Phocas Software
Global Education Program Manager
Phocas Software, Costa Mesa, California, United States, 92626
Overview
Phocas Software is a profitable, growing SaaS company with a category-leading product and a loyal customer base. With clear momentum toward scaling globally, we are investing in the programs that help customers adopt our solutions, unlock value, and become advocates. Base pay range
$150,000.00/yr - $200,000.00/yr With a focus on education and community, the
Global Education Program Manager
will design, launch, and evolve Phocas\' global education and community ecosystem. You\'ll create the frameworks—certification, learning paths, forums, events, and advisory boards—that empower customers, partners, and employees to learn, connect, and succeed. This role helps establish education and community as a foundation for long-term customer value. Customers today expect more than just great software—they expect opportunities to
learn, share, and grow with peers . Phocas is building the next-generation education and community platform to meet those needs and accelerate adoption. By creating scalable certification programs, relaunching the community forum, and developing structured engagement initiatives, this role will ensure customers get the most from Phocas. Sitting at the intersection of
Product, Marketing, and Customer Success , you\'ll create learning experiences and engagement programs that directly influence retention, expansion, and advocacy. Why This Role Matters Customer Adoption & Retention: Well-trained customers achieve value faster and renew at higher rates Community Engagement: A vibrant, active community fosters peer learning, problem-solving, and advocacy Scalable Impact: Education programs (certifications, learning paths) create durable frameworks that scale globally Voice of the Customer: Structured feedback loops from education and community programs inform product and strategy What You Will Be Responsible For
Certification Programs: Design, launch, and refine certification and recertification programs for customers, partners, and employees Community Hub: Redesign and relaunch the Phocas Community Forum, adding features and strategies to build active peer-to-peer engagement Learning Paths: Pilot role-, industry-, and persona-based learning programs and refine them based on feedback Events & Engagement: Organize office hours, AMAs, roundtables, and other formats to test and grow participation Champions Program: Establish a Champions initiative to empower advocates and encourage community-led activities Advisory Boards: Explore and launch customer and partner advisory boards to deepen relationships and influence Feedback Loops: Run structured feedback cycles, communicating insights internally to shape product and strategy Enablement: Ensure all customer-facing roles are equipped to clearly articulate Phocas use cases and value Content Management: Keep learning content current, experimenting with new formats to improve outcomes Product Alignment: Deliver training aligned to major product releases and onboarding initiatives Who We Are Looking For
Proven experience in education, enablement, or community program management in a SaaS or technology setting Strong program design and project management skills Ability to build and launch scalable certification, training, or community initiatives Skilled at cross-functional collaboration, especially with Product, Marketing, and Customer Success Excellent communication and storytelling abilities to engage customers and align internal teams Data-driven mindset with the ability to measure adoption, engagement, and satisfaction Bonus if You Have
Experience with learning management systems (LMS), community platforms, or certification technologies Background in designing persona-based learning paths or role-based enablement programs Familiarity with customer advocacy programs or advisory board facilitation Track record of growing global participation in education and community programs Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veterans status or any other characteristic protected by law.
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Phocas Software is a profitable, growing SaaS company with a category-leading product and a loyal customer base. With clear momentum toward scaling globally, we are investing in the programs that help customers adopt our solutions, unlock value, and become advocates. Base pay range
$150,000.00/yr - $200,000.00/yr With a focus on education and community, the
Global Education Program Manager
will design, launch, and evolve Phocas\' global education and community ecosystem. You\'ll create the frameworks—certification, learning paths, forums, events, and advisory boards—that empower customers, partners, and employees to learn, connect, and succeed. This role helps establish education and community as a foundation for long-term customer value. Customers today expect more than just great software—they expect opportunities to
learn, share, and grow with peers . Phocas is building the next-generation education and community platform to meet those needs and accelerate adoption. By creating scalable certification programs, relaunching the community forum, and developing structured engagement initiatives, this role will ensure customers get the most from Phocas. Sitting at the intersection of
Product, Marketing, and Customer Success , you\'ll create learning experiences and engagement programs that directly influence retention, expansion, and advocacy. Why This Role Matters Customer Adoption & Retention: Well-trained customers achieve value faster and renew at higher rates Community Engagement: A vibrant, active community fosters peer learning, problem-solving, and advocacy Scalable Impact: Education programs (certifications, learning paths) create durable frameworks that scale globally Voice of the Customer: Structured feedback loops from education and community programs inform product and strategy What You Will Be Responsible For
Certification Programs: Design, launch, and refine certification and recertification programs for customers, partners, and employees Community Hub: Redesign and relaunch the Phocas Community Forum, adding features and strategies to build active peer-to-peer engagement Learning Paths: Pilot role-, industry-, and persona-based learning programs and refine them based on feedback Events & Engagement: Organize office hours, AMAs, roundtables, and other formats to test and grow participation Champions Program: Establish a Champions initiative to empower advocates and encourage community-led activities Advisory Boards: Explore and launch customer and partner advisory boards to deepen relationships and influence Feedback Loops: Run structured feedback cycles, communicating insights internally to shape product and strategy Enablement: Ensure all customer-facing roles are equipped to clearly articulate Phocas use cases and value Content Management: Keep learning content current, experimenting with new formats to improve outcomes Product Alignment: Deliver training aligned to major product releases and onboarding initiatives Who We Are Looking For
Proven experience in education, enablement, or community program management in a SaaS or technology setting Strong program design and project management skills Ability to build and launch scalable certification, training, or community initiatives Skilled at cross-functional collaboration, especially with Product, Marketing, and Customer Success Excellent communication and storytelling abilities to engage customers and align internal teams Data-driven mindset with the ability to measure adoption, engagement, and satisfaction Bonus if You Have
Experience with learning management systems (LMS), community platforms, or certification technologies Background in designing persona-based learning paths or role-based enablement programs Familiarity with customer advocacy programs or advisory board facilitation Track record of growing global participation in education and community programs Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veterans status or any other characteristic protected by law.
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