Métier
Direct message the job poster from Métier
Métier is a modern luxury leather goods house that uniquely unites purposeful design with the highest quality Italian craftsmanship. Founded in 2017, the London-based maison is pleased to open its debut New York location, an artfully designed concept store in Soho.
The Senior Client Advisor will play a critical role in establishing and upholding the brand’s excellent customer service, growing new and existing client relationships, and overseeing daily store operations. The ideal candidate will have 3+ years of experience in luxury retail.
Key Responsibilities
Client Experience & Relationship Building: Build and manage a high-performing team of Client Advisors; lead by example in delivering discreet, elevated service; mentor team members through daily feedback, reviews, and ongoing development; champion brand values on the floor, ensuring all staff embody the tone, style, and standards of Métier; develop and execute a boutique-level clienteling strategy focused on long-term relationship-building and high-touch service; personally manage top-tier clients, offering a personalised, appointment-led approach; host private appointments, events, and activations—cultivating a sense of intimacy, trust, and discovery; partner with the London team on client development strategy and CRM goals; own the store’s commercial success by driving sales, managing KPIs, and analyse data and performance trends to identify opportunities and inform strategic decisions; mentor and lead the team members, promoting a high-performing, collaborative environment; lead by example in service, styling, tone of voice, and visual presentation; work closely with Métier’s London-based leadership and retail teams to ensure alignment in strategy, tone, and training; act as a bridge between HQ and the NYC team, sharing insights, feedback, and participating in product training, cultural moments, and ongoing cross-market initiatives. Store Operations: Oversee day-to-day operations including scheduling, reporting, inventory, and back-of-house management; ensure the boutique is always presented to the highest standards in visual merchandising, cleanliness, and product storytelling. Salary
The range for this position is a base salary of $70K to $80K + Bonus Structure. Actual rates are determined based on individual experience. We are looking for a candidate who has a combination of the above attributes and can perform the key responsibilities of the role with or without reasonable accommodations. This is currently a seasonal position, with the opportunity to be extended beyond a four-month contract. Company Overview
Métier is a luxury leather goods house dedicated to creating beautiful bags and accessories of the highest quality. Thoughtfully designed with different journeys in mind, the collections are intended to work together to enhance the function of each piece and to afford those who use them an effortless sense of ease. Founded in 2017 by designer Melissa Morris, Métier is based in London. Materials are acquired from the most exclusive sources in Italy and France; all production is done by hand by skilled artisans in Florence and Naples. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Luxury Goods and Jewelry New York, NY
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Client Experience & Relationship Building: Build and manage a high-performing team of Client Advisors; lead by example in delivering discreet, elevated service; mentor team members through daily feedback, reviews, and ongoing development; champion brand values on the floor, ensuring all staff embody the tone, style, and standards of Métier; develop and execute a boutique-level clienteling strategy focused on long-term relationship-building and high-touch service; personally manage top-tier clients, offering a personalised, appointment-led approach; host private appointments, events, and activations—cultivating a sense of intimacy, trust, and discovery; partner with the London team on client development strategy and CRM goals; own the store’s commercial success by driving sales, managing KPIs, and analyse data and performance trends to identify opportunities and inform strategic decisions; mentor and lead the team members, promoting a high-performing, collaborative environment; lead by example in service, styling, tone of voice, and visual presentation; work closely with Métier’s London-based leadership and retail teams to ensure alignment in strategy, tone, and training; act as a bridge between HQ and the NYC team, sharing insights, feedback, and participating in product training, cultural moments, and ongoing cross-market initiatives. Store Operations: Oversee day-to-day operations including scheduling, reporting, inventory, and back-of-house management; ensure the boutique is always presented to the highest standards in visual merchandising, cleanliness, and product storytelling. Salary
The range for this position is a base salary of $70K to $80K + Bonus Structure. Actual rates are determined based on individual experience. We are looking for a candidate who has a combination of the above attributes and can perform the key responsibilities of the role with or without reasonable accommodations. This is currently a seasonal position, with the opportunity to be extended beyond a four-month contract. Company Overview
Métier is a luxury leather goods house dedicated to creating beautiful bags and accessories of the highest quality. Thoughtfully designed with different journeys in mind, the collections are intended to work together to enhance the function of each piece and to afford those who use them an effortless sense of ease. Founded in 2017 by designer Melissa Morris, Métier is based in London. Materials are acquired from the most exclusive sources in Italy and France; all production is done by hand by skilled artisans in Florence and Naples. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Luxury Goods and Jewelry New York, NY
#J-18808-Ljbffr