Gong
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by understanding customers and business trends. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows essential for business success. More than 4,500 companies rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Overview
Professional Services Consultants work with customers to properly configure, deploy, and operationalize the Gong Platform to achieve mission-critical business outcomes. They embed themselves as trusted advisors within customers’ revenue teams, providing strategic insight into business process mapping, technical configuration, change management methods, and driving user adoption. This role supports Gong’s North America Delivery team through the earliest phases of the customer journey: implementation, go-live, and initial adoption. Responsibilities
Provide a best-in-class implementation experience and ensure Gong influences new customers’ revenue outcomes. Participate in discovery workshops to uncover business pain and recommend elegant solutions within the Gong Platform. Effectively prioritize competing objectives across multiple customer engagements. Consult on change management practices that empower sustained adoption throughout a customer journey. Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience. Maintain product expertise across the Gong product line, APIs, and third-party apps. Work closely with customers’ technical and security teams to deploy Gong and guide integration with internal systems. Partner with Sales & Customer Success to ensure a seamless transition from presales to post-sales. Conduct and coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards. Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services. Qualifications
5+ years of consulting experience, preferably in a customer-facing professional services role. Track record of building trust and developing customer relationships. Previous Cloud, SaaS, and/or enterprise software experience. Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline is strongly preferred. Knowledge of project management essentials (scope, schedule, and budget management). Strong CRM experience or knowledge (Salesforce.com, HubSpot, or Dynamics preferred). Experience with SaaS applications that support large-scale business processes. Ability to work with various customer operations and technical teams. Proven ability to influence change within customer organizations. Excellent communication, interpersonal skills, and written eloquence. Desire to embrace change and hypergrowth in your role, team, organization’s strategy, and the products you support. Willingness to travel. Perks & Benefits
Medical, dental, and vision plans designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life balance. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to support remote work. The annual salary hiring range for this position is $89,600-$125,000 USD.
Compensation is based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. Gong uses a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package may include incentive compensation, bonus, equity, and benefits. Some sales compensation programs offer the potential to exceed targeted earnings for top performers. We are always looking for outstanding Gongsters. If this sounds like something you’re interested in, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry. All Gong recruiting email communications will come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong’s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. Seniority level: Mid-Senior level Employment type: Full-time
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Professional Services Consultants work with customers to properly configure, deploy, and operationalize the Gong Platform to achieve mission-critical business outcomes. They embed themselves as trusted advisors within customers’ revenue teams, providing strategic insight into business process mapping, technical configuration, change management methods, and driving user adoption. This role supports Gong’s North America Delivery team through the earliest phases of the customer journey: implementation, go-live, and initial adoption. Responsibilities
Provide a best-in-class implementation experience and ensure Gong influences new customers’ revenue outcomes. Participate in discovery workshops to uncover business pain and recommend elegant solutions within the Gong Platform. Effectively prioritize competing objectives across multiple customer engagements. Consult on change management practices that empower sustained adoption throughout a customer journey. Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience. Maintain product expertise across the Gong product line, APIs, and third-party apps. Work closely with customers’ technical and security teams to deploy Gong and guide integration with internal systems. Partner with Sales & Customer Success to ensure a seamless transition from presales to post-sales. Conduct and coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards. Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services. Qualifications
5+ years of consulting experience, preferably in a customer-facing professional services role. Track record of building trust and developing customer relationships. Previous Cloud, SaaS, and/or enterprise software experience. Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline is strongly preferred. Knowledge of project management essentials (scope, schedule, and budget management). Strong CRM experience or knowledge (Salesforce.com, HubSpot, or Dynamics preferred). Experience with SaaS applications that support large-scale business processes. Ability to work with various customer operations and technical teams. Proven ability to influence change within customer organizations. Excellent communication, interpersonal skills, and written eloquence. Desire to embrace change and hypergrowth in your role, team, organization’s strategy, and the products you support. Willingness to travel. Perks & Benefits
Medical, dental, and vision plans designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life balance. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to support remote work. The annual salary hiring range for this position is $89,600-$125,000 USD.
Compensation is based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. Gong uses a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package may include incentive compensation, bonus, equity, and benefits. Some sales compensation programs offer the potential to exceed targeted earnings for top performers. We are always looking for outstanding Gongsters. If this sounds like something you’re interested in, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry. All Gong recruiting email communications will come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong’s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. Seniority level: Mid-Senior level Employment type: Full-time
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