Accor
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Company Description
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
EOE/M/F/D/V. Fairmont is proud to be an Equal Opportunity Employer. Visit our website at http://www.fairmont.com/ to learn more about our company.
Job Description
Reporting to the Director of Rooms Operations, your responsibilities and essential job functions include but are not limited to the following:
Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
Provide leadership while fostering a compassionate, collaborative work environment
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
Part-time role includes Two (2) Overnight shifts per week, with flexibility to support up to three (3) overnights per month as needed for coverage
Qualifications
Your experience and skills include:
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Detail oriented, strong business acumen, highly organized
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Lead the department in the absence of the Front Office Manager
Ensure seamless operation of the hotel as the Manager on Duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise
Provides managerial support for Reception, Royal Service, and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Physical Aspects of Position (include but are not limited to):
Seated computer work, including constant keyboarding and mousing
Occasional lifting up to 50 lbs
Visa Requirements
Must have proof of eligibility to work in the United States.
Salary Range:
$85,000 to $101,000 USD gross per annual
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Accor by 2x
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Company Description
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
EOE/M/F/D/V. Fairmont is proud to be an Equal Opportunity Employer. Visit our website at http://www.fairmont.com/ to learn more about our company.
Job Description
Reporting to the Director of Rooms Operations, your responsibilities and essential job functions include but are not limited to the following:
Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
Provide leadership while fostering a compassionate, collaborative work environment
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
Part-time role includes Two (2) Overnight shifts per week, with flexibility to support up to three (3) overnights per month as needed for coverage
Qualifications
Your experience and skills include:
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Detail oriented, strong business acumen, highly organized
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Lead the department in the absence of the Front Office Manager
Ensure seamless operation of the hotel as the Manager on Duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise
Provides managerial support for Reception, Royal Service, and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Physical Aspects of Position (include but are not limited to):
Seated computer work, including constant keyboarding and mousing
Occasional lifting up to 50 lbs
Visa Requirements
Must have proof of eligibility to work in the United States.
Salary Range:
$85,000 to $101,000 USD gross per annual
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Accor by 2x
Get notified about new Front Office Manager jobs in
San Francisco, CA .
San Francisco, CA $104,000.00-$138,000.00 2 months ago
Redwood City, CA $75,000.00-$80,000.00 6 days ago
San Francisco, CA $68,000.00-$101,791.00 3 weeks ago
San Francisco, CA $68,640.00-$80,000.00 1 month ago
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San Francisco, CA $36.00-$38.00 1 month ago
San Francisco, CA $35.06-$35.40 2 weeks ago
Resident Manager / Studio Apartment Included / Apollo Hotel
Resident Assistant Manager / Bishop Swing Hotel / Studio included
Alliance Driver Manager - Front Office Transformation - Pricefx and other Alliances
San Francisco, CA $73,500.00-$244,000.00 23 hours ago
Hotel Manager, San Francisco Marriott Marquis
San Francisco, CA $220,000.00-$299,000.00 1 month ago
South San Francisco, CA $19.00-$19.00 2 weeks ago
Kissel Uptown Oakland, Unbound Collection - Front Desk Manager OEM
Oakland, CA $76,000.00-$80,000.00 1 week ago
Complex Senior Sales Manager - Hilton San Francisco Union Square and Parc 55 Hotel
San Francisco, CA $115,000.00-$130,000.00 1 day ago
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr