New River Community College
CRM Administrator & Data Strategy Manager
New River Community College, Pullman, Washington, us, 99164
Overview
The CRM Administrator & Data Strategy Manager supports the WSU Foundation by administering, managing, and overseeing the day-to-day operations and strategy for the University Advancement CRM system. This role works closely with WSU Advancement (WSU Foundation & Alumni Association) and fundraising departments across the WSU System (6 campuses). The position involves collaborating with cross-functional leaders, colleges, units, and departments to develop and expand integrated, system-wide CRM strategic plans in support of University Advancement philanthropic initiatives. You will coordinate communication strategies, UAT processes, integrations, and CRM customizations that impact business practices, with the goal of maximizing CRM effectiveness and improving donor and advancement experiences while achieving cohesive department and unit goals across the WSU system. You will design and support system integrations focused on WSU Advancement’s strategic plan and continually re-engineer core CRM strategies to enable long-term success across the university’s advancement communities. You will lead and supervise cross-functional teams, promote CRM best practices, potentially lead CRM trainings, and collaborate with the Director of Advancement Records and Data Strategy and the unit AVP on planning to manage critical system areas and strategic partnerships spent on streamlining business processes and ensuring CRM data integrity and campaign effectiveness. Responsibilities
Administer the day-to-day operations of the University Advancement CRM system and oversee CRM strategy across the WSU Foundation and related entities. Collaborate with cross-functional leaders, colleges, units, and departments to develop and implement system-wide CRM strategic plans. Coordinate communication strategies, user acceptance testing (UAT) processes, and integrations; manage system customizations impacting business practices. Work to maximize the effectiveness of the CRM, improve the advancement and donor experience, and support cohesive department and unit goals across the WSU system. Design and support integration across the WSU system with a focus on advancing the strategic plan; continuously re-engineer core CRM strategies to meet ambitious goals. Lead and supervise assigned cross-functional teams; provide change leadership to improve CRM practices and collaboration; promote CRM best practices; potentially lead trainings. Partner with the Director of Advancement Records and Data Strategy and unit AVP on planning to manage critical system areas and strategic partnerships to streamline business processes and ensure CRM data integrity and successful philanthropic campaigns. Benefits and Details
This is a full-time (100% FTE), permanent position. This position is overtime ineligible. The role is located in Pullman, WA, and may be eligible for remote or hybrid scheduling. Monthly Salary: $4,942.10 - $7,569.55; Commensurate with experience and qualifications. The salary range reflects the full range; individual placement depends on experience, education, skills, and abilities. Further compensation and benefits details are available in the provided benefits information. Required Qualifications
Bachelor’s degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years with comparable knowledge. A Master’s Degree may substitute for one year of professional experience. Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities. Demonstrated effective interpersonal, written, and oral communication skills with a focus on building positive working relationships. Technical aptitude toward data quality and management. Ability to travel to a WSU campus 1-2 times per year. Ability to work a flexible schedule including some weekends and evenings. Preferred Qualifications
Experience writing professional communications to internal and external audiences. Experience collaborating with cross-functional diverse populations and developing strategies that serve student needs. Knowledge of higher education communication strategies. Experience building complex communication plans including logic and variable data. Experience with technology solutions (Ellucian CRM Advance and/or Microsoft Dynamics), CRM or related systems (e.g., Salesforce, HubSpot, Raiser’s Edge), and relational databases. Experience leading change management. Basic knowledge of ADA accessibility in technology and communications. Knowledge of Advancement principles and university policies; experience using database systems for higher education. Strategic focus to improve CRM quality and efficiency. Experience establishing data enhancement and project plans to support data hygiene initiatives. Experience supporting an Advancement unit during a comprehensive fundraising campaign. Experience researching, analyzing, and interpreting complex information. Experience in database programming with SQL Server or Oracle and related tools. Experience implementing or working with Ellucian Advance Web, CRM Advance, or other higher education systems. Demonstrated knowledge of fundraising ethics, policies, and processes. About Foundation
For more information about the great work we are doing, visit the WSU Foundation website and review our mission and values. Department / Location
Area/College: Washington State University Foundation Department Name: Advancement Records and Data Strategy City, State, Zip: Pullman, WA 99163 Application Instructions
All applicants must upload a cover letter and resume/CV to their online application. Materials should clearly communicate how the applicant meets all required qualifications. Documents may be submitted in one file or separate files; PDFs are preferred. Applicants will be asked to provide professional references within the online application. External candidates: upload all documents in the Resume/CV section. Internal candidates: upload all documents in the Resume/Cover Letter section. Required Documents
Resume or CV Cover Letter Background Check
This position requires a background check due to the nature of the work; a check will not be completed until an initial qualification for employment is determined. Time Type
Full time Position Term
12 Month WSU is an Equal Opportunity/Affirmative Action Educator and Employer. Notice of Non-Discrimination information is available here: WSU compliance and civil rights resources (non-discrimination notice).
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The CRM Administrator & Data Strategy Manager supports the WSU Foundation by administering, managing, and overseeing the day-to-day operations and strategy for the University Advancement CRM system. This role works closely with WSU Advancement (WSU Foundation & Alumni Association) and fundraising departments across the WSU System (6 campuses). The position involves collaborating with cross-functional leaders, colleges, units, and departments to develop and expand integrated, system-wide CRM strategic plans in support of University Advancement philanthropic initiatives. You will coordinate communication strategies, UAT processes, integrations, and CRM customizations that impact business practices, with the goal of maximizing CRM effectiveness and improving donor and advancement experiences while achieving cohesive department and unit goals across the WSU system. You will design and support system integrations focused on WSU Advancement’s strategic plan and continually re-engineer core CRM strategies to enable long-term success across the university’s advancement communities. You will lead and supervise cross-functional teams, promote CRM best practices, potentially lead CRM trainings, and collaborate with the Director of Advancement Records and Data Strategy and the unit AVP on planning to manage critical system areas and strategic partnerships spent on streamlining business processes and ensuring CRM data integrity and campaign effectiveness. Responsibilities
Administer the day-to-day operations of the University Advancement CRM system and oversee CRM strategy across the WSU Foundation and related entities. Collaborate with cross-functional leaders, colleges, units, and departments to develop and implement system-wide CRM strategic plans. Coordinate communication strategies, user acceptance testing (UAT) processes, and integrations; manage system customizations impacting business practices. Work to maximize the effectiveness of the CRM, improve the advancement and donor experience, and support cohesive department and unit goals across the WSU system. Design and support integration across the WSU system with a focus on advancing the strategic plan; continuously re-engineer core CRM strategies to meet ambitious goals. Lead and supervise assigned cross-functional teams; provide change leadership to improve CRM practices and collaboration; promote CRM best practices; potentially lead trainings. Partner with the Director of Advancement Records and Data Strategy and unit AVP on planning to manage critical system areas and strategic partnerships to streamline business processes and ensure CRM data integrity and successful philanthropic campaigns. Benefits and Details
This is a full-time (100% FTE), permanent position. This position is overtime ineligible. The role is located in Pullman, WA, and may be eligible for remote or hybrid scheduling. Monthly Salary: $4,942.10 - $7,569.55; Commensurate with experience and qualifications. The salary range reflects the full range; individual placement depends on experience, education, skills, and abilities. Further compensation and benefits details are available in the provided benefits information. Required Qualifications
Bachelor’s degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years with comparable knowledge. A Master’s Degree may substitute for one year of professional experience. Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities. Demonstrated effective interpersonal, written, and oral communication skills with a focus on building positive working relationships. Technical aptitude toward data quality and management. Ability to travel to a WSU campus 1-2 times per year. Ability to work a flexible schedule including some weekends and evenings. Preferred Qualifications
Experience writing professional communications to internal and external audiences. Experience collaborating with cross-functional diverse populations and developing strategies that serve student needs. Knowledge of higher education communication strategies. Experience building complex communication plans including logic and variable data. Experience with technology solutions (Ellucian CRM Advance and/or Microsoft Dynamics), CRM or related systems (e.g., Salesforce, HubSpot, Raiser’s Edge), and relational databases. Experience leading change management. Basic knowledge of ADA accessibility in technology and communications. Knowledge of Advancement principles and university policies; experience using database systems for higher education. Strategic focus to improve CRM quality and efficiency. Experience establishing data enhancement and project plans to support data hygiene initiatives. Experience supporting an Advancement unit during a comprehensive fundraising campaign. Experience researching, analyzing, and interpreting complex information. Experience in database programming with SQL Server or Oracle and related tools. Experience implementing or working with Ellucian Advance Web, CRM Advance, or other higher education systems. Demonstrated knowledge of fundraising ethics, policies, and processes. About Foundation
For more information about the great work we are doing, visit the WSU Foundation website and review our mission and values. Department / Location
Area/College: Washington State University Foundation Department Name: Advancement Records and Data Strategy City, State, Zip: Pullman, WA 99163 Application Instructions
All applicants must upload a cover letter and resume/CV to their online application. Materials should clearly communicate how the applicant meets all required qualifications. Documents may be submitted in one file or separate files; PDFs are preferred. Applicants will be asked to provide professional references within the online application. External candidates: upload all documents in the Resume/CV section. Internal candidates: upload all documents in the Resume/Cover Letter section. Required Documents
Resume or CV Cover Letter Background Check
This position requires a background check due to the nature of the work; a check will not be completed until an initial qualification for employment is determined. Time Type
Full time Position Term
12 Month WSU is an Equal Opportunity/Affirmative Action Educator and Employer. Notice of Non-Discrimination information is available here: WSU compliance and civil rights resources (non-discrimination notice).
#J-18808-Ljbffr