CNA Insurance
Complex Claims Consultant - NFP (Community Association D&O Liability)
CNA Insurance, Portland, Oregon, United States, 97204
Overview
Complex Claims Consultant - NFP (Community Association D&O Liability). The role involves handling Directors & Officers claims for Community Associations, evaluating coverage, assessing liability and damages, setting reserves, negotiating and settling claims, and directing litigation. Collaboration with claim leadership and business partners is essential to achieve favorable outcomes on each claim. This is an individual contributor position with broad authority limits and requires regular communication with insureds. The position offers a flexible, hybrid work schedule and is available in locations near a CNA office. Essential Duties & Responsibilities
Manages an inventory of highly complex commercial claims with large exposures, verifies policy coverage, conducts investigations, develops resolution strategies, and authorizes disbursements within authority limits. Ensures exceptional customer service by managing all aspects of the claim, interacting professionally, meeting quality and cycle-time standards, providing timely updates, and responding promptly to inquiries. Verifies coverage and establishes reserves by reviewing policy language and consulting with coverage counsel on complex matters, estimating claim valuation, and following claim handling protocols. Leads focused investigations to determine compensability, liability, and covered damages by gathering information, taking statements, and coordinating with experts or other parties as necessary. Resolves claims by developing and executing a claim resolution strategy, managing reserves, negotiating settlements, and, when needed, partnering with counsel to manage complex litigation and authorize payments within authority. Establishes and manages claim budgets by achieving timely resolution, allocating resources, and delivering high-quality service efficiently. Identifies subrogation, salvage opportunities, or potential fraud and refers cases to appropriate resources for further investigation. Maintains adherence to company protocols, ensures accuracy and timeliness of work, documents files properly, and resolves and pays claims promptly. Provides updates to senior leadership on significant risks and losses, prepares loss summaries, and presents succinct briefs to management. Maintains subject matter expertise and compliance with state/local regulatory requirements by staying current on laws, regulations, and trends relevant to the line of business. Mentors and develops less experienced Claim Professionals and may deliver training as needed. Qualifications
Bachelor's Degree or equivalent experience. Juris Doctor preferred. Typically a minimum of six years of relevant experience, preferably with Professional Liability or Directors & Officers claims handling. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Prior negotiation experience. Professional designations (e.g., CPCU) are a plus. Skills & Abilities
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Strong communication skills to explain coverage issues, litigation processes, and benefits of early resolution. Proven ability to develop and execute negotiation strategies and resolve complex disputes creatively. Excellent written and verbal communication and presentation abilities. Analytical mindset with critical thinking skills to evaluate and resolve complex problems. Strong work ethic, time management, and organizational skills; ability to work in a fast-paced environment. Experience interpreting complex commercial insurance policies and coverage; ability to manage shifting priorities. Proficiency with Microsoft Office and ability to learn business-related software; ability to value diverse opinions. Education & Experience
Bachelor’s Degree or equivalent; Juris Doctor preferred. Typically six years of relevant experience, preferably with Professional Liability or D&O claims. Insurance Adjuster License within 90 days of hire, where applicable. Negotiation experience; professional designations such as CPCU are a plus. Compensation : In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on factors including relevant work experience, skills, certifications and location. CNA offers a comprehensive benefits package. For details, visit cnabenefits.com. Accommodations : CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
#J-18808-Ljbffr
Complex Claims Consultant - NFP (Community Association D&O Liability). The role involves handling Directors & Officers claims for Community Associations, evaluating coverage, assessing liability and damages, setting reserves, negotiating and settling claims, and directing litigation. Collaboration with claim leadership and business partners is essential to achieve favorable outcomes on each claim. This is an individual contributor position with broad authority limits and requires regular communication with insureds. The position offers a flexible, hybrid work schedule and is available in locations near a CNA office. Essential Duties & Responsibilities
Manages an inventory of highly complex commercial claims with large exposures, verifies policy coverage, conducts investigations, develops resolution strategies, and authorizes disbursements within authority limits. Ensures exceptional customer service by managing all aspects of the claim, interacting professionally, meeting quality and cycle-time standards, providing timely updates, and responding promptly to inquiries. Verifies coverage and establishes reserves by reviewing policy language and consulting with coverage counsel on complex matters, estimating claim valuation, and following claim handling protocols. Leads focused investigations to determine compensability, liability, and covered damages by gathering information, taking statements, and coordinating with experts or other parties as necessary. Resolves claims by developing and executing a claim resolution strategy, managing reserves, negotiating settlements, and, when needed, partnering with counsel to manage complex litigation and authorize payments within authority. Establishes and manages claim budgets by achieving timely resolution, allocating resources, and delivering high-quality service efficiently. Identifies subrogation, salvage opportunities, or potential fraud and refers cases to appropriate resources for further investigation. Maintains adherence to company protocols, ensures accuracy and timeliness of work, documents files properly, and resolves and pays claims promptly. Provides updates to senior leadership on significant risks and losses, prepares loss summaries, and presents succinct briefs to management. Maintains subject matter expertise and compliance with state/local regulatory requirements by staying current on laws, regulations, and trends relevant to the line of business. Mentors and develops less experienced Claim Professionals and may deliver training as needed. Qualifications
Bachelor's Degree or equivalent experience. Juris Doctor preferred. Typically a minimum of six years of relevant experience, preferably with Professional Liability or Directors & Officers claims handling. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Prior negotiation experience. Professional designations (e.g., CPCU) are a plus. Skills & Abilities
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Strong communication skills to explain coverage issues, litigation processes, and benefits of early resolution. Proven ability to develop and execute negotiation strategies and resolve complex disputes creatively. Excellent written and verbal communication and presentation abilities. Analytical mindset with critical thinking skills to evaluate and resolve complex problems. Strong work ethic, time management, and organizational skills; ability to work in a fast-paced environment. Experience interpreting complex commercial insurance policies and coverage; ability to manage shifting priorities. Proficiency with Microsoft Office and ability to learn business-related software; ability to value diverse opinions. Education & Experience
Bachelor’s Degree or equivalent; Juris Doctor preferred. Typically six years of relevant experience, preferably with Professional Liability or D&O claims. Insurance Adjuster License within 90 days of hire, where applicable. Negotiation experience; professional designations such as CPCU are a plus. Compensation : In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on factors including relevant work experience, skills, certifications and location. CNA offers a comprehensive benefits package. For details, visit cnabenefits.com. Accommodations : CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
#J-18808-Ljbffr