Highgate
Join to apply for the
Front Desk Agent
role at
Highgate .
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
EVEN Hotel Atlanta – Cobb Galleria
Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at check‑out, while maximizing room revenue and occupancy.
Responsibilities
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages, and special promotions as listed in the Red Book.
Be familiar with all in‑house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
Use proper two‑way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Complete bucket checks, room rate verification reports, and housekeeping reports.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications
College coursework in a related field beneficial.
Experience in a hotel or related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer service experience preferred.
Maintain a warm and friendly demeanor at all times.
Effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multi‑task and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Cross‑train in other hotel‑related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Highgate by 2x.
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Front Desk Agent
role at
Highgate .
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
EVEN Hotel Atlanta – Cobb Galleria
Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at check‑out, while maximizing room revenue and occupancy.
Responsibilities
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages, and special promotions as listed in the Red Book.
Be familiar with all in‑house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
Use proper two‑way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Complete bucket checks, room rate verification reports, and housekeeping reports.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications
College coursework in a related field beneficial.
Experience in a hotel or related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer service experience preferred.
Maintain a warm and friendly demeanor at all times.
Effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multi‑task and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Cross‑train in other hotel‑related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Highgate by 2x.
#J-18808-Ljbffr