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Job Details
Job Location: Glendale, CA
Salary Range: $133,000.00 - $150,000.00 per year
Title of Position: Enhanced Care Management (ECM) Program Director Location: Gateways Glendale Administration Office Exempt/Non-Exempt: Exempt Union/Non-Union: Non-Union Supervisor: Director of Business Development
About Gateways Hospital Working together toward a brighter future.
Gateways Hospital and Mental Health Centers, a non‑profit organization located in Echo Park, has been serving the Greater Los Angeles area since 1953. Our qualified healthcare professionals treat all mental health conditions and provide services for children, adolescents, transitional aged youth and adults. We pride ourselves on offering quality mental health treatment to all individuals, whether funded or non-funded.
Gateways Hospital and Mental Health Centers' Enhanced Care Management (ECM) program is a newly certified program serving Managed Care Plan members with chronic mental health and social support needs. Candidates will have the opportunity to be a part of an exciting startup phase which will include new program operations infrastructure development and implementation, recruiting, hiring and training program staff, interface with managed care plan managers, supporting in‑community client outreach and engagement, and establishing collaborative partnerships with community stakeholders to enhance closed loop referrals and whole‑person client services.
This leadership position is perfect for a highly motivated and qualified individual ready to launch this new program that will provide much‑needed coordinated care services to one of the most vulnerable populations of clients in our community. We invite you to consider joining our team and be a part of an exciting phase of expansion and growth for Gateways Hospital and Mental Health Center!
SUMMARY OF POSITION The ECM Program Director will work closely with organization leadership to help lead and develop and manage the Enhanced Care Management (ECM) program. The director is responsible for managing the daily operations of the department, providing leadership and guidance to the staff, and ensuring that all policies and procedures are followed. They will work closely with other internal and external stakeholders to provide seamless care to clients and ensure that all services are delivered in an efficient and effective manner.
Works in collaboration with: Care coordinators, care navigators, case managers, medical/health care providers (primary care physicians, nursing staff, mental health workers), community support organizations
ESSENTIAL DUTIES
Reporting to the Director of Business Development, responsible for day‑to‑day operations of the ECM program, including budget oversight, training and workflow development and recruitment
Oversight and guidance for direct reports and oversight of all downstream and front‑line staff in the department
Responsible for maintenance of quality and risk mitigation standards and plan for accounts in coordination with leadership, including assessing the effectiveness of strategies deployed
Oversight of all required compliance reporting and auditing activities for the ECM program
Directly hire or guide staff to hire, develop and lead a high performing team of clinical and non‑clinical professionals that will deliver exceptional support for providers and care for the patient population while meeting quality, financial and client enrollment targets
Develop and implement operational population health methodologies, including development of process- and outcomes‑related key performance indicators (KPIs) for program operations and outcomes
Provide effective leadership to stimulate a high performing culture
As an operational leader, embrace and contribute to Gateways culture of process improvement with a focus on streamlining processes to add value to the organization
Develop internal strategic initiatives, with aligned KPI to drive program success in managing related cost, quality, daily operations, and outcomes of member care coordination
Develop process to engage new and retain current clients to ensure the ECM program is meeting enrollment targets monthly
Ensure compliance with all local, state and federal regulations and ethical standards
Develop and implement policies and procedures to ensure quality care and compliance with regulatory guidelines
Provide leadership and guidance to ECM staff, ensuring they are meeting performance standards and goals
Oversee the coordination of care for clients, including assessments, care plans, and follow‑up care
Ensure that all documentation is completed accurately and in a timely manner
Monitor and evaluate the effectiveness of the ECM program and services provided
Analyze data and provide reports to leadership on the performance of the programs as well as required reporting to managed care plans
ESSENTIAL SKILLS
Able to steer the overall direction of the team but also in firm command of the details
Proven ability to execute and deliver on timelines
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills
Excellent time management skills
Strong analytical and problem‑solving skills
Ability to prioritize tasks and delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Proficient with Microsoft Office Suite and related software
Knowledge of federal, state, and local regulatory requirements as they relate to care management & social services and operate within these guidelines
Proven success managing budget including labor, expenses & capital expenditures
Flexibility to work weekends & evenings as the business requires
EDUCATION & CERTIFICATES
Master’s degree in an applicable field (e.g., MBA, MPH, MHA) strongly preferred or equivalent work experience in a healthcare and/or behavioral healthcare management position
EXPERIENCE/QUALIFICATIONS
5 – 10 years of experience in a health care setting, preferably focused on working with high needs and complex care clients
Experience with start‑up or new program development highly preferred
Strong communication and interpersonal skills; experience in managing stakeholder relationships
Experience and desire to train, motivate, develop, and lead diverse staff
High level of proficiency in Excel and other Microsoft Office programs
Skills related to effective project management, including strong work ethic, attention to detail, time management, ability to prioritize, problem solving, flexibility and willingness to learn
Experience with and deep understanding of all aspects of the California CalAIM program including ECM and Community Support (CS) service delivery
Prior experience in at least two of the following areas strongly preferred:
Clinical Redesign
Behavioral Health
Population health management
Regulatory compliance (Medicare, Special Needs Plans, Medicaid, etc.)
Care model redesign for providers and payers
Care Management / Medical Management Care Models
SDOH and Community‑based organization (CBO) integration
REQUIREMENTS
Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance
Valid California Driver’s license
TB clearance
Driving record acceptable for coverage by Gateways insurance carrier
Why Join Us?
Mission‑driven organization focused on improving mental health and wellness
Collaborative and supportive team environment
Competitive salary and comprehensive benefits package
Opportunities for professional growth and development
#J-18808-Ljbffr
Title of Position: Enhanced Care Management (ECM) Program Director Location: Gateways Glendale Administration Office Exempt/Non-Exempt: Exempt Union/Non-Union: Non-Union Supervisor: Director of Business Development
About Gateways Hospital Working together toward a brighter future.
Gateways Hospital and Mental Health Centers, a non‑profit organization located in Echo Park, has been serving the Greater Los Angeles area since 1953. Our qualified healthcare professionals treat all mental health conditions and provide services for children, adolescents, transitional aged youth and adults. We pride ourselves on offering quality mental health treatment to all individuals, whether funded or non-funded.
Gateways Hospital and Mental Health Centers' Enhanced Care Management (ECM) program is a newly certified program serving Managed Care Plan members with chronic mental health and social support needs. Candidates will have the opportunity to be a part of an exciting startup phase which will include new program operations infrastructure development and implementation, recruiting, hiring and training program staff, interface with managed care plan managers, supporting in‑community client outreach and engagement, and establishing collaborative partnerships with community stakeholders to enhance closed loop referrals and whole‑person client services.
This leadership position is perfect for a highly motivated and qualified individual ready to launch this new program that will provide much‑needed coordinated care services to one of the most vulnerable populations of clients in our community. We invite you to consider joining our team and be a part of an exciting phase of expansion and growth for Gateways Hospital and Mental Health Center!
SUMMARY OF POSITION The ECM Program Director will work closely with organization leadership to help lead and develop and manage the Enhanced Care Management (ECM) program. The director is responsible for managing the daily operations of the department, providing leadership and guidance to the staff, and ensuring that all policies and procedures are followed. They will work closely with other internal and external stakeholders to provide seamless care to clients and ensure that all services are delivered in an efficient and effective manner.
Works in collaboration with: Care coordinators, care navigators, case managers, medical/health care providers (primary care physicians, nursing staff, mental health workers), community support organizations
ESSENTIAL DUTIES
Reporting to the Director of Business Development, responsible for day‑to‑day operations of the ECM program, including budget oversight, training and workflow development and recruitment
Oversight and guidance for direct reports and oversight of all downstream and front‑line staff in the department
Responsible for maintenance of quality and risk mitigation standards and plan for accounts in coordination with leadership, including assessing the effectiveness of strategies deployed
Oversight of all required compliance reporting and auditing activities for the ECM program
Directly hire or guide staff to hire, develop and lead a high performing team of clinical and non‑clinical professionals that will deliver exceptional support for providers and care for the patient population while meeting quality, financial and client enrollment targets
Develop and implement operational population health methodologies, including development of process- and outcomes‑related key performance indicators (KPIs) for program operations and outcomes
Provide effective leadership to stimulate a high performing culture
As an operational leader, embrace and contribute to Gateways culture of process improvement with a focus on streamlining processes to add value to the organization
Develop internal strategic initiatives, with aligned KPI to drive program success in managing related cost, quality, daily operations, and outcomes of member care coordination
Develop process to engage new and retain current clients to ensure the ECM program is meeting enrollment targets monthly
Ensure compliance with all local, state and federal regulations and ethical standards
Develop and implement policies and procedures to ensure quality care and compliance with regulatory guidelines
Provide leadership and guidance to ECM staff, ensuring they are meeting performance standards and goals
Oversee the coordination of care for clients, including assessments, care plans, and follow‑up care
Ensure that all documentation is completed accurately and in a timely manner
Monitor and evaluate the effectiveness of the ECM program and services provided
Analyze data and provide reports to leadership on the performance of the programs as well as required reporting to managed care plans
ESSENTIAL SKILLS
Able to steer the overall direction of the team but also in firm command of the details
Proven ability to execute and deliver on timelines
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills
Excellent time management skills
Strong analytical and problem‑solving skills
Ability to prioritize tasks and delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Proficient with Microsoft Office Suite and related software
Knowledge of federal, state, and local regulatory requirements as they relate to care management & social services and operate within these guidelines
Proven success managing budget including labor, expenses & capital expenditures
Flexibility to work weekends & evenings as the business requires
EDUCATION & CERTIFICATES
Master’s degree in an applicable field (e.g., MBA, MPH, MHA) strongly preferred or equivalent work experience in a healthcare and/or behavioral healthcare management position
EXPERIENCE/QUALIFICATIONS
5 – 10 years of experience in a health care setting, preferably focused on working with high needs and complex care clients
Experience with start‑up or new program development highly preferred
Strong communication and interpersonal skills; experience in managing stakeholder relationships
Experience and desire to train, motivate, develop, and lead diverse staff
High level of proficiency in Excel and other Microsoft Office programs
Skills related to effective project management, including strong work ethic, attention to detail, time management, ability to prioritize, problem solving, flexibility and willingness to learn
Experience with and deep understanding of all aspects of the California CalAIM program including ECM and Community Support (CS) service delivery
Prior experience in at least two of the following areas strongly preferred:
Clinical Redesign
Behavioral Health
Population health management
Regulatory compliance (Medicare, Special Needs Plans, Medicaid, etc.)
Care model redesign for providers and payers
Care Management / Medical Management Care Models
SDOH and Community‑based organization (CBO) integration
REQUIREMENTS
Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance
Valid California Driver’s license
TB clearance
Driving record acceptable for coverage by Gateways insurance carrier
Why Join Us?
Mission‑driven organization focused on improving mental health and wellness
Collaborative and supportive team environment
Competitive salary and comprehensive benefits package
Opportunities for professional growth and development
#J-18808-Ljbffr