Helpmates Inc
Customer Service Representative| Urgently hiring! Job at Helpmates Inc in Costa
Helpmates Inc, Costa Mesa, CA, US, 92626
Job Description
Job Title: Customer Service Representative (Immediate Need)
Pay Range: $27.70-$29.90
Work Schedule: 8:00 am - 5:00 pm Monday through Thursday, and 8:00 am to 4:00 pm on Fridays.
Start Date: ASAP
We are seeking a detail oriented, organized Customer Service Representative for a 2-3 month contract opportunity supporting a well-known Orange County based public agency.
Customer Service Representative Key Responsibilities:
#HSIR
Let our local Helpmates recruiters help you reach your career goals.
At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we're here to help you every step of the way.
Discover more about:
Find your nearest Helpmates' office to easily and quickly connect with us.
Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.
Job Title: Customer Service Representative (Immediate Need)
Pay Range: $27.70-$29.90
Work Schedule: 8:00 am - 5:00 pm Monday through Thursday, and 8:00 am to 4:00 pm on Fridays.
Start Date: ASAP
We are seeking a detail oriented, organized Customer Service Representative for a 2-3 month contract opportunity supporting a well-known Orange County based public agency.
Customer Service Representative Key Responsibilities:
- Greets and directs visitors at the front counter; answers and routes general incoming telephone calls; transfer calls to appropriate employee/department.
- Answers customer questions and inquiries by phone, internet, in person, or in writing; researches, resolves, and responds to customer billing, payment, or water service concerns (e.g., high bills, meter leaks, water pressure, etc.) using a variety of advisory data; and processes requests for all service orders accordingly.
- Serves as cashier; accepts and applies payments for water utility bills over the counter, via mail, online and/or electronic files; balances receipts; completes and routes balance sheets; prepares cash and check deposits for the bank; performs a variety of duties related to electronic funds transfer (EFT/NACHA); collects and processes deposits for construction water meters.
- Assists field staff by looking up account or meter information in the billing system.
- Explains and enforces departmental policies and procedures to the public.
- Collects and deposits money from the water vending machine, and tracks its usage.
- Performs appropriate opening and closing procedures for the lobby.
- Experience working in an office setting at a front desk counter
- Experience taking customer payments
- Excellent customer service ability
- Ability to learn new work processes quickly
- Ability to work on multiple tasks simultaneously
- Experience in a government, utility, and public agency desirable, but not required
#HSIR
Let our local Helpmates recruiters help you reach your career goals.
At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we're here to help you every step of the way.
Discover more about:
- Job opportunities in your area
- Why professionals trust Helpmates for their job search
- Tips and resources to stand out in today's job market
Find your nearest Helpmates' office to easily and quickly connect with us.
Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.