Hua Cheng Education Centre
Customer Relationship Executive
Hua Cheng Education Centre, Thomson, Georgia, United States, 30824
Job Scope
Provide course consultation to prospective customers
Attend to walk-ins and telephone enquiries
Process and administer new student's enrolment
Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
Centre operations
Handle and resolve feedback and complaints
Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
Handle admin duties such as: daily collections, preparation of materials for classes
Data-entry and maintaining Student Management System & CRM
Work with Marketing team on A&P plans
Requirements
Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
At least 1 - 2 year(s) of working experience in the related field is required for this position.
Effective planning & able to multi-tasks.
Good interpersonal skills
Effectively bilingual ( English & Chinese
speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)
Proficient in MS office applications
Able to work on
weekends & two weekday evenings
that in line with centre's operating hours
Branch Locations (Travelling required between these locations)
Thomson
Punggol
Sengkang
Serangoon
We regret that only shortlisted applicants will be notified.
#J-18808-Ljbffr
Provide course consultation to prospective customers
Attend to walk-ins and telephone enquiries
Process and administer new student's enrolment
Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
Centre operations
Handle and resolve feedback and complaints
Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
Handle admin duties such as: daily collections, preparation of materials for classes
Data-entry and maintaining Student Management System & CRM
Work with Marketing team on A&P plans
Requirements
Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
At least 1 - 2 year(s) of working experience in the related field is required for this position.
Effective planning & able to multi-tasks.
Good interpersonal skills
Effectively bilingual ( English & Chinese
speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)
Proficient in MS office applications
Able to work on
weekends & two weekday evenings
that in line with centre's operating hours
Branch Locations (Travelling required between these locations)
Thomson
Punggol
Sengkang
Serangoon
We regret that only shortlisted applicants will be notified.
#J-18808-Ljbffr