World Relief
Family Case Management Case Aid - Limited Term (Part Time)
World Relief, Chicago, Illinois, United States, 60290
Family Case Management Case Aid - Limited Term (Part Time)
Base pay range
$22.00/hr - $24.00/hr
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
World Relief seeks to hire a Family Case Management Case Aid to support its Refugee Social Services Seniors and Intensive programs. This position works to increase community connections, reduce social isolation, and provide case management to especially vulnerable refugees and immigrants, including seniors, in Chicago in coordination with World Relief staff, community organizations, and local churches. This includes providing group enrichment activities, social outing opportunities, case management support such as medical appointment assistance, and when possible, communicating with family members regarding understanding of services and supports available.
This is a part-time role averaging 20 hours per week.
This is a limited-term position funded through a grant agreement until 6/30/2026 and contingent upon funding extension.
ROLE & RESPONSIBILITIES:
Provide case management to program participants including:
Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed.
Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments
Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed.
Connecting program participants to English as a Second Language classes.
Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case-managers
Provide orientation to refugees and immigrants and, if applicable, their family members about social services and programs available to them in the community.
Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the services
Conduct regular follow-up as needed to ensure participants are receiving services that are guaranteed and regulated with the Older Americans Act and that needs are addressed
Facilitate enrichment groups that will provide senior and other clients with tools to mitigate physical and mental health problems, and cover topics such as nutrition, navigating the healthcare system, the importance of mental health, and improving digital literacy skills.
Provide monthly opportunities for participation in local activity outings to facilitate greater community awareness and increase social connection
Maintain timely and accurate client files, case notes, and reporting records
Foster collaboration & partnerships in service delivery:
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
Work closely with internal service teams and external service providers to ensure comprehensive service provision
Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB REQUIREMENTS:
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
MS Office skills required
Valid driver’s license, and ability/willingness to drive 15-passenger van required
Ability to work occasional early mornings, evenings or weekends as necessary
PREFERRED QUALIFICATIONS:
Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
Highly self-motivated with strong follow-through and ability to work independently
Adaptable and possessing crisis management skills
Ability to navigate the American health care system including Medicaid
Strong organizational skills and ability to maintain detailed, accurate records
Case management experience with vulnerable populations preferred
Fluency in Spanish, Burmese, Swahili, French, or Rohingya is desired
Comfortable working in a team environment
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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$22.00/hr - $24.00/hr
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
World Relief seeks to hire a Family Case Management Case Aid to support its Refugee Social Services Seniors and Intensive programs. This position works to increase community connections, reduce social isolation, and provide case management to especially vulnerable refugees and immigrants, including seniors, in Chicago in coordination with World Relief staff, community organizations, and local churches. This includes providing group enrichment activities, social outing opportunities, case management support such as medical appointment assistance, and when possible, communicating with family members regarding understanding of services and supports available.
This is a part-time role averaging 20 hours per week.
This is a limited-term position funded through a grant agreement until 6/30/2026 and contingent upon funding extension.
ROLE & RESPONSIBILITIES:
Provide case management to program participants including:
Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed.
Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments
Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed.
Connecting program participants to English as a Second Language classes.
Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case-managers
Provide orientation to refugees and immigrants and, if applicable, their family members about social services and programs available to them in the community.
Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the services
Conduct regular follow-up as needed to ensure participants are receiving services that are guaranteed and regulated with the Older Americans Act and that needs are addressed
Facilitate enrichment groups that will provide senior and other clients with tools to mitigate physical and mental health problems, and cover topics such as nutrition, navigating the healthcare system, the importance of mental health, and improving digital literacy skills.
Provide monthly opportunities for participation in local activity outings to facilitate greater community awareness and increase social connection
Maintain timely and accurate client files, case notes, and reporting records
Foster collaboration & partnerships in service delivery:
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
Work closely with internal service teams and external service providers to ensure comprehensive service provision
Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB REQUIREMENTS:
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
MS Office skills required
Valid driver’s license, and ability/willingness to drive 15-passenger van required
Ability to work occasional early mornings, evenings or weekends as necessary
PREFERRED QUALIFICATIONS:
Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
Highly self-motivated with strong follow-through and ability to work independently
Adaptable and possessing crisis management skills
Ability to navigate the American health care system including Medicaid
Strong organizational skills and ability to maintain detailed, accurate records
Case management experience with vulnerable populations preferred
Fluency in Spanish, Burmese, Swahili, French, or Rohingya is desired
Comfortable working in a team environment
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
#J-18808-Ljbffr