ICONMA
Overview Our Client, a Cancer Center company, is looking for a Receptionist for their Newport Beach, CA location.
Responsibilities Receives and greets patients in a friendly manner.
Promptly answers the telephone, directs calls, takes messages and responds to routine questions.
Interacts with patients, family members and the public courteously and according to established standards.
Maintain a positive image and deliver high customer service to patients, families, the general public, and all other client employees.
Serve as a liaison between patients and support staff. Develop effective relationships with colleagues, physicians, providers, leaders, and other employees across the organization.
Provide service recovery as needed, escalating complicated issues to a supervisor.
Proactively coordinates appointments with other functional areas.
Registration Check-in patients for appointments and troubleshoot patient information issues as needed.
Collect copays, properly reconcile payments, and prepare weekly deposits.
Performs insurance verification functions and link authorizations to visits, tests, or procedures including enrolling patients in EPIC patient portal and taking patient photos for identification purposes within EPIC EMR.
Ensure the patient chart has all the required paperwork prior to the patient’s appointment.
Verify and document any changes to patient demographics and update insurance at each visit.
Ensures data is entered accurately for all patient demographic and insurance information.
Maintains and applies current knowledge of insurance requirements when verifying eligibility and confirms authorization is secured prior to forwarding patients to service delivery areas; escalates unsecure financial accounts to management.
Scheduling Schedule all patient appointments (including hospital and office follow-ups).
Call patients to confirm, cancel or reschedule appointments.
Call no show patients and follow policy for notification.
Assist patients with telehealth technology.
Provides prompt communication of schedule changes to appropriate individuals including supervisors and clinical staff.
Assures that the correct pre-registration visit encounter type is linked to the scheduled appointment.
Completion of referrals within EPIC EMR.
Quality Assurance Maintains appropriate level of productivity and accuracy for work performed based on department standards.
Maintains thorough knowledge of policies, procedures, and standard work within the department to successfully perform duties on a day-to-day basis.
Administrative and Clerical tasks Responsible for sending and receiving packages from deliveries.
Processing of incoming and outgoing mail.
Sending and delivering fax messages.
Photocopying, scanning, collating, and filing documents.
Maintain office inventory and equipment.
Participates and attends all staff meetings.
Assist the Manager with orientation of new employees and acts as an informal resource for colleagues with less experience.
Follows established client and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace code of Conduct and Compliance Plan.
Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.
Requirements Two years of medical front office in a clinic or hospital setting.
Medical Terminology experience required.
Ability to recognize and use medical terminology.
Excellent oral/written communication, interpersonal, collaborative, analytical and organizational skills.
Bilingual preferred.
Demonstrated ability to effectively schedule patient appointments using EPIC EMR for a patient either at point-of-service or over the phone.
Function with minimal supervision with high level of productivity.
Foster and promote a positive and professional image.
Must be able to foster and maintain sound working relationships.
Independently motivated and driven to achieve high goals.
Effective use of telecommunications and electronic medical record systems to facilitate communication, address patient needs i.e., scheduling appointments.
Seek continuous improvement in knowledge and skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional service.
Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
Maintains commitment to our extraordinary patient care standards and guidelines.
Interpersonal/human relations skills.
Why Should You Apply? Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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