Lead Stock (Key Holder), Full Time, Omaha - Pottery Barn

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our core values include People First, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Lead, Stock / Fulfillment role You will model and coach connecting with customers, selling the brand's lifestyle, and providing exceptional service. You will ensure operational standards protect the Brand's image and interests. Additionally, you will support the management team in maximizing individual performance and establishing routines that enhance productivity and efficiency. Oversee Back of House operations: Omni/fulfillment, receiving, shipping, inventory management, stockroom organization, and markdown/markup execution. Execute customer fulfillment across all channels, leveraging services like BOPIS, SFS, STS, Home Delivery, and Installation to meet customer needs while maintaining profitability and brand image. Model, train, and coach team members on productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing, and stockroom standards. Manage shipping and processing stations, product staging, and supplies to ensure efficient receipt and dispatch of merchandise. Conduct routine audits and reconciliations (UPS, DIAR, Markdown) and establish daily routines to minimize loss/shrinkage. Create an environment where all associates are treated fairly with dignity and respect, aligned with our People First Philosophy. Criteria Effective communication, organization, and leadership skills. Proven ability to motivate and influence others through personal actions and example. Employment or promotion to this role will depend on a successful background check. 1-3 years retail sales experience, management experience preferred. 1-2 years of home-related or specialty experience (design, visual merchandising, stockroom responsibilities) preferred. Physical Requirements Ability to be mobile on the sales floor for extended periods. Ability to lift and move medium to large items, up to 75 lbs., with appropriate equipment and safety techniques. Full-time associates should have open availability to meet business needs. Part-Time Flex associates must be available for at least 15 hours weekly, including weekends and weekdays, and during inventory and holiday seasons. Our Commitment to Diversity, Equity & Inclusion We believe that a culture focused on diversity, equity, and inclusion fosters innovation, healthy teams, and superior customer experiences. We aim to create a global culture where everyone can bring their authentic selves to work, where advancement is based on work quality and contributions, and individual differences are valued. Benefits Just for You Discounts on Williams-Sonoma, Inc. brands 401(k) and investment options Wellness programs supporting physical, financial, and emotional health Paid vacations and holidays for full-time roles Health, dental, and vision insurance, including benefits for same-sex domestic partners (full-time) Continued Learning Opportunities Development plans and career conversations Cross-brand and cross-functional opportunities Online learning through brand resources and WSI University Note: WSI will not sponsor immigration cases for this role, and relocation assistance is not available. Williams-Sonoma, Inc. is an Equal Opportunity Employer and considers qualified applicants with criminal histories in accordance with applicable laws. San Francisco Locations: We comply with the San Francisco Fair Chance Ordinance and related laws.

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