Highgate Hotels, LP
Front Desk Manager
Location: Denver, Colorado (US-CO-Denver)
Compensation: $58,000.00 - $60,000.00 per year
Front Office Manager is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing quality service to guests and maximizing room revenue and occupancy.
Responsibilities
Respond to all guests' requests, problems, complaints and accidents presented at the Front Desk or through reservations, comment cards, letters or phone calls in an attentive, courteous and efficient manner; follow‑up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily; analyze rate variance, monitor credit reports and maintain close observation of daily house count; monitor selling status of house daily: flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on time.
Prepare employee schedule according to business forecast, payroll budget and productivity requirements.
Ensure that no‑show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on time according to Highgate Hotel S.O.P.s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow‑up items: returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure employees maintain Highgate Hotel S.O.P.s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.s.
Implementation of all Highgate Hotel policies and house rules; understand hospitality terms.
Ensure sign‑off of all Service Standards by position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Maintain communication with Housekeeping, Reservations and the Credit Manager.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies per Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on its role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.s, special guests and requests.
Maintain required supplies for front office and stationary.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log daily.
Qualifications
At least 5 years of progressive experience in a hotel or related field; or a 2‑year college degree and 3+ years related experience; or a 4‑year college degree and at least 1 year related experience.
Supervisory experience required.
Exceptional customer service skills.
Proficient in Windows and Microsoft Office.
Ability to work long hours as occasionally required.
Warm and friendly demeanor at all times.
Effective verbal and written communication with employees and guests in a friendly, courteous, service‑oriented manner.
Effective listening and clarification of concerns raised by employees and guests.
Multitasking and prioritizing departmental functions to meet deadlines.
Approach all encounters attentively, friendly, courteous and service‑oriented.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling requirements.
Maintain high standards of personal appearance and grooming, wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying and solving as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
Application Period Applications will be accepted from October 13, 2025 to November 3, 2025.
#J-18808-Ljbffr
Compensation: $58,000.00 - $60,000.00 per year
Front Office Manager is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing quality service to guests and maximizing room revenue and occupancy.
Responsibilities
Respond to all guests' requests, problems, complaints and accidents presented at the Front Desk or through reservations, comment cards, letters or phone calls in an attentive, courteous and efficient manner; follow‑up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily; analyze rate variance, monitor credit reports and maintain close observation of daily house count; monitor selling status of house daily: flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on time.
Prepare employee schedule according to business forecast, payroll budget and productivity requirements.
Ensure that no‑show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on time according to Highgate Hotel S.O.P.s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow‑up items: returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure employees maintain Highgate Hotel S.O.P.s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.s.
Implementation of all Highgate Hotel policies and house rules; understand hospitality terms.
Ensure sign‑off of all Service Standards by position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Maintain communication with Housekeeping, Reservations and the Credit Manager.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies per Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on its role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.s, special guests and requests.
Maintain required supplies for front office and stationary.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log daily.
Qualifications
At least 5 years of progressive experience in a hotel or related field; or a 2‑year college degree and 3+ years related experience; or a 4‑year college degree and at least 1 year related experience.
Supervisory experience required.
Exceptional customer service skills.
Proficient in Windows and Microsoft Office.
Ability to work long hours as occasionally required.
Warm and friendly demeanor at all times.
Effective verbal and written communication with employees and guests in a friendly, courteous, service‑oriented manner.
Effective listening and clarification of concerns raised by employees and guests.
Multitasking and prioritizing departmental functions to meet deadlines.
Approach all encounters attentively, friendly, courteous and service‑oriented.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling requirements.
Maintain high standards of personal appearance and grooming, wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying and solving as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
Application Period Applications will be accepted from October 13, 2025 to November 3, 2025.
#J-18808-Ljbffr