Tapestry
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Overview
Sales Support Associate role is an integral part of the store’s overall success and efficiency; supporting our brand commitment when servicing our customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Responsibilities
CASH WRAP: Greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally; read cues and determine customer needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create lasting impression by thanking the customer and providing a reason to return; represent the Coach brand appropriately. STOCKROOM / WAREHOUSE: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verify store information; communicate discrepancies to Store Management; process shipment/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell-through and make room for new product; manage stock levels/product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. SALES FLOOR: Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; react to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate information about price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; uphold housekeeping standards. Competencies
Drive For Results:
Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting customer expectations; uses first-hand customer information for improvements; builds trust and respect. Creativity:
Generates new and unique ideas; makes connections among ideas; seen as original and value-added. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses tension calmly. Learning on The Fly:
Learns quickly in new situations; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Maintains energy and drive to finish; persists through setbacks. Dealing with Ambiguity:
Adapts to change; acts without full information; comfortable with risk and uncertainty. Qualifications
Experience:
1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and market competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move on the sales floor, shelves, and stock room; ability to climb, bend, kneel; frequently lift and carry up to 25 pounds and up to 50 pounds for product shipment/ transfers. Schedule:
Flexibility to meet Coach Scheduling & Availability expectations, including nights, weekends, and holidays during high retail traffic and sale periods. Equal Opportunity / ADA
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. If you require reasonable accommodation during the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct, actionable feedback and addresses issues promptly; willing to take necessary actions. Creativity : Generates innovative ideas and adds value in brainstorming. Customer Focus : Maintains customer relationships and uses customer information for improvement. Dealing with Ambiguity : Adapts to change and handles uncertainty effectively. Drive for Results : Consistently high performance and goal achievement. Interpersonal Savvy : Builds rapport and demonstrates diplomacy. Learning on the Fly : Quickly learns and applies new information. Our Competencies for All People Managers Strategic Agility : Sees ahead; plans with future-oriented perspective. Developing Direct Reports and Others : Provides development opportunities and plans. Building Effective Teams : Fosters teamwork and ownership of outcomes. Coach is an equal opportunity and affirmative action employer. All decisions are based on qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, or any other legally-protected basis. Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is needed, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com.
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Sales Support Associate role is an integral part of the store’s overall success and efficiency; supporting our brand commitment when servicing our customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Responsibilities
CASH WRAP: Greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally; read cues and determine customer needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create lasting impression by thanking the customer and providing a reason to return; represent the Coach brand appropriately. STOCKROOM / WAREHOUSE: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verify store information; communicate discrepancies to Store Management; process shipment/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell-through and make room for new product; manage stock levels/product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. SALES FLOOR: Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; react to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate information about price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; uphold housekeeping standards. Competencies
Drive For Results:
Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting customer expectations; uses first-hand customer information for improvements; builds trust and respect. Creativity:
Generates new and unique ideas; makes connections among ideas; seen as original and value-added. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses tension calmly. Learning on The Fly:
Learns quickly in new situations; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Maintains energy and drive to finish; persists through setbacks. Dealing with Ambiguity:
Adapts to change; acts without full information; comfortable with risk and uncertainty. Qualifications
Experience:
1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and market competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move on the sales floor, shelves, and stock room; ability to climb, bend, kneel; frequently lift and carry up to 25 pounds and up to 50 pounds for product shipment/ transfers. Schedule:
Flexibility to meet Coach Scheduling & Availability expectations, including nights, weekends, and holidays during high retail traffic and sale periods. Equal Opportunity / ADA
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. If you require reasonable accommodation during the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides direct, actionable feedback and addresses issues promptly; willing to take necessary actions. Creativity : Generates innovative ideas and adds value in brainstorming. Customer Focus : Maintains customer relationships and uses customer information for improvement. Dealing with Ambiguity : Adapts to change and handles uncertainty effectively. Drive for Results : Consistently high performance and goal achievement. Interpersonal Savvy : Builds rapport and demonstrates diplomacy. Learning on the Fly : Quickly learns and applies new information. Our Competencies for All People Managers Strategic Agility : Sees ahead; plans with future-oriented perspective. Developing Direct Reports and Others : Provides development opportunities and plans. Building Effective Teams : Fosters teamwork and ownership of outcomes. Coach is an equal opportunity and affirmative action employer. All decisions are based on qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, or any other legally-protected basis. Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is needed, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com.
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