Staffmark Group
Staffmark is hiring a Patient Account Representative for a well-established healthcare organization in Lafayette, LA. If you're looking to grow your career in a supportive, inclusive environment while helping patients manage their medical accounts, this could be the perfect opportunity for you!
Pay Rate: $18.00 per hour
Schedule: Monday - Friday | 8:00 AM - 5:00 PM
Qualifications
High school diploma or equivalent
2+ years of customer service experience (medical office or patient records preferred)
Basic knowledge of insurance types (commercial, Medicare, Medicaid, etc.)
Familiarity with CPT and ICD-10 codes, HCFA 1500, UB04 forms, HIPAA, and billing regulations
Understanding of medical terminology and insurance benefits
Responsibilities
Respond to inbound calls and emails from patients
Address billing inquiries, collect payments, and set up payment plans
Adjust account balances, issue statements, and process refunds
Review financial hardship applications and process accordingly
Maintain strong communication with patients and internal teams
Perform other administrative duties as assigned
Why You'll Love This Job:
We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.
Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.
By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark
Pay Rate: $18.00 per hour
Schedule: Monday - Friday | 8:00 AM - 5:00 PM
Qualifications
High school diploma or equivalent
2+ years of customer service experience (medical office or patient records preferred)
Basic knowledge of insurance types (commercial, Medicare, Medicaid, etc.)
Familiarity with CPT and ICD-10 codes, HCFA 1500, UB04 forms, HIPAA, and billing regulations
Understanding of medical terminology and insurance benefits
Responsibilities
Respond to inbound calls and emails from patients
Address billing inquiries, collect payments, and set up payment plans
Adjust account balances, issue statements, and process refunds
Review financial hardship applications and process accordingly
Maintain strong communication with patients and internal teams
Perform other administrative duties as assigned
Why You'll Love This Job:
We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.
Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.
By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark