CWR-Customer Service Rep I Job at ManpowerGroup in Tucker

Our client, a leading logistics and delivery services provider, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting delivery driver teams and customer interactions. The ideal candidate will have excellent communication skills, dependability, and a proactive attitude, which will align successfully in the organization.

• *Job Title:** CWR-Customer Service Rep I
• *Location:** Tucker, GA
• *Pay Range: $20/hr**
• *Shift:**
• *-** **First Shift: 6:00 AM - 2:30 PM**
• *-** **Second Shift: 12:00 PM - 8:30 PM**
• *What's the Job?**

• Maintain real-time communication with delivery driver teams to ensure schedules are met and issues are promptly addressed.
• Assist drivers in troubleshooting delivery issues and reporting delays or exceptions.
• Engage with customers to clarify delivery details and resolve concerns in both English and Spanish.
• Support end-of-day procedures, including guiding drivers and ensuring proper drop-off and check-in protocols.
• Collaborate with team members and management to track updates and document operational issues.

**What's Needed?**

• Fluent in both Spanish and English, with strong speaking and understanding skills.
• Comfortable using the phone in a fast-paced environment and maintaining professionalism.
• Confident communicator capable of staying calm and assertive with delivery teams and customers.
• Dependable and flexible with shift start times and responsibilities.
• Basic computer skills, including email, Excel, and GPS tracking tools.

**What's in it for me?**

• Opportunity to work in a dynamic and supportive team environment.
• Potential for career growth within a forward-thinking organization.
• Engage in meaningful work supporting delivery operations and customer satisfaction.
• Develop valuable skills in logistics, communication, and problem-solving.
• Be part of a company committed to diversity and inclusion.

**Upon completion of waiting period associates are eligible for:**

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.