C5MI
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Note: This position is contingent upon contract award. Applicants must be U.S. Citizens and able to obtain and maintain the required security clearance for this role.
Location:
You must be located near one of the following locations for onsite work—Fort Benning (Fort Benning, GA), Fort Leonard Wood (Fort Leonard Wood, MO), Fort Sill (Fort Sill, OK), Marine Corps Recruit Depot Parris Island (MCRD Parris Island MCRD-PI, SC), Fort Jackson (Fort Jackson, SC), Lackland Air Force Base (Lackland Air Force Base, TX), US Coast Guard Training Center (Cape May, NJ), Naval Training Center (Great Lakes, IL) Why Join C5MI?
At C5MI, we’re transforming enterprise operations through innovation, automation, and deep industry expertise. As a leader in SAP solutions and sustainment, you’ll have the opportunity to shape a high-impact service line, work alongside forward-thinking professionals, and drive meaningful results for our customers and our business. Core Values
Challenge
– We believe in challenging the present – it’s the only way to shape the future. Have Fun
– Life isn’t all about work. Live your happiness. Be healthy. All In
– Show your energy. Own it – take charge and lead. Never Screw the Customer
– We have walked a mile in your shoes. Be true – no BS. GSD (Get Stuff Done)
– We take initiative and never make excuses. Empower
– Our people are the foundation for our success. Professional Summary
The IT Support Specialist is responsible for the planning and delivery of customer support services, including installation, troubleshooting, user assistance, and training. Core functions include diagnosing and resolving problems in response to customer-reported incidents, conducting planning and analysis of work processes, and researching and reporting trends and patterns of issues. The role also involves developing training materials, leading computing and information system training sessions, and creating and maintaining problem-tracking databases. Additional responsibilities include installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; and consulting with users to identify needs and requirements. The IT Support Specialist may also conduct feasibility studies and trade-off analyses, prepare business cases, and ensure strict adherence to information security and cybersecurity policies, principles, and practices. This position may be required to provide support for eProcurement system(s). Responsibilities
Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective issue resolution. Plan and analyze work processes to identify opportunities for improvement and efficiency. Research and report on trends and recurring patterns of problems to support proactive system management. Develop training materials and conduct computing and information system training sessions for end users. Develop, update, and maintain problem tracking databases to ensure accurate documentation and reporting. Install, troubleshoot, and maintain hardware and software components to support operational readiness. Perform regular backup and recovery operations to ensure data integrity and system reliability. Maintain property accountability for all IT equipment and software in accordance with organizational policies. Conduct full and spot inventories of IT equipment as requested by the Project Manager. Consult with users to assess needs, gather requirements, and recommend appropriate technology solutions. Conduct feasibility studies and trade-off analyses to support informed decision‑making. Prepare detailed business cases to justify new initiatives or system enhancements. Ensure the rigorous application of information security and cybersecurity policies, principles, and best practices. Minimum Requirements
Six (6) years of progressive experience in the field of Information Processing, three (3) years specialized in Information Processing, and a range of hardware/software solutions, with two (2) years of hands‑on experience in installing, diagnosing problems, and training customers in software and hardware. Must possess a Public Trust clearance, IT-II security clearance or have a current National Agency Clearance. What C5MI has to offer you!
Remote work Unlimited PTO 21 Paid Holidays Competitive salary Comprehensive benefit program $1,500 wellness benefit for employees Retirement savings plan – traditional 401(k) and Roth Opportunities for professional development and advancement Positive and collaborative work environment C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Strategy/Planning and Information Technology Industries
IT Services and IT Consulting
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Location:
You must be located near one of the following locations for onsite work—Fort Benning (Fort Benning, GA), Fort Leonard Wood (Fort Leonard Wood, MO), Fort Sill (Fort Sill, OK), Marine Corps Recruit Depot Parris Island (MCRD Parris Island MCRD-PI, SC), Fort Jackson (Fort Jackson, SC), Lackland Air Force Base (Lackland Air Force Base, TX), US Coast Guard Training Center (Cape May, NJ), Naval Training Center (Great Lakes, IL) Why Join C5MI?
At C5MI, we’re transforming enterprise operations through innovation, automation, and deep industry expertise. As a leader in SAP solutions and sustainment, you’ll have the opportunity to shape a high-impact service line, work alongside forward-thinking professionals, and drive meaningful results for our customers and our business. Core Values
Challenge
– We believe in challenging the present – it’s the only way to shape the future. Have Fun
– Life isn’t all about work. Live your happiness. Be healthy. All In
– Show your energy. Own it – take charge and lead. Never Screw the Customer
– We have walked a mile in your shoes. Be true – no BS. GSD (Get Stuff Done)
– We take initiative and never make excuses. Empower
– Our people are the foundation for our success. Professional Summary
The IT Support Specialist is responsible for the planning and delivery of customer support services, including installation, troubleshooting, user assistance, and training. Core functions include diagnosing and resolving problems in response to customer-reported incidents, conducting planning and analysis of work processes, and researching and reporting trends and patterns of issues. The role also involves developing training materials, leading computing and information system training sessions, and creating and maintaining problem-tracking databases. Additional responsibilities include installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; and consulting with users to identify needs and requirements. The IT Support Specialist may also conduct feasibility studies and trade-off analyses, prepare business cases, and ensure strict adherence to information security and cybersecurity policies, principles, and practices. This position may be required to provide support for eProcurement system(s). Responsibilities
Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective issue resolution. Plan and analyze work processes to identify opportunities for improvement and efficiency. Research and report on trends and recurring patterns of problems to support proactive system management. Develop training materials and conduct computing and information system training sessions for end users. Develop, update, and maintain problem tracking databases to ensure accurate documentation and reporting. Install, troubleshoot, and maintain hardware and software components to support operational readiness. Perform regular backup and recovery operations to ensure data integrity and system reliability. Maintain property accountability for all IT equipment and software in accordance with organizational policies. Conduct full and spot inventories of IT equipment as requested by the Project Manager. Consult with users to assess needs, gather requirements, and recommend appropriate technology solutions. Conduct feasibility studies and trade-off analyses to support informed decision‑making. Prepare detailed business cases to justify new initiatives or system enhancements. Ensure the rigorous application of information security and cybersecurity policies, principles, and best practices. Minimum Requirements
Six (6) years of progressive experience in the field of Information Processing, three (3) years specialized in Information Processing, and a range of hardware/software solutions, with two (2) years of hands‑on experience in installing, diagnosing problems, and training customers in software and hardware. Must possess a Public Trust clearance, IT-II security clearance or have a current National Agency Clearance. What C5MI has to offer you!
Remote work Unlimited PTO 21 Paid Holidays Competitive salary Comprehensive benefit program $1,500 wellness benefit for employees Retirement savings plan – traditional 401(k) and Roth Opportunities for professional development and advancement Positive and collaborative work environment C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Strategy/Planning and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr