Jobs via Dice
Overview
Sr. Support Engineer, Match Group Business Technology. Match Group is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org. What You'll Do Technical onboarding and ongoing support of users in multiple offices and countries Hardware deployment, software installation and maintenance of user machines/peripherals Troubleshoot software and hardware issues and provide resolutions Evaluate and escalate complex issues to the appropriate teams when necessary Setup and troubleshoot of Apple and Android mobile devices Support users via Slack, Jira Ticketing, Email, in-person and remote Asset tracking and inventory management Communicate highly technical information to both technical and non-technical personnel Deploy and decommission user workstation VM's Google Workspace end user support Update and maintain computer management policies in Jamf / Ivanti / Workspace One Educate team members and org users on new processes and technologies Support all users including CSuite Cross team collaboration
What You'll Need
High School Diploma Up to 4 years of experience in End User Support Excellent documentation and communication skills via Email, Jira, and Slack Attention to detail and ability to follow documentation Ability to lift up to 50lbs as necessary OS Experience: MacOS, Windows 10/11, iOS, Android Working Knowledge of: Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti Things that will help: Jira/Confluence experience, SaaS applications understanding, training/certifications listed Experience working on big projects and mentoring team members
Experience Level
Expert Level Pay And Benefits
The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include Medical, dental & vision; 401(k) Retirement Plan; Life Insurance; Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave. Workplace
This is a fully onsite position in Dallas, TX. Application Deadline
This position is anticipated to close on Oct 29, 2025. EEO Statement: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr
Sr. Support Engineer, Match Group Business Technology. Match Group is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org. What You'll Do Technical onboarding and ongoing support of users in multiple offices and countries Hardware deployment, software installation and maintenance of user machines/peripherals Troubleshoot software and hardware issues and provide resolutions Evaluate and escalate complex issues to the appropriate teams when necessary Setup and troubleshoot of Apple and Android mobile devices Support users via Slack, Jira Ticketing, Email, in-person and remote Asset tracking and inventory management Communicate highly technical information to both technical and non-technical personnel Deploy and decommission user workstation VM's Google Workspace end user support Update and maintain computer management policies in Jamf / Ivanti / Workspace One Educate team members and org users on new processes and technologies Support all users including CSuite Cross team collaboration
What You'll Need
High School Diploma Up to 4 years of experience in End User Support Excellent documentation and communication skills via Email, Jira, and Slack Attention to detail and ability to follow documentation Ability to lift up to 50lbs as necessary OS Experience: MacOS, Windows 10/11, iOS, Android Working Knowledge of: Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti Things that will help: Jira/Confluence experience, SaaS applications understanding, training/certifications listed Experience working on big projects and mentoring team members
Experience Level
Expert Level Pay And Benefits
The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include Medical, dental & vision; 401(k) Retirement Plan; Life Insurance; Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave. Workplace
This is a fully onsite position in Dallas, TX. Application Deadline
This position is anticipated to close on Oct 29, 2025. EEO Statement: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr