Vertex Pharmaceuticals
Director, Commercial Technology Business Engagement Leader - Kidney, Cystic Fibr
Vertex Pharmaceuticals, Boston, Massachusetts, us, 02298
General/Position Summary
Vertex is an exciting time of growth and innovation, with technology and data valued as strategic assets. The Commercial Technology team in the Data, Technology and Engineering (DTE) organization seeks an experienced technology leader to head the strategy, planning and delivery of key technology capabilities supporting Vertex's North America Kidney and CF business units and Patient Services function. The Business Unit team includes sales and marketing for each disease area, and the Patient Services team supports North America patient services for all disease areas.
Vertex is in a transformational period of growth; we are investing to accelerate our data, technology and AI capabilities to support our scientific mission and prepare for commercialization and launch of next‑generation therapies. This Director will serve as the technology partner for senior leaders across these business units and patient services center of excellence and will collaborate directly with DTE peers to drive major program investments and to build and execute the technology and AI roadmap in support of business strategies, goals, and objectives.
Key Duties & Responsibilities
Trusted partner of senior business leaders in the NA CF BU, NA Kidney BU and NA Patient Services COE teams, understanding their vision and delivering technology to enable achievement of their goals & objectives.
Engage as a key participant in strategic business planning, driving the technology and AI agenda of business transformation.
Lead and develop a high‑performing team of business analysts and on‑shore/off‑shore technical resources to deliver prioritized technology projects and enhancements.
Maintain strong operational governance for NA Patient Services platforms and integrated technologies.
Create a technology roadmap supporting Go‑To‑Market strategy projects in Sales, Marketing and Patient Services, aligned to pipeline commercialization timelines for US and Canadian markets.
Develop and manage budgets to enable roadmap and related portfolio of projects.
Oversee a portfolio of projects, programs, releases, and system enhancements, ensuring quality and timeliness of delivery within allocated budget limits.
Proactively identify innovative solutions, introduce new technologies, and AI capabilities to improve business processes and drive efficiencies.
Lead full project lifecycle from intake through deployment, communication, change management, and team mobilization/onboarding.
Partner with DTE teams including Customer Engagement, Medical Affairs, Market Access, Data Management, Software Engineering and Information Security to lead execution of prioritized projects and backlogs, enabling AI and machine learning capabilities for data science teams.
Manage relationships with strategic software vendors and service providers providing technology solutions and ongoing operational support for the business area.
Work closely with DTE Compliance, Internal Audit and Quality Assurance groups to ensure compliance with regulations and DTE system lifecycle and change management requirements.
As a people manager, manage financial accountabilities and human resource responsibilities for assigned staff.
Knowledge and Skills
Experience in US Field enablement, Marketing and Patient Services in the biopharma industry.
Strong knowledge of modern technologies such as Salesforce, cloud computing, cybersecurity, AWS, Snowflake, Databricks and AI/ML capabilities to enable commercialization excellence.
Exceptional written and verbal communication skills and ability to present clearly to all audiences.
Experience with Salesforce CRM, Veeva, Salesforce Marketing Cloud, Salesforce Health Cloud, Life Sciences Cloud, Master Data Management and commercial data sets.
Ability to build productive partnerships with senior business leaders and influence action.
Experience with technology enablement for large specialty markets is a plus.
Strong analytical and problem‑solving abilities, including development of business justification and value propositions.
Substantial program/project management, demand management, resource management and system life‑cycle expertise.
Proven people‑management capabilities and ability to build high‑performing teams.
Experience running operational support and maintenance of large technology environments efficiently.
Prior experience with running IT managed services or outsourced/off‑shore teams.
Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint.
Strong experience in Agile methodology.
Education and Experience
Bachelor's degree (preferably in a technology discipline) or equivalent experience.
15+ years' experience in growing technology roles, with at least 8–10 years in IT leadership positions.
6+ years' experience in the US Commercial domain, data management, CRM and Digital Customer Engagement or comparable technologies.
US commercial launch experience is a plus.
Pay Range $220,000 – $330,000
Disclosure Statement The range provided is based on our estimate for base salary at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary will be based on factors such as skills, competencies and experience.
Vertex offers inclusive benefits: medical, dental, vision, paid time off, educational assistance, generous commuting subsidy, matching charitable donations, 401(k) and more.
Flex Designation Hybrid‑Eligible (remote up to two days per week) or On‑Site (five days per week on‑site with ad hoc flexibility). The Flex status is subject to Vertex’s policy and may change at any time.
Company Information Vertex is a global biotechnology company committed to scientific innovation and inclusive market‑leading benefits for employees across their career journey.
Vertex is an equal opportunity employer and non‑discrimination employer. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in the hiring process should contact Talent Acquisition at ApplicationAssistance@vrtx.com.
#J-18808-Ljbffr
Vertex is in a transformational period of growth; we are investing to accelerate our data, technology and AI capabilities to support our scientific mission and prepare for commercialization and launch of next‑generation therapies. This Director will serve as the technology partner for senior leaders across these business units and patient services center of excellence and will collaborate directly with DTE peers to drive major program investments and to build and execute the technology and AI roadmap in support of business strategies, goals, and objectives.
Key Duties & Responsibilities
Trusted partner of senior business leaders in the NA CF BU, NA Kidney BU and NA Patient Services COE teams, understanding their vision and delivering technology to enable achievement of their goals & objectives.
Engage as a key participant in strategic business planning, driving the technology and AI agenda of business transformation.
Lead and develop a high‑performing team of business analysts and on‑shore/off‑shore technical resources to deliver prioritized technology projects and enhancements.
Maintain strong operational governance for NA Patient Services platforms and integrated technologies.
Create a technology roadmap supporting Go‑To‑Market strategy projects in Sales, Marketing and Patient Services, aligned to pipeline commercialization timelines for US and Canadian markets.
Develop and manage budgets to enable roadmap and related portfolio of projects.
Oversee a portfolio of projects, programs, releases, and system enhancements, ensuring quality and timeliness of delivery within allocated budget limits.
Proactively identify innovative solutions, introduce new technologies, and AI capabilities to improve business processes and drive efficiencies.
Lead full project lifecycle from intake through deployment, communication, change management, and team mobilization/onboarding.
Partner with DTE teams including Customer Engagement, Medical Affairs, Market Access, Data Management, Software Engineering and Information Security to lead execution of prioritized projects and backlogs, enabling AI and machine learning capabilities for data science teams.
Manage relationships with strategic software vendors and service providers providing technology solutions and ongoing operational support for the business area.
Work closely with DTE Compliance, Internal Audit and Quality Assurance groups to ensure compliance with regulations and DTE system lifecycle and change management requirements.
As a people manager, manage financial accountabilities and human resource responsibilities for assigned staff.
Knowledge and Skills
Experience in US Field enablement, Marketing and Patient Services in the biopharma industry.
Strong knowledge of modern technologies such as Salesforce, cloud computing, cybersecurity, AWS, Snowflake, Databricks and AI/ML capabilities to enable commercialization excellence.
Exceptional written and verbal communication skills and ability to present clearly to all audiences.
Experience with Salesforce CRM, Veeva, Salesforce Marketing Cloud, Salesforce Health Cloud, Life Sciences Cloud, Master Data Management and commercial data sets.
Ability to build productive partnerships with senior business leaders and influence action.
Experience with technology enablement for large specialty markets is a plus.
Strong analytical and problem‑solving abilities, including development of business justification and value propositions.
Substantial program/project management, demand management, resource management and system life‑cycle expertise.
Proven people‑management capabilities and ability to build high‑performing teams.
Experience running operational support and maintenance of large technology environments efficiently.
Prior experience with running IT managed services or outsourced/off‑shore teams.
Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint.
Strong experience in Agile methodology.
Education and Experience
Bachelor's degree (preferably in a technology discipline) or equivalent experience.
15+ years' experience in growing technology roles, with at least 8–10 years in IT leadership positions.
6+ years' experience in the US Commercial domain, data management, CRM and Digital Customer Engagement or comparable technologies.
US commercial launch experience is a plus.
Pay Range $220,000 – $330,000
Disclosure Statement The range provided is based on our estimate for base salary at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary will be based on factors such as skills, competencies and experience.
Vertex offers inclusive benefits: medical, dental, vision, paid time off, educational assistance, generous commuting subsidy, matching charitable donations, 401(k) and more.
Flex Designation Hybrid‑Eligible (remote up to two days per week) or On‑Site (five days per week on‑site with ad hoc flexibility). The Flex status is subject to Vertex’s policy and may change at any time.
Company Information Vertex is a global biotechnology company committed to scientific innovation and inclusive market‑leading benefits for employees across their career journey.
Vertex is an equal opportunity employer and non‑discrimination employer. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in the hiring process should contact Talent Acquisition at ApplicationAssistance@vrtx.com.
#J-18808-Ljbffr