ActioNet, Inc.
Senior Level Service Desk Technician
ActioNet, Inc., Washington, District of Columbia, us, 20022
Overview
Senior Level Service Desk Technician
role at
ActioNet, Inc.
Location: Washington, D.C. Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust. ActioNet is seeking an experienced and customer-focused
Senior Service Desk Technician
to join our IT support team. This role provides both first- and second-line technical support to end-users, assisting with hardware, software, operating systems, network connectivity, and other IT-related issues. The ideal candidate will have five to ten years of experience, strong leadership and mentoring skills, advanced troubleshooting abilities, and the ability to balance independent problem-solving with collaboration in a fast-paced environment. Salary Range: 70-85k. Responsibilities
Resolve complex technical issues involving desktops, applications, printers, mobile devices, and VPN connectivity, including Zscaler. Manage user accounts, perform provisioning, password resets, and access requests in Active Directory and Office 365. Document support interactions clearly and accurately in the ticketing system. Contribute to process improvements and maintain the knowledge base. Participate in IT projects, pilot programs, and technology deployments. Mentoring and Team Support
Provide training, share best practices, and review escalated issues. Support professional development and skills growth for team members. Act as a subject matter resource for complex technical and service delivery challenges. Qualifications
Bachelor’s degree or equivalent experience in computer science, IT, or a related field. Five to ten years of service desk or IT support experience . Technical expertise: Windows 10/11, macOS; Microsoft Office Suite; Active Directory and Office 365; enterprise ticketing systems such as ServiceNow; strong communication, problem-solving, and interpersonal skills. Preferred qualifications
Certifications such as CompTIA A+, Network+, or ITIL Foundations. Exposure to Microsoft Intune, Azure Portal, and Entra ID. Familiarity with ITIL or ITSM frameworks, incident and problem management. Experience with IVR/ACD phone systems such as Avaya, Cisco Finesse, or NICE by CXONE. Work Details
Onsite role with regular hours from 7:00am to 6:00pm EST, Monday through Friday. Occasional work outside standard hours to support critical incidents or projects. Company
ActioNet
is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of experience, ActioNet is a trusted provider delivering mission-focused IT services. Benefits
Medical, Vision, and Dental Insurance Life and AD&D Insurance 401(k) Savings Plan Education and Professional Training ActioNet is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Senior Level Service Desk Technician
role at
ActioNet, Inc.
Location: Washington, D.C. Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust. ActioNet is seeking an experienced and customer-focused
Senior Service Desk Technician
to join our IT support team. This role provides both first- and second-line technical support to end-users, assisting with hardware, software, operating systems, network connectivity, and other IT-related issues. The ideal candidate will have five to ten years of experience, strong leadership and mentoring skills, advanced troubleshooting abilities, and the ability to balance independent problem-solving with collaboration in a fast-paced environment. Salary Range: 70-85k. Responsibilities
Resolve complex technical issues involving desktops, applications, printers, mobile devices, and VPN connectivity, including Zscaler. Manage user accounts, perform provisioning, password resets, and access requests in Active Directory and Office 365. Document support interactions clearly and accurately in the ticketing system. Contribute to process improvements and maintain the knowledge base. Participate in IT projects, pilot programs, and technology deployments. Mentoring and Team Support
Provide training, share best practices, and review escalated issues. Support professional development and skills growth for team members. Act as a subject matter resource for complex technical and service delivery challenges. Qualifications
Bachelor’s degree or equivalent experience in computer science, IT, or a related field. Five to ten years of service desk or IT support experience . Technical expertise: Windows 10/11, macOS; Microsoft Office Suite; Active Directory and Office 365; enterprise ticketing systems such as ServiceNow; strong communication, problem-solving, and interpersonal skills. Preferred qualifications
Certifications such as CompTIA A+, Network+, or ITIL Foundations. Exposure to Microsoft Intune, Azure Portal, and Entra ID. Familiarity with ITIL or ITSM frameworks, incident and problem management. Experience with IVR/ACD phone systems such as Avaya, Cisco Finesse, or NICE by CXONE. Work Details
Onsite role with regular hours from 7:00am to 6:00pm EST, Monday through Friday. Occasional work outside standard hours to support critical incidents or projects. Company
ActioNet
is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of experience, ActioNet is a trusted provider delivering mission-focused IT services. Benefits
Medical, Vision, and Dental Insurance Life and AD&D Insurance 401(k) Savings Plan Education and Professional Training ActioNet is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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