ClickUp
Overview
At ClickUp, we’re not just building software. We’re architecting the future of work. In a world of work sprawl, we created a converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search, powered by context-driven AI to help teams increase productivity. You’ll have the opportunity to learn, use, and pioneer AI in ways that shape our product and the future of work. Join a bold, innovative team redefining what’s possible. The Role
We’re looking for a strategic and execution-obsessed
Manager of Customer Success
to lead a team of high-performing Customer Success Managers (CSMs). This person will own the health and success of their team’s Book of Business (BoB), drive execution of our Customer Engagement Process (CEP), and coach CSMs to deliver exceptional customer experiences that maximize adoption, expansion, and retention. This isn’t your typical customer success job. We move fast, thrive in ambiguity, and live for the win. If you love rolling up your sleeves and have a strong obsession with customer outcomes, this role’s for you. Responsibilities
Team & People Leadership
Lead and inspire a team of CSMs focused on mid-market to enterprise accounts. Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks. Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros. Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency.
Customer Strategy & Execution
Oversee execution of our
Customer Engagement Process (CEP)
across your team’s BoB: Adoption accounts : Ensure onboarding is smooth and value realization is fast. Expansion accounts : Identify and act on cross-sell, upsell, and new use case opportunities. Renewal risk accounts : Intervene early, run risk mitigation plays, and execute save plans. Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale. Lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs).
Cross-functional Collaboration
Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences. Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy.
Qualifications
5+ years in Customer Success, with at least 2 years managing high-performing CSM teams. Exceptional prioritization, ownership mindset, and execution horsepower. Experience managing B2B SaaS customers at scale (mid-market to enterprise). Proven success executing playbooks across onboarding, renewal, expansion, and churn risk. Comfortable operating with limited direction in a high-change environment. Strong communication and collaboration skills across multiple stakeholders. Ability to operate at scale to manage hundreds of accounts, be data driven, and obsessive with ownership mindset. Bonus Points
Experience with ClickUp (or similar work management software). Familiarity with Gainsight, Salesforce, or other CS tech stacks. Ability to interpret customer data and health metrics to drive actions. You’ve built or scaled CS processes in a fast-growth environment. Not for You If
You wait for someone to tell you what to do. You’re easily overwhelmed by ambiguity or change. You prefer slow, linear execution over bias for action. Our Culture
We’re a team of doers, owners, and customer-obsessed humans. We thrive on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you’ll fit right in. Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. The actual compensation may vary based on location, interview performance, experience, education, and skills. Candid compensation discussions are encouraged during the interview process. Benefits include Equity, 401k, Health, Dental, and Vision insurance, Spending accounts, Life & Disability, Paid parental leave, Flexible paid time off, Enhanced employee assistance program, Employee wellness stipend, Professional development stipend. USA Salary Range (OTE): $160,000 USD - $180,000 USD We hire based on ambition and fit. If you think ClickUp is the company for you, we encourage you to apply. ClickUp is an Equal Opportunity Employer and applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for details. If you are a Philippine Job Applicant, see our privacy policy and Philippine Data Privacy Notice for details. We are unable to sponsor employment visas for roles outside engineering and product at this time; sponsorship availability is role-specific. For questions, contact the recruiter. ClickUp Talent Acquisition will initiate contact via an @clickup.com email or through our official careers portal on clickup.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries: Software Development
#J-18808-Ljbffr
At ClickUp, we’re not just building software. We’re architecting the future of work. In a world of work sprawl, we created a converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search, powered by context-driven AI to help teams increase productivity. You’ll have the opportunity to learn, use, and pioneer AI in ways that shape our product and the future of work. Join a bold, innovative team redefining what’s possible. The Role
We’re looking for a strategic and execution-obsessed
Manager of Customer Success
to lead a team of high-performing Customer Success Managers (CSMs). This person will own the health and success of their team’s Book of Business (BoB), drive execution of our Customer Engagement Process (CEP), and coach CSMs to deliver exceptional customer experiences that maximize adoption, expansion, and retention. This isn’t your typical customer success job. We move fast, thrive in ambiguity, and live for the win. If you love rolling up your sleeves and have a strong obsession with customer outcomes, this role’s for you. Responsibilities
Team & People Leadership
Lead and inspire a team of CSMs focused on mid-market to enterprise accounts. Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks. Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros. Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency.
Customer Strategy & Execution
Oversee execution of our
Customer Engagement Process (CEP)
across your team’s BoB: Adoption accounts : Ensure onboarding is smooth and value realization is fast. Expansion accounts : Identify and act on cross-sell, upsell, and new use case opportunities. Renewal risk accounts : Intervene early, run risk mitigation plays, and execute save plans. Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale. Lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs).
Cross-functional Collaboration
Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences. Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy.
Qualifications
5+ years in Customer Success, with at least 2 years managing high-performing CSM teams. Exceptional prioritization, ownership mindset, and execution horsepower. Experience managing B2B SaaS customers at scale (mid-market to enterprise). Proven success executing playbooks across onboarding, renewal, expansion, and churn risk. Comfortable operating with limited direction in a high-change environment. Strong communication and collaboration skills across multiple stakeholders. Ability to operate at scale to manage hundreds of accounts, be data driven, and obsessive with ownership mindset. Bonus Points
Experience with ClickUp (or similar work management software). Familiarity with Gainsight, Salesforce, or other CS tech stacks. Ability to interpret customer data and health metrics to drive actions. You’ve built or scaled CS processes in a fast-growth environment. Not for You If
You wait for someone to tell you what to do. You’re easily overwhelmed by ambiguity or change. You prefer slow, linear execution over bias for action. Our Culture
We’re a team of doers, owners, and customer-obsessed humans. We thrive on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you’ll fit right in. Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. The actual compensation may vary based on location, interview performance, experience, education, and skills. Candid compensation discussions are encouraged during the interview process. Benefits include Equity, 401k, Health, Dental, and Vision insurance, Spending accounts, Life & Disability, Paid parental leave, Flexible paid time off, Enhanced employee assistance program, Employee wellness stipend, Professional development stipend. USA Salary Range (OTE): $160,000 USD - $180,000 USD We hire based on ambition and fit. If you think ClickUp is the company for you, we encourage you to apply. ClickUp is an Equal Opportunity Employer and applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for details. If you are a Philippine Job Applicant, see our privacy policy and Philippine Data Privacy Notice for details. We are unable to sponsor employment visas for roles outside engineering and product at this time; sponsorship availability is role-specific. For questions, contact the recruiter. ClickUp Talent Acquisition will initiate contact via an @clickup.com email or through our official careers portal on clickup.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries: Software Development
#J-18808-Ljbffr