Hermès
Job Description
The Team:
The eCommerce Logistics team plays a crucial role in ensuring the smooth and efficient functioning of the organization by strategically deploying resources and optimizing process flows across departments. Our goal is to support business growth by adapting to changing processes and procedures and creating a productive environment. Additionally, we are responsible for ensuring a seamless and accurate receiving process to fulfill our commitment to eCommerce end-user client orders.
The Opportunity:
As the eCommerce Logistics Specialist, you play a key role in delivering exceptional customer service and support for client inquiries, directly contributing to the success of our NY Corporate eCommerce Department and Client Relations Center (CRC).
Your primary responsibilities include providing timely order status updates, investigating item errors, and determining appropriate resolutions to prevent client escalations. You'll communicate updates and responses to internal stakeholders through email, Microsoft Teams, phone calls, and HOP's proprietary software applications.
In this role, you're also expected to report any breakdowns in protocol or service to both the eCommerce Logistics Team and the NY Corporate eCommerce Department. You'll handle all company assets, products, and materials with care and respect for the Hermès brand, ensuring that your work is consistently neat, accurate, and aligned with procedural guidelines.
This position is onsite in our Dayton, NJ Distribution & Service Center.
About the Role:
A. Primary Functions Support the Logistics eCommerce Team, Retail Store Operations, and Client Relations Center in resolving e-Commerce client order escalations by performing the following varied work functions: Assist in locating return merchandise for the expedited processing, credit approval, or rejection & return customer shipment in cooperation with the IST Research order rejections and/or related shipment discrepancies (e.g.: short or over shipments, incorrect shipment item or quantity, etcetera) and report finding through appropriate application (e.g.: TEAMS IM, Outlook email, Magento Notes or JIRA trouble ticket application) Utilize JIRA trouble ticket software application to document with photos & summary explanation, the status of client escalations. The use of the JIRA software will aid in the management, tracking, communication, and resolution of each client inquiry through a standard IST protocol Manage and perform approved reshipments to clients of merchandise exchanges or item replacements as approved by IST Expedite the processing of client returns and reshipments using Fed-Ex's proprietary cloud-based software, requiring the manual entry of client address information for the creation of a new shipment label Enter transfer shipment requests to facilitate the movement of goods between HOP warehouse locations as approved by the IST Perform the cancelation of internet client orders in SCALE as directed by the IST Assist IST and HOP Retail Store personnel in the tracking and expedited processing of CASPER transfer shipment statuses thus ensuring the timely receipt, inspection, verification, and put away of goods for reshipment to the appropriate transfer recipient Scan fully inspected & processed return merchandise to create a transfer document enabling the physical movement of goods between warehouse locations as well as the final stock put away of return merchandise by the DC staff for resale to future clients This position may require overtime and flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year B. Secondary Functions
On an as needed basis, assist the eCommerce Order Processing team with the scanning and invoicing of outbound e-Commerce client orders using SCALE WMS and Magento software applications Participate in the Returns Warehouse Stock Room annual physical inventory under the oversight of HOP Internal Audit All other duties as assigned by manager Software Applications
SCALE WMS, Magento, Cegid, Microsoft Office Suite & TEAMS, Docuware, JIRA Supervisory Responsibility:
NO Budget Responsibility:
NO Decision Making Responsibility:
NO About You:
2-3 years of experience, including either a hands-on internship or activities in a similar role and/or department Minimum educational requirements of a High School Diploma (BS or BA Degree preferred but not required) Excellent attention to detail & strong organizational skills An active and continuous learner Demonstrates a willingness to work with HOP team members in various departments throughout HOP's varied and growing organization Ability to work independently with little supervision Proven track record of meeting both short- & long-term goals and deadlines Displays appropriate level of urgency when addressing and resolving client escalations and actionable customer service requests Intermediate to Advanced knowledge of Microsoft Excel software Strong written and verbal communication skills
The range for this position is $26.77 - $29.92 per hour. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
About Us
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
About the Team
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.
The Team:
The eCommerce Logistics team plays a crucial role in ensuring the smooth and efficient functioning of the organization by strategically deploying resources and optimizing process flows across departments. Our goal is to support business growth by adapting to changing processes and procedures and creating a productive environment. Additionally, we are responsible for ensuring a seamless and accurate receiving process to fulfill our commitment to eCommerce end-user client orders.
The Opportunity:
As the eCommerce Logistics Specialist, you play a key role in delivering exceptional customer service and support for client inquiries, directly contributing to the success of our NY Corporate eCommerce Department and Client Relations Center (CRC).
Your primary responsibilities include providing timely order status updates, investigating item errors, and determining appropriate resolutions to prevent client escalations. You'll communicate updates and responses to internal stakeholders through email, Microsoft Teams, phone calls, and HOP's proprietary software applications.
In this role, you're also expected to report any breakdowns in protocol or service to both the eCommerce Logistics Team and the NY Corporate eCommerce Department. You'll handle all company assets, products, and materials with care and respect for the Hermès brand, ensuring that your work is consistently neat, accurate, and aligned with procedural guidelines.
This position is onsite in our Dayton, NJ Distribution & Service Center.
About the Role:
A. Primary Functions Support the Logistics eCommerce Team, Retail Store Operations, and Client Relations Center in resolving e-Commerce client order escalations by performing the following varied work functions: Assist in locating return merchandise for the expedited processing, credit approval, or rejection & return customer shipment in cooperation with the IST Research order rejections and/or related shipment discrepancies (e.g.: short or over shipments, incorrect shipment item or quantity, etcetera) and report finding through appropriate application (e.g.: TEAMS IM, Outlook email, Magento Notes or JIRA trouble ticket application) Utilize JIRA trouble ticket software application to document with photos & summary explanation, the status of client escalations. The use of the JIRA software will aid in the management, tracking, communication, and resolution of each client inquiry through a standard IST protocol Manage and perform approved reshipments to clients of merchandise exchanges or item replacements as approved by IST Expedite the processing of client returns and reshipments using Fed-Ex's proprietary cloud-based software, requiring the manual entry of client address information for the creation of a new shipment label Enter transfer shipment requests to facilitate the movement of goods between HOP warehouse locations as approved by the IST Perform the cancelation of internet client orders in SCALE as directed by the IST Assist IST and HOP Retail Store personnel in the tracking and expedited processing of CASPER transfer shipment statuses thus ensuring the timely receipt, inspection, verification, and put away of goods for reshipment to the appropriate transfer recipient Scan fully inspected & processed return merchandise to create a transfer document enabling the physical movement of goods between warehouse locations as well as the final stock put away of return merchandise by the DC staff for resale to future clients This position may require overtime and flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year B. Secondary Functions
On an as needed basis, assist the eCommerce Order Processing team with the scanning and invoicing of outbound e-Commerce client orders using SCALE WMS and Magento software applications Participate in the Returns Warehouse Stock Room annual physical inventory under the oversight of HOP Internal Audit All other duties as assigned by manager Software Applications
SCALE WMS, Magento, Cegid, Microsoft Office Suite & TEAMS, Docuware, JIRA Supervisory Responsibility:
NO Budget Responsibility:
NO Decision Making Responsibility:
NO About You:
2-3 years of experience, including either a hands-on internship or activities in a similar role and/or department Minimum educational requirements of a High School Diploma (BS or BA Degree preferred but not required) Excellent attention to detail & strong organizational skills An active and continuous learner Demonstrates a willingness to work with HOP team members in various departments throughout HOP's varied and growing organization Ability to work independently with little supervision Proven track record of meeting both short- & long-term goals and deadlines Displays appropriate level of urgency when addressing and resolving client escalations and actionable customer service requests Intermediate to Advanced knowledge of Microsoft Excel software Strong written and verbal communication skills
The range for this position is $26.77 - $29.92 per hour. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
About Us
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
About the Team
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.