Blockaid
Overview
Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats. We are backed by top-tier global investors and have achieved strong product-market fit. We’re growing our Customer Success team with a highly capable and technically adept
Technical
Customer Success Manager . The Opportunity: As one of the first hires on the Customer Success team, you\'ll work directly with our customers across the US and APAC. You\'ll guide them from onboarding to adoption, ensuring they integrate our platform smoothly and protect their users. This role is part solution architect, part trusted advisor, and part strategist. You\'ll need to be technically confident, curious, and capable of building strong relationships with both technical stakeholders and product-minded users. We’re looking for a builder with an owner\'s mentality who’s eager to shape what customer success looks like at Blockaid and who understands that start-ups grow fast and you\'ll grow with us. Your Chain of Impact
Own the Relationship; be the go-to person for your customers—deeply understand their needs, priorities, and technical setup, and ensure they’re always protected. Lead Onboarding and Integration; take new customers live quickly and effectively, and help them understand where our product and their environments meet. Advise and Educate; act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities. Be Technical, Not a Developer; you won\'t be writing production code, but you\'ll need to read it, test API calls, and debug integration issues with your customers. Think “integrator level,” not “engineer.” Be Proactive; identify risks before they become problems and bring a proactive mindset to customer health, product usage, and long-term success planning. Collaborate Cross-Functionally; Product, Engineering and Customer Success teams work hand in hand as a core tenet. Your Chain of Strengths
3+ years in a customer-facing, technical role—such as Customer Success, Solutions Engineering, Sales Engineering or Technical Account Management Technical aptitude: able to understand how a product works, speak fluently about APIs and integrations, and get hands-on when needed Experience (or genuine curiosity) in blockchain, crypto, or web3; having all three is a bonus, but quick, consistent learners are valued Comfortable holding both technical and strategic conversations with product leaders, PMs, and technical counterparts A natural relationship-builder with strong communication skills—empathetic, consultative, and trustworthy Highly independent, resourceful, and action-oriented—especially important in a fast-moving, early-stage environment Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. US range: OTE $170,000 to $190,000 Blockaid is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law
#J-18808-Ljbffr
Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats. We are backed by top-tier global investors and have achieved strong product-market fit. We’re growing our Customer Success team with a highly capable and technically adept
Technical
Customer Success Manager . The Opportunity: As one of the first hires on the Customer Success team, you\'ll work directly with our customers across the US and APAC. You\'ll guide them from onboarding to adoption, ensuring they integrate our platform smoothly and protect their users. This role is part solution architect, part trusted advisor, and part strategist. You\'ll need to be technically confident, curious, and capable of building strong relationships with both technical stakeholders and product-minded users. We’re looking for a builder with an owner\'s mentality who’s eager to shape what customer success looks like at Blockaid and who understands that start-ups grow fast and you\'ll grow with us. Your Chain of Impact
Own the Relationship; be the go-to person for your customers—deeply understand their needs, priorities, and technical setup, and ensure they’re always protected. Lead Onboarding and Integration; take new customers live quickly and effectively, and help them understand where our product and their environments meet. Advise and Educate; act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities. Be Technical, Not a Developer; you won\'t be writing production code, but you\'ll need to read it, test API calls, and debug integration issues with your customers. Think “integrator level,” not “engineer.” Be Proactive; identify risks before they become problems and bring a proactive mindset to customer health, product usage, and long-term success planning. Collaborate Cross-Functionally; Product, Engineering and Customer Success teams work hand in hand as a core tenet. Your Chain of Strengths
3+ years in a customer-facing, technical role—such as Customer Success, Solutions Engineering, Sales Engineering or Technical Account Management Technical aptitude: able to understand how a product works, speak fluently about APIs and integrations, and get hands-on when needed Experience (or genuine curiosity) in blockchain, crypto, or web3; having all three is a bonus, but quick, consistent learners are valued Comfortable holding both technical and strategic conversations with product leaders, PMs, and technical counterparts A natural relationship-builder with strong communication skills—empathetic, consultative, and trustworthy Highly independent, resourceful, and action-oriented—especially important in a fast-moving, early-stage environment Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. US range: OTE $170,000 to $190,000 Blockaid is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law
#J-18808-Ljbffr