ITC Federal
Hardware Analyst - DOJ EOIR End User Support
ITC Federal, Falls Church, Virginia, United States, 22042
Overview
JOB TITLE: Hardware Analyst GOVERNMENT AGENCY: DOJ EOIR POSITION INFORMATION: Full-time LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework). Initial 60 days onsite for training. POSITION TIMING: Candidate must obtain a DOJ Public Trust clearance (4–6 weeks to process) prior to starting employment. BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks of Paid Time Off. ITC Federal is seeking a motivated, career- and customer-oriented Hardware Analyst to join our team in Falls Church, VA. This is a hybrid position supporting the US government. The regular weekly schedule will be 4 days onsite and 1 day remote, with weekend work on Saturdays and Sundays as part of a set schedule. All weekend work is remote. This fast-paced environment offers hands-on experience with IT solutions to solve mission-critical problems for the US government. ITC Federal, LLC focuses on serving Federal Government needs in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security. ITC is located in Fairfax, VA and offers a competitive compensation and benefits package in a challenging and rewarding professional environment. Become an integral part of a diverse team on innovative projects with opportunities for advancement.
Responsibilities
Open, receive, manage, and resolve customer hardware incident and service request tickets as part of the OIT Service Desk Hardware Team. Respond to customer emails sent to the OIT Service Desk Hardware mailbox. Resolve issues with hardware and deploy hardware for customers, including laptops, desktops, mice, keyboards, docking stations, printers, scanners, and all associated cabling. Provide on-site and remote support in a timely and professional manner. Perform imaging, deployment, and replacement of computer systems in accordance with organizational standards. Support the OIT Service Desk by assisting with incoming calls during high call volume periods or as needed, ensuring prompt support and maintaining service levels. Support OIT Service Desk hardware inventory tasks and management. Work an eight-hour shift within the OIT Service Desk operating hours of 6:00 AM to 8:00 PM Eastern Time. Periodically travel to EOIR Immigration Courts to provide customer support, move equipment, set up equipment, and prepare equipment for shipment. Travel is typically 15% or less of scheduled work hours in a calendar year. Complete other duties as assigned.
Required Qualifications
Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date). A minimum of two years of professional experience in supporting an IT service desk or performing similar IT support work. Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; experience providing IT support to users via phone, email, and/or in person. Knowledgeable with Microsoft Windows 10 and 11, basic networking concepts, PC hardware, and COTS software. Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers. Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment. Must be able to work an eight-hour shift between 6:00 AM to 8:00 PM as assigned.
Preferred Qualifications
Bachelor’s degree from an accredited university One or more IT certifications such as A+, Security+, Network+, or ITIL Experience working with ServiceNow
Work Environment And Physical Demands
Candidate must be able to function in a general office environment. Must be able to remain stationary for 50% of the time and move around the campus of large immigration courts to provide hands-on support. Ability to lift and move IT equipment weighing up to 50 pounds. ITC Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
#J-18808-Ljbffr
JOB TITLE: Hardware Analyst GOVERNMENT AGENCY: DOJ EOIR POSITION INFORMATION: Full-time LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework). Initial 60 days onsite for training. POSITION TIMING: Candidate must obtain a DOJ Public Trust clearance (4–6 weeks to process) prior to starting employment. BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks of Paid Time Off. ITC Federal is seeking a motivated, career- and customer-oriented Hardware Analyst to join our team in Falls Church, VA. This is a hybrid position supporting the US government. The regular weekly schedule will be 4 days onsite and 1 day remote, with weekend work on Saturdays and Sundays as part of a set schedule. All weekend work is remote. This fast-paced environment offers hands-on experience with IT solutions to solve mission-critical problems for the US government. ITC Federal, LLC focuses on serving Federal Government needs in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security. ITC is located in Fairfax, VA and offers a competitive compensation and benefits package in a challenging and rewarding professional environment. Become an integral part of a diverse team on innovative projects with opportunities for advancement.
Responsibilities
Open, receive, manage, and resolve customer hardware incident and service request tickets as part of the OIT Service Desk Hardware Team. Respond to customer emails sent to the OIT Service Desk Hardware mailbox. Resolve issues with hardware and deploy hardware for customers, including laptops, desktops, mice, keyboards, docking stations, printers, scanners, and all associated cabling. Provide on-site and remote support in a timely and professional manner. Perform imaging, deployment, and replacement of computer systems in accordance with organizational standards. Support the OIT Service Desk by assisting with incoming calls during high call volume periods or as needed, ensuring prompt support and maintaining service levels. Support OIT Service Desk hardware inventory tasks and management. Work an eight-hour shift within the OIT Service Desk operating hours of 6:00 AM to 8:00 PM Eastern Time. Periodically travel to EOIR Immigration Courts to provide customer support, move equipment, set up equipment, and prepare equipment for shipment. Travel is typically 15% or less of scheduled work hours in a calendar year. Complete other duties as assigned.
Required Qualifications
Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date). A minimum of two years of professional experience in supporting an IT service desk or performing similar IT support work. Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; experience providing IT support to users via phone, email, and/or in person. Knowledgeable with Microsoft Windows 10 and 11, basic networking concepts, PC hardware, and COTS software. Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers. Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment. Must be able to work an eight-hour shift between 6:00 AM to 8:00 PM as assigned.
Preferred Qualifications
Bachelor’s degree from an accredited university One or more IT certifications such as A+, Security+, Network+, or ITIL Experience working with ServiceNow
Work Environment And Physical Demands
Candidate must be able to function in a general office environment. Must be able to remain stationary for 50% of the time and move around the campus of large immigration courts to provide hands-on support. Ability to lift and move IT equipment weighing up to 50 pounds. ITC Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
#J-18808-Ljbffr