Customer Service Specialist – Full-Time | Deer Park, IL
Compensation:
This position pays $18 – $20 per hour, depending on experience and qualifications.
Bonus eligibility and amount are based upon company and/or individual performance.
Benefits Offered:
Benefit offerings for full-time employment include:
- Medical, dental, and vision insurance
- 401(k) plan with employer match or a non-qualified deferred compensation plan
Work Arrangements:
This is an on-site role located in Deer Park, IL. Flexible work arrangements are not available for this position.
Position Summary:
The Customer Service Specialist will serve as a key liaison between clients, sales staff, and senior management. This role is responsible for managing customer relationships, fulfilling orders, and ensuring smooth communication across teams.
Key Responsibilities:
- Manage client relationships and provide responsive customer service
- Fulfill daily orders accurately and efficiently
- Communicate product and service information to agents and customers
- Resolve product and service issues with professionalism
- Act as a liaison between the sales team and customers
- Develop, implement, and maintain internal processes
Qualifications:
- Minimum 3 years of related experience
- College degree preferred
- Strong communication and customer service skills
- High attention to detail and organizational ability
- Professional phone presence
- Proficiency in Microsoft Word and Excel; QuickBooks experience is a plus
Legal Disclaimers:
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance