Key Bank
Location:
480?Sheridan Road Noblesville, Indiana?46060 Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The Area Retail Leader (ARL) is responsible for the sales, service, and financial leadership of multiple branches in a defined geographic area. The ARL drives results through regular, in?person branch visits where they spend time observing and coaching the Branch Manager and their direct reports, partnering with the Branch Manager on joint calling efforts, and focusing on sale/revenue generation activities. The ARL leverages relationships with line of business partners to benefit the client, support the delivery of distinctive client service, and achieve sales/financial results for the area branches. The ARL partners with the Experience Leadership team (RETL, MEL, EL) to foster a best?in?class client and teammate experience. The ARL works with the Centralized Retail Support team to ensure operational efficiencies and compliance within the branches in their defined geographic area and has oversight of recruiting, hiring, training, and supervision of Branch Managers and their direct reports, ensuring adherence to the staffing model for branches in their defined geographic areas. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch teams to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations. Meet or exceed established client growth and profitability goals by ensuring the branch retail teams are using appropriate sales and service processes in all client interactions. Build, coach, develop, lead, and motivate a team of Branch Managers who are capable of analyzing client needs and recommending financial solutions that create lasting client relationships. Engage in a disciplined approach to human capital by holding each branch team accountable for performance management as well as talent recruitment, development, and retention. Serve as the leader in their area and foster strong partnerships with all lines of business, the Regional Retail Leader, the Experience Leadership team, and the Centralized Retail Support team to develop the area strategies and implement network initiatives. Execute a consistent disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition. Establish a team environment where corporate, segment, and district strategies are communicated, an open two?way dialogue is encouraged, and best practice sharing is prevalent; promote collaboration at both the direct report level and within the branches. Partner regularly with Business Banking and Private Bank Relationship Managers, Key Investment Services (KIS) Financial Advisors, Key Private Client (KPC) Leaders, and Mortgage Loan Officers in coaching sessions to develop the area strategies. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Keys clients and Key.
Education
High School Diploma, GED or equivalent experience (required) Bachelors Degree (preferred)
Work Experience
Minimum of 5 years Branch management experience (required) Multi?site management (preferred) Minimum of 5 years leadership experience in the financial services industry with a focus on successful sales teams (required) Demonstrated ability to effectively communicate and possess strong public speaking skills (required) Strong business acumen to include an understanding of financials (P & L), credit and lending practices and business banking (required)
Skills
Demonstrated ability to develop and execute sales plans and lead teams to sales and service success; coach sales staff to meet designated goals. Proven ability to develop strong, trusted partnerships with the leadership team, line of business partners, and critical stakeholder groups; effectively managing internal and external centers of influence. Excellent leadership skills track record of building both internal sales teams and managing outside agencies, reps, brokers, or consultants with proven results. Consistently addresses conflict and models managerial courage; ability to confidently deliver tough messages. Provide guidance and support to branch managers and their teams; conduct regular coaching sessions and develop individual development plans. Analyze data and trends to make informed decisions and drive business strategies; understand financials, credit and lending practices, and business banking. Develop and implement strategic plans to achieve business goals; set clear objectives and align team efforts to achieve them. Prioritize understanding and meeting client needs; ensure branches deliver exceptional service that enhances client satisfaction and loyalty. Take ownership of branch performance and outcomes; ensure all teammates are held accountable for their responsibilities and goals, fostering a culture of responsibility and reliability. Manage and oversee consumer banking services; ensure branches provide comprehensive banking solutions that meet the financial needs of individual clients. Prioritize tasks based on urgency and importance; manage multiple responsibilities efficiently to ensure smooth branch operations. Evaluate complex situations quickly and make effective decisions that align with business goals; develop creative solutions to unique problems.
Core Competencies
All KeyBank employees are expected to demonstrate Keys Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
Consumer Retail Management ability to communicate face?to?face and on the phone with clients, frequent use of hands to manipulate and grasp objects, occasional bending and lifting from floor height, frequent lifting of 110 lbs., occasional lifting of up to 30 lbs.
Travel
Occasional travel to include overnight stay.
Driving Requirements
May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid drivers license required.
Compensation and Benefits
This position is eligible to earn a base salary in the range of $94,000 - $175,000 annually. Compensation also includes eligibility for incentive or deferred compensation subject to individual and company performance. Benefits are available to all qualified employees. Equal Opportunity Employer
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. Job Posting Expiration Date: 10/27/2025 #J-18808-Ljbffr
480?Sheridan Road Noblesville, Indiana?46060 Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The Area Retail Leader (ARL) is responsible for the sales, service, and financial leadership of multiple branches in a defined geographic area. The ARL drives results through regular, in?person branch visits where they spend time observing and coaching the Branch Manager and their direct reports, partnering with the Branch Manager on joint calling efforts, and focusing on sale/revenue generation activities. The ARL leverages relationships with line of business partners to benefit the client, support the delivery of distinctive client service, and achieve sales/financial results for the area branches. The ARL partners with the Experience Leadership team (RETL, MEL, EL) to foster a best?in?class client and teammate experience. The ARL works with the Centralized Retail Support team to ensure operational efficiencies and compliance within the branches in their defined geographic area and has oversight of recruiting, hiring, training, and supervision of Branch Managers and their direct reports, ensuring adherence to the staffing model for branches in their defined geographic areas. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch teams to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations. Meet or exceed established client growth and profitability goals by ensuring the branch retail teams are using appropriate sales and service processes in all client interactions. Build, coach, develop, lead, and motivate a team of Branch Managers who are capable of analyzing client needs and recommending financial solutions that create lasting client relationships. Engage in a disciplined approach to human capital by holding each branch team accountable for performance management as well as talent recruitment, development, and retention. Serve as the leader in their area and foster strong partnerships with all lines of business, the Regional Retail Leader, the Experience Leadership team, and the Centralized Retail Support team to develop the area strategies and implement network initiatives. Execute a consistent disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition. Establish a team environment where corporate, segment, and district strategies are communicated, an open two?way dialogue is encouraged, and best practice sharing is prevalent; promote collaboration at both the direct report level and within the branches. Partner regularly with Business Banking and Private Bank Relationship Managers, Key Investment Services (KIS) Financial Advisors, Key Private Client (KPC) Leaders, and Mortgage Loan Officers in coaching sessions to develop the area strategies. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Keys clients and Key.
Education
High School Diploma, GED or equivalent experience (required) Bachelors Degree (preferred)
Work Experience
Minimum of 5 years Branch management experience (required) Multi?site management (preferred) Minimum of 5 years leadership experience in the financial services industry with a focus on successful sales teams (required) Demonstrated ability to effectively communicate and possess strong public speaking skills (required) Strong business acumen to include an understanding of financials (P & L), credit and lending practices and business banking (required)
Skills
Demonstrated ability to develop and execute sales plans and lead teams to sales and service success; coach sales staff to meet designated goals. Proven ability to develop strong, trusted partnerships with the leadership team, line of business partners, and critical stakeholder groups; effectively managing internal and external centers of influence. Excellent leadership skills track record of building both internal sales teams and managing outside agencies, reps, brokers, or consultants with proven results. Consistently addresses conflict and models managerial courage; ability to confidently deliver tough messages. Provide guidance and support to branch managers and their teams; conduct regular coaching sessions and develop individual development plans. Analyze data and trends to make informed decisions and drive business strategies; understand financials, credit and lending practices, and business banking. Develop and implement strategic plans to achieve business goals; set clear objectives and align team efforts to achieve them. Prioritize understanding and meeting client needs; ensure branches deliver exceptional service that enhances client satisfaction and loyalty. Take ownership of branch performance and outcomes; ensure all teammates are held accountable for their responsibilities and goals, fostering a culture of responsibility and reliability. Manage and oversee consumer banking services; ensure branches provide comprehensive banking solutions that meet the financial needs of individual clients. Prioritize tasks based on urgency and importance; manage multiple responsibilities efficiently to ensure smooth branch operations. Evaluate complex situations quickly and make effective decisions that align with business goals; develop creative solutions to unique problems.
Core Competencies
All KeyBank employees are expected to demonstrate Keys Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
Consumer Retail Management ability to communicate face?to?face and on the phone with clients, frequent use of hands to manipulate and grasp objects, occasional bending and lifting from floor height, frequent lifting of 110 lbs., occasional lifting of up to 30 lbs.
Travel
Occasional travel to include overnight stay.
Driving Requirements
May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid drivers license required.
Compensation and Benefits
This position is eligible to earn a base salary in the range of $94,000 - $175,000 annually. Compensation also includes eligibility for incentive or deferred compensation subject to individual and company performance. Benefits are available to all qualified employees. Equal Opportunity Employer
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. Job Posting Expiration Date: 10/27/2025 #J-18808-Ljbffr