Empirical Systems Aerospace, Inc
IT Help Desk Technician
Empirical Systems Aerospace, Inc, San Luis Obispo, California, us, 93403
Information Technology (IT) Help Desk Technician
Position Summary:
The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company’s IT systems, software, and hardware. This role ensures that employees have reliable and efficient access to technology resources by installing, configuring, and troubleshooting systems and devices. The IT Help Desk Technician will maintain accurate IT asset inventories, assist with system deployments, and provide excellent customer service to end users while escalating complex issues as needed.
Essential Duties and Responsibilities
Install and configure software and hardware.
Wipe and de‑commission obsolete hardware.
Assist with the deployment of software updates.
Set up accounts and workstations.
Image laptops and desktops.
Terminate ethernet cables as required.
Ensure accuracy of IT asset inventory.
Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.
Follow up with users to ensure issues are resolved and customers are satisfied.
Escalate complex problems to higher-level IT personnel when necessary.
Provide technical assistance to users via phone, email, or in-person.
Answer questions about IT systems, software, and hardware.
Guide users through troubleshooting steps.
Document issues, solutions, and user interactions.
Maintain accurate records of IT activities and infrastructure.
Day-to-day resolution of IT task ticket system.
May provide training to users on IT systems and software.
May assist with the procurement of IT equipment.
May monitor IT systems and infrastructure for potential problems.
Essential Qualifications
Understanding of computer hardware, software, and networks.
Experience with troubleshooting and problem‑solving.
Ability to diagnose and resolve basic technical issues.
A high school diploma is preferred; some college experience is a plus.
IT admin experience preferred; formal computer science training is a plus.
Skills, Knowledge & Judgment
Excellent writing skills.
Excellent computer skills including proficiency in MS Office Word and Excel.
Must possess solid organizational skills.
Basic math skills.
US Citizen.
Detail oriented.
Disciplined execution of processes and systems.
Language Skills
Must have good oral and written communication skills.
Must be able to communicate effectively with co‑workers.
Reasoning Ability
Proven ability to analyze and solve problems.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands
Lift and handle computing hardware up to 30 pounds.
Work Environment
Work will be conducted in an office and manufacturing environment.
Benefits & Perks
Health & Wellness: Three health, dental, and vision plans, including a 100% employer‑paid option covering employees and families.
Paid Time Off: 120 hours of PTO, 80 hours accrued plus 40 additional hours of holiday break pay, plus Christmas Eve, Christmas Day, and New Year’s Day off.
Life Insurance: $25,000 employer‑paid policy with optional additional coverage.
Supplemental Coverage: Optional Critical Illness, Hospital Indemnity, Accident, and Critical Illness with Skin Cancer.
Health Savings Account (HSA): Tax‑advantaged HSA for medical expenses.
Retirement Savings: 401(k) with company match.
Paid Holidays: 9 paid holidays annually.
Work Environment: Casual dress code, complimentary snacks, welcoming company culture.
Ideal Location: Work in an area offering outstanding quality of life.
Company Overview Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, dedicated to delivering high‑quality, innovative, and cost‑effective solutions to the industry. We specialize in cutting‑edge system design, rapid product development, precision manufacturing, comprehensive testing, and technology demonstrations to support the evolving needs of the aerospace community. Committed to excellence, on‑time delivery, and continuous growth, we invest in infrastructure to expand our manufacturing and aftermarket capabilities while maintaining the highest standards of engineering services.
At ESAero, we don’t just build products; we engineer solutions that propel the aerospace industry forward.
This position is fully on‑site at ESAero in San Luis Obispo, CA.
ESAero is an equal opportunity employer. E‑Verify participation required for employment. Must present proof of authorization to work in the United States. Must be able to pass background check. Pay Range: $25.00 - $35.00 hourly, non‑exempt (DOE)
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Essential Duties and Responsibilities
Install and configure software and hardware.
Wipe and de‑commission obsolete hardware.
Assist with the deployment of software updates.
Set up accounts and workstations.
Image laptops and desktops.
Terminate ethernet cables as required.
Ensure accuracy of IT asset inventory.
Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.
Follow up with users to ensure issues are resolved and customers are satisfied.
Escalate complex problems to higher-level IT personnel when necessary.
Provide technical assistance to users via phone, email, or in-person.
Answer questions about IT systems, software, and hardware.
Guide users through troubleshooting steps.
Document issues, solutions, and user interactions.
Maintain accurate records of IT activities and infrastructure.
Day-to-day resolution of IT task ticket system.
May provide training to users on IT systems and software.
May assist with the procurement of IT equipment.
May monitor IT systems and infrastructure for potential problems.
Essential Qualifications
Understanding of computer hardware, software, and networks.
Experience with troubleshooting and problem‑solving.
Ability to diagnose and resolve basic technical issues.
A high school diploma is preferred; some college experience is a plus.
IT admin experience preferred; formal computer science training is a plus.
Skills, Knowledge & Judgment
Excellent writing skills.
Excellent computer skills including proficiency in MS Office Word and Excel.
Must possess solid organizational skills.
Basic math skills.
US Citizen.
Detail oriented.
Disciplined execution of processes and systems.
Language Skills
Must have good oral and written communication skills.
Must be able to communicate effectively with co‑workers.
Reasoning Ability
Proven ability to analyze and solve problems.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands
Lift and handle computing hardware up to 30 pounds.
Work Environment
Work will be conducted in an office and manufacturing environment.
Benefits & Perks
Health & Wellness: Three health, dental, and vision plans, including a 100% employer‑paid option covering employees and families.
Paid Time Off: 120 hours of PTO, 80 hours accrued plus 40 additional hours of holiday break pay, plus Christmas Eve, Christmas Day, and New Year’s Day off.
Life Insurance: $25,000 employer‑paid policy with optional additional coverage.
Supplemental Coverage: Optional Critical Illness, Hospital Indemnity, Accident, and Critical Illness with Skin Cancer.
Health Savings Account (HSA): Tax‑advantaged HSA for medical expenses.
Retirement Savings: 401(k) with company match.
Paid Holidays: 9 paid holidays annually.
Work Environment: Casual dress code, complimentary snacks, welcoming company culture.
Ideal Location: Work in an area offering outstanding quality of life.
Company Overview Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, dedicated to delivering high‑quality, innovative, and cost‑effective solutions to the industry. We specialize in cutting‑edge system design, rapid product development, precision manufacturing, comprehensive testing, and technology demonstrations to support the evolving needs of the aerospace community. Committed to excellence, on‑time delivery, and continuous growth, we invest in infrastructure to expand our manufacturing and aftermarket capabilities while maintaining the highest standards of engineering services.
At ESAero, we don’t just build products; we engineer solutions that propel the aerospace industry forward.
This position is fully on‑site at ESAero in San Luis Obispo, CA.
ESAero is an equal opportunity employer. E‑Verify participation required for employment. Must present proof of authorization to work in the United States. Must be able to pass background check. Pay Range: $25.00 - $35.00 hourly, non‑exempt (DOE)
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