Hilton Grand Vacations is hiring: Security Associate (Overnight) in Honolulu

Join to apply for the Security Associate (Overnight) role at Hilton Grand Vacations

Under general supervision, the Security Associate is responsible for maintaining a safe and secure environment for all team members, members, owners and guests while following and enforcing all company policies and procedures.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Why you’ll love it here

We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $22.00 - $24.00 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Now offering DailyPay* and more!
• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families."

Schedule Details

Our Security Department operates 24 hours a day/7 days per week. Security Team Members may work varying shifts throughout the week, but the primary hours for this position are 10:30pm - 6:30am.

Additional Responsibilities

• Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
• Operates and monitors security equipment including radios, AED, PPE, master keys and the resort’s key card system.
• Logs all hard keys, visitor badges, parking passes, and lost and found property according to policy.
• Provides continuous professionalism and courtesy with every guest and team member interaction.
• Conducts preliminary investigations and gathers information, photographs, statements and evidence for incident reports.
• Maintains CPR/AED/First Aid certification and the State of Hawaii Guard Card.
• Completes all incident and/or injury reports for submission to risk management and resort management in a timely fashion.
• Identifies and assists management with trespassing problematic guests, visitors or team members.
• Maintains confidentiality of all security-related matters at all times.
• Participates and assists management, as well as first responders in emergency situations.
• Inspects and notifies management of deficiencies with the security department’s vehicles or equipment.
• Escorts team members or vendors through secure areas.
• Assists with key and safe procedures as assigned and acts as a witness to cash drops.
• Performs other related duties as assigned.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• A minimum of 6 months of experience in the customer service field
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child Rescue) or ability to acquire within 30 days of hire
• Active State of Hawaii Guard Card or ability to acquire within 30 days of hire
• Ability to understand and follow both oral and written directions and strong business English
• Effective communication, problem-solving, relationship-building with internal and external customers
• Flexible schedule including nights, weekends and holidays; ability to cover shifts on short notice

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take memorable. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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