability to drive to customer locations. Ensure safety and security standards are met. Experience with Windows 7, Windows 10, Server 2008, 2012, 2016, and Mac OS. Knowledge of Active Directory, networking devices, and appliances is a plus. Kaseya/Ninja RMM and Autotask PSA experience is a plus. Certifications such as CompTIA A+ and Network+ are preferred. Compensation: $25.00 - $35.00 per hour Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more. We continuously provide our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment should be directed to the franchise location, not to TeamLogic IT Corporate. Apply with Indeed First Name * Last Name * Email * Phone * Yes, Text Me!
I want to receive text messages for this job from TeamLogic IT, Sacramento, CA. Do you have a valid driver’s license and a clean driving record? * Experience with Remote Monitoring & Management tools * Prior Managed Service Provider experience * List certifications achieved * Experience with Active Directory * Experience with DNS * Experience with DHCP * PSA (Professional Services Automation) Experience * Why Should You Join Us?
Flexible Scheduling Competitive Compensation People First Culture The office environment is welcoming and collaborative. Everyone is willing to help each other. Coworkers and the President are friendly and enjoy working with clients. The compensation is fair, with opportunities for growth, raises, and advancement. The President is a caring family man who values his employees’ success.
#J-18808-Ljbffr