Prosum
Hospital IT Helpdesk - Night Shift 11pm - 7am
Prosum, Los Angeles, California, United States, 90079
Job Title:
IT Helpdesk (Hospital) Pay Range:
$24/hour $25/hour Shift:
11:00 PM 7:30 AM (3rd Shift) About the Role: We are seeking a dependable and service-oriented
IT Helpdesk Technician
to join our client's overnight support team. This Tier 2 role is responsible for triaging inbound tickets and phone calls, resolving technical issues, and escalating complex problems to senior engineers. Youll provide crucial support to hospital and clinic users experiencing technical issues with systems, networks, devices, and applicationsensuring smooth and secure operations during overnight hours. Key Responsibilities: Serve as the first point of contact for IT-related issues via phone, ticketing system, and email. Provide
Tier 2 support
and resolve
Tier 1 escalations
for workstations, servers, printers, virtualization, networks, and software. Support hospital and clinic staff with issues related to clinical applications, OS, business software, Wi-Fi, and hardware. Create, update, and monitor tickets using the
Footprints ticketing system , ensuring compliance with SLAs and escalation protocols. Perform
user account provisioning
and management via
Active Directory
and related systems. Install software through
SCCM , provide remote support using
GoToAssist , and handle mobile device configuration. Conduct diagnostics, analyze application/system issues, and support planned/unplanned outages. Collaborate with Health Sciences IT team to resolve escalated or critical issues in a timely manner. Recommend process improvements and contribute to IT support documentation and training. Maintain superior customer service and clear communication throughout all interactions. Qualifications: Required: High School Diploma required; Associates Degree in a related field preferred. 3+ years of IT experience , with
2+ years in a Service Desk or Helpdesk environment. Availability to work
3rd shift (11 PM 7:30 AM) . Experience handling
30+ tickets/day
in a
call center or hospital IT setting . Strong customer service skills with excellent written and verbal communication. Ability to follow escalation paths and manage priorities under pressure. Experience with: Active Directory SCCM Footprints
or similar ticketing systems Remote support tools
(e.g., GoToAssist) Troubleshooting PC hardware, software, and networking issues Preferred: Healthcare IT experience Experience with Microsoft Office, mobile device support, and clinical systems
IT Helpdesk (Hospital) Pay Range:
$24/hour $25/hour Shift:
11:00 PM 7:30 AM (3rd Shift) About the Role: We are seeking a dependable and service-oriented
IT Helpdesk Technician
to join our client's overnight support team. This Tier 2 role is responsible for triaging inbound tickets and phone calls, resolving technical issues, and escalating complex problems to senior engineers. Youll provide crucial support to hospital and clinic users experiencing technical issues with systems, networks, devices, and applicationsensuring smooth and secure operations during overnight hours. Key Responsibilities: Serve as the first point of contact for IT-related issues via phone, ticketing system, and email. Provide
Tier 2 support
and resolve
Tier 1 escalations
for workstations, servers, printers, virtualization, networks, and software. Support hospital and clinic staff with issues related to clinical applications, OS, business software, Wi-Fi, and hardware. Create, update, and monitor tickets using the
Footprints ticketing system , ensuring compliance with SLAs and escalation protocols. Perform
user account provisioning
and management via
Active Directory
and related systems. Install software through
SCCM , provide remote support using
GoToAssist , and handle mobile device configuration. Conduct diagnostics, analyze application/system issues, and support planned/unplanned outages. Collaborate with Health Sciences IT team to resolve escalated or critical issues in a timely manner. Recommend process improvements and contribute to IT support documentation and training. Maintain superior customer service and clear communication throughout all interactions. Qualifications: Required: High School Diploma required; Associates Degree in a related field preferred. 3+ years of IT experience , with
2+ years in a Service Desk or Helpdesk environment. Availability to work
3rd shift (11 PM 7:30 AM) . Experience handling
30+ tickets/day
in a
call center or hospital IT setting . Strong customer service skills with excellent written and verbal communication. Ability to follow escalation paths and manage priorities under pressure. Experience with: Active Directory SCCM Footprints
or similar ticketing systems Remote support tools
(e.g., GoToAssist) Troubleshooting PC hardware, software, and networking issues Preferred: Healthcare IT experience Experience with Microsoft Office, mobile device support, and clinical systems