The Walt Disney Company
Job Summary
Disney’s Addressable Ad Operations team is seeking an Ad Operations Solutions Specialist to join our Advertising Operations team on one or more of our brands. The role supports The Walt Disney Company’s global entertainment and news properties, owned stations, and multimedia businesses, including ABC, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX, National Geographic, and Disney/ABC Domestic Television and Disney Media Distribution. The Ad Operations Solutions Specialist reports to the Manager of Ad Operations Solutions and collaborates with Account Managers and other sales support teams. Responsibilities include ensuring accuracy of ad campaign implementation details prior to launch, troubleshooting data & technical platform issues, triaging escalations with cross-functional teams, and testing new products in support of the Ad Ops team. The ideal candidate is detail-oriented, technical, enjoys innovation, and thrives in a dynamic, fast-paced collaborative environment. Responsibilities
Review order management system, targeting instructions, and campaign assets/implementation within the ad server to monitor the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes Utilize a data-driven approach to formulate reporting and insights to identify development opportunities and inform training for Operations teams Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates Collaborate with Account Managers to ensure all aspects of campaign setup, management, and creative implementation are upheld with efficient processes Serve as the first escalation point for the Ad Ops and VX teams for technical support in ad experience, platform bugs, internal/external reporting, delivery, and OTT interactive ads Field and triage day-to-day ad server and platform escalations; work with the Ad Platform team for resolution with real-time communication to the Ad Ops team Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues Attend Account Management pod meetings to share insights, best practices, and retraining on campaign setup, implementation, and performance Communicate status updates on widespread bugs and revenue-impacting anomalies Provide on-call support as required for after-hours client-related emergencies Basic Qualifications
Minimum of 2 years of experience in digital media operations with exposure to ad technology and implementation processes Minimum of 1 year of Ad Operations experience Experience within the digital online ecosystem, including familiarity with third-party ad servers such as DCM, Innovid, etc. Basic experience with debugging and proxy tools such as Charles and Fiddler Comprehension and experience in implementation of digital video and other formats, including VAST and VPAID Experience with a video ad server (Freewheel, DoubleClick for Video, etc.) Experience in a queue management/ticketing system such as JIRA and Operative Ability to dissect technical details to take a deeper dive for resolution and investigation Comfort with reporting and using data sets for deeper analysis Quick learner and detail oriented with strong critical thinking and analytical skills Experience communicating effectively with internal teams Proficient with Microsoft Office Excel and PowerPoint Preferred Qualifications
Experience on an OTT platform a plus Programmatic experience a plus (DSP, SSP) Experience in a role requiring troubleshooting and problem-solving abilities Required Education
Bachelor’s Degree or Equivalent About Disney Advertising
Disney Advertising is responsible for advertising sales and integrated marketing for The Walt Disney Company’s entertainment and sports offerings through linear, digital, social, audio and ad-supported streaming businesses. This includes ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu, and its eight ABC-owned local stations. About The Walt Disney Company
The Walt Disney Company is a leading diversified international family entertainment and media enterprise with core segments including Disney Entertainment, ESPN, and Disney Experiences. Disney creates world-class stories and experiences for audiences worldwide, with operations in more than 40 countries. This position is with Disney Advertising Sales, LLC, part of Disney Advertising. Disney Advertising Sales, LLC is an equal opportunity employer. Applications are considered without regard to race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, military/veteran status, medical condition, genetic information, disability, or other protected status. Disney promotes a diverse and inclusive work environment. Disability Accommodation for Employment Applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers. If you require a reasonable accommodation to search for or apply to a job opening, visit the Disney candidate disability accommodations FAQs. We will respond to requests related to the accessibility of the online application system due to a disability. Sign up to receive new job alerts and company information based on your preferences.
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Disney’s Addressable Ad Operations team is seeking an Ad Operations Solutions Specialist to join our Advertising Operations team on one or more of our brands. The role supports The Walt Disney Company’s global entertainment and news properties, owned stations, and multimedia businesses, including ABC, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX, National Geographic, and Disney/ABC Domestic Television and Disney Media Distribution. The Ad Operations Solutions Specialist reports to the Manager of Ad Operations Solutions and collaborates with Account Managers and other sales support teams. Responsibilities include ensuring accuracy of ad campaign implementation details prior to launch, troubleshooting data & technical platform issues, triaging escalations with cross-functional teams, and testing new products in support of the Ad Ops team. The ideal candidate is detail-oriented, technical, enjoys innovation, and thrives in a dynamic, fast-paced collaborative environment. Responsibilities
Review order management system, targeting instructions, and campaign assets/implementation within the ad server to monitor the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes Utilize a data-driven approach to formulate reporting and insights to identify development opportunities and inform training for Operations teams Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates Collaborate with Account Managers to ensure all aspects of campaign setup, management, and creative implementation are upheld with efficient processes Serve as the first escalation point for the Ad Ops and VX teams for technical support in ad experience, platform bugs, internal/external reporting, delivery, and OTT interactive ads Field and triage day-to-day ad server and platform escalations; work with the Ad Platform team for resolution with real-time communication to the Ad Ops team Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues Attend Account Management pod meetings to share insights, best practices, and retraining on campaign setup, implementation, and performance Communicate status updates on widespread bugs and revenue-impacting anomalies Provide on-call support as required for after-hours client-related emergencies Basic Qualifications
Minimum of 2 years of experience in digital media operations with exposure to ad technology and implementation processes Minimum of 1 year of Ad Operations experience Experience within the digital online ecosystem, including familiarity with third-party ad servers such as DCM, Innovid, etc. Basic experience with debugging and proxy tools such as Charles and Fiddler Comprehension and experience in implementation of digital video and other formats, including VAST and VPAID Experience with a video ad server (Freewheel, DoubleClick for Video, etc.) Experience in a queue management/ticketing system such as JIRA and Operative Ability to dissect technical details to take a deeper dive for resolution and investigation Comfort with reporting and using data sets for deeper analysis Quick learner and detail oriented with strong critical thinking and analytical skills Experience communicating effectively with internal teams Proficient with Microsoft Office Excel and PowerPoint Preferred Qualifications
Experience on an OTT platform a plus Programmatic experience a plus (DSP, SSP) Experience in a role requiring troubleshooting and problem-solving abilities Required Education
Bachelor’s Degree or Equivalent About Disney Advertising
Disney Advertising is responsible for advertising sales and integrated marketing for The Walt Disney Company’s entertainment and sports offerings through linear, digital, social, audio and ad-supported streaming businesses. This includes ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu, and its eight ABC-owned local stations. About The Walt Disney Company
The Walt Disney Company is a leading diversified international family entertainment and media enterprise with core segments including Disney Entertainment, ESPN, and Disney Experiences. Disney creates world-class stories and experiences for audiences worldwide, with operations in more than 40 countries. This position is with Disney Advertising Sales, LLC, part of Disney Advertising. Disney Advertising Sales, LLC is an equal opportunity employer. Applications are considered without regard to race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, military/veteran status, medical condition, genetic information, disability, or other protected status. Disney promotes a diverse and inclusive work environment. Disability Accommodation for Employment Applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers. If you require a reasonable accommodation to search for or apply to a job opening, visit the Disney candidate disability accommodations FAQs. We will respond to requests related to the accessibility of the online application system due to a disability. Sign up to receive new job alerts and company information based on your preferences.
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