Brilliant Earth
Overview
Jewelry Consultant - Houston, TX Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Houston - Montrose, TX showroom location.
What You’ll Do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You’re a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
Attention to detail. You value the little things that count in a fast-moving work environment.
Communication is Key. You’re clear and concise in person, by email, or via chat.
Master of Collaboration. You’re a team player who believes in working together to transform the jewelry industry.
What We Offer
Career Growth: Regular 1-1s with your manager, diverse training opportunities, and an annual 360 review process for all employees. Opportunities for growth are part of our culture.
Set Schedule: Consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team: Commitment to a transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account: Reimbursements for eligible wellness expenses.
Continued Education: Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts: Generous discount on our jewelry.
Sales Incentive Programs: Quarterly bonuses for targets, with additional bonuses for exceeding goals and monthly bonuses for top sales reps.
Mental Wellness Perks: Access to mental health resources and an Employee Assistance program with 24/7 counseling.
Giving Back & Volunteer Opportunities: Support for local initiatives and team volunteering.
Medical, Dental, Vision: Multiple plans with HSA options; insurance kicks in after the first day of the second month.
401k Match
Paid Time Off: 3 weeks of PTO in the first year.
Parental Leave
Disability and Life Insurance: 100% employer-paid.
Pre-Tax Commuter Benefits
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We are a hard-working team that welcomes challenges and rises to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins. We are committed to equal employment opportunities and a diverse and inclusive work environment. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
Seniority level: Entry level Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail
Referrals increase your chances of interviewing at Brilliant Earth by 2x
#J-18808-Ljbffr
Jewelry Consultant - Houston, TX Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Houston - Montrose, TX showroom location.
What You’ll Do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have
A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You’re a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
Attention to detail. You value the little things that count in a fast-moving work environment.
Communication is Key. You’re clear and concise in person, by email, or via chat.
Master of Collaboration. You’re a team player who believes in working together to transform the jewelry industry.
What We Offer
Career Growth: Regular 1-1s with your manager, diverse training opportunities, and an annual 360 review process for all employees. Opportunities for growth are part of our culture.
Set Schedule: Consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team: Commitment to a transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account: Reimbursements for eligible wellness expenses.
Continued Education: Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts: Generous discount on our jewelry.
Sales Incentive Programs: Quarterly bonuses for targets, with additional bonuses for exceeding goals and monthly bonuses for top sales reps.
Mental Wellness Perks: Access to mental health resources and an Employee Assistance program with 24/7 counseling.
Giving Back & Volunteer Opportunities: Support for local initiatives and team volunteering.
Medical, Dental, Vision: Multiple plans with HSA options; insurance kicks in after the first day of the second month.
401k Match
Paid Time Off: 3 weeks of PTO in the first year.
Parental Leave
Disability and Life Insurance: 100% employer-paid.
Pre-Tax Commuter Benefits
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We are a hard-working team that welcomes challenges and rises to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins. We are committed to equal employment opportunities and a diverse and inclusive work environment. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
Seniority level: Entry level Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail
Referrals increase your chances of interviewing at Brilliant Earth by 2x
#J-18808-Ljbffr