Bank of America
Senior Operations Consultant
Bank of America, Charlotte, North Carolina, United States, 28245
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for resolving day‑to‑day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.
The Global AML Operations (GAO) organization is a central control function which governs, facilitates, and oversees the end‑to‑end AML program across all GB, GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls. High Risk Detection Group is part of AML Operations. The High Risk Detection Group supports Global Banking (GB), Global Markets (GM), and Consumer Businesses detecting high risk within business through ongoing monitoring and due diligence. This is managed through 4 Centers of Excellence (COEs) - AML Screening, Client Activity Monitoring, Enhanced Client Due Diligence and Economic Sanctions. This role is to work within High‑Risk Detection Group supporting GB and GM LOB for Client Activity Monitoring. Client Activity Monitoring (CAM) works closely with the GB and GM LOBs to perform a series of control functions which are designed to assist the LOB in identifying suspicious activity within our High‑Risk Client base. The CAM team is responsible for executing controls, performing risk‑based analysis, and reviewing LOB feedback to ensure that risks are appropriately addressed.
RESPONSIBILITIES
Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects
Complete reviews for our monitoring processes which are intended to detect changes in client behavior or anomalous activity.
In partnership with Sales and Client teams identify and elevate any activity which is not expected during the cycle of business for the clients.
Identify continuous improvements within our process controls that improve our end‑to‑end detection and efficiency.
Work alongside support partners to implement new controls where required to align with evolving policy and standards.
Be proactive in risk identification and mitigation.
Acts as an ambassador of the risk culture.
REQUIRED QUALIFICATIONS
3 years of relevant work experience ideally within AML programs and/or risk management
Communication and problem solving of complex reviews involving Global Laws, Rules, and Regulations
Ability to balance and prioritize across multiple deliverables and tight timelines.
Professional maturity and experience to interact with, compliance, senior bankers, and senior management.
Must be detail oriented with ability to analyze and consolidate complex KYC and transactional information. Understanding of evolving Laws, Rules and Regulations for AML is core and applying this to day‑to‑day‑engagement with both operations and bankers is key to success
Demonstrated ability to think strategically and execute tactically
Ability to read and understand complex matters, anticipate risks, and summarize key information
High attention to details and strong organizational skills
Strong written and verbal communication skills
Proficient in Microsoft Office applications, including Excel, Word and SharePoint
Self‑starter with excellent anticipation skills, problem solving & follow‑up
Demonstrated dependability and ability to act with a sense of urgency
Ability to work well under pressure, adapt to unexpected events, prioritize and multi‑task in a deadline driven environment.
Ability to work in a fast paced and complex environment.
DESIRED QUALIFICATIONS
Working knowledge of Global Banking & Global Markets and applicable systems/tools
Process improvement and six‑sigma and/or data analysis experience
Bachelor’s degree in related field or equivalent experience
ACAMS accreditation
SKILLS
Risk Management
Critical Thinking
Customer and Client Focus
Decision Making
Problem Solving
Issue Management
Adaptability
Attention to Detail
Collaboration
Analytical Thinking
Oral Communications
Presentation Skills
Organization
Ability to prioritize workload
Strategic Thinking
Acts with urgency
Copes well with pressure
Shift 1st shift (United States of America)
Hours Per Week 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for resolving day‑to‑day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.
The Global AML Operations (GAO) organization is a central control function which governs, facilitates, and oversees the end‑to‑end AML program across all GB, GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls. High Risk Detection Group is part of AML Operations. The High Risk Detection Group supports Global Banking (GB), Global Markets (GM), and Consumer Businesses detecting high risk within business through ongoing monitoring and due diligence. This is managed through 4 Centers of Excellence (COEs) - AML Screening, Client Activity Monitoring, Enhanced Client Due Diligence and Economic Sanctions. This role is to work within High‑Risk Detection Group supporting GB and GM LOB for Client Activity Monitoring. Client Activity Monitoring (CAM) works closely with the GB and GM LOBs to perform a series of control functions which are designed to assist the LOB in identifying suspicious activity within our High‑Risk Client base. The CAM team is responsible for executing controls, performing risk‑based analysis, and reviewing LOB feedback to ensure that risks are appropriately addressed.
RESPONSIBILITIES
Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects
Complete reviews for our monitoring processes which are intended to detect changes in client behavior or anomalous activity.
In partnership with Sales and Client teams identify and elevate any activity which is not expected during the cycle of business for the clients.
Identify continuous improvements within our process controls that improve our end‑to‑end detection and efficiency.
Work alongside support partners to implement new controls where required to align with evolving policy and standards.
Be proactive in risk identification and mitigation.
Acts as an ambassador of the risk culture.
REQUIRED QUALIFICATIONS
3 years of relevant work experience ideally within AML programs and/or risk management
Communication and problem solving of complex reviews involving Global Laws, Rules, and Regulations
Ability to balance and prioritize across multiple deliverables and tight timelines.
Professional maturity and experience to interact with, compliance, senior bankers, and senior management.
Must be detail oriented with ability to analyze and consolidate complex KYC and transactional information. Understanding of evolving Laws, Rules and Regulations for AML is core and applying this to day‑to‑day‑engagement with both operations and bankers is key to success
Demonstrated ability to think strategically and execute tactically
Ability to read and understand complex matters, anticipate risks, and summarize key information
High attention to details and strong organizational skills
Strong written and verbal communication skills
Proficient in Microsoft Office applications, including Excel, Word and SharePoint
Self‑starter with excellent anticipation skills, problem solving & follow‑up
Demonstrated dependability and ability to act with a sense of urgency
Ability to work well under pressure, adapt to unexpected events, prioritize and multi‑task in a deadline driven environment.
Ability to work in a fast paced and complex environment.
DESIRED QUALIFICATIONS
Working knowledge of Global Banking & Global Markets and applicable systems/tools
Process improvement and six‑sigma and/or data analysis experience
Bachelor’s degree in related field or equivalent experience
ACAMS accreditation
SKILLS
Risk Management
Critical Thinking
Customer and Client Focus
Decision Making
Problem Solving
Issue Management
Adaptability
Attention to Detail
Collaboration
Analytical Thinking
Oral Communications
Presentation Skills
Organization
Ability to prioritize workload
Strategic Thinking
Acts with urgency
Copes well with pressure
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr