Thomson Reuters
Customer Success Manager (Legal AI Solutions) - Courts
Thomson Reuters, Las Vegas, Nevada, us, 89105
Overview
The Client Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions. The role focuses on a portfolio of customers, prioritizing based on adoption, health and other key parameters, using a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value. This role is specifically aimed at supporting Federal or State and Local courts and/or government customers in their adoption and use of TR Legal AI solutions. It is critical to understand the work performed by government customers to help identify the right use cases for TR Legal AI solutions. Customers will be on the West Coast.
Responsibilities
Strategic Relationships: Engage regularly with Government executives to understand goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Customer Success Plan: Jointly create success plans with government personnel to deliver value and outcomes from Thomson Reuterss legal AI solutions. Transform Legal Workflows with AI: Collaborate with government personnel to identify specific business challenges and design tailored workflows/use cases that deliver sustained value. Change Management: Partner with government customers to gain executive sponsorship, identify champions and define change management strategies to transform government work processes. Drive Adoption: Ensure users are trained appropriately and define mutual strategies to grow adoption of the TR Legal AI solutions. Lead Executive Business Reviews: Capture value delivered from TR Legal AI solutions, lead executive business reviews and develop joint roadmaps for success. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and reduce churn. Advocate for Customer Needs: Share customer feedback with internal teams (Product, Engineering) to influence future enhancements and features.
About You
Formal legal education (JD) or substantial experience with legal technology, attorneys, or legal professionals; experience with state and local courts and/or government customers is preferred. 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or related roles at legal tech consulting organizations or SaaS firms. Curiosity in technology/AI developments; familiarity with legal technology or AI-driven platforms and a willingness to stay ahead in legaltech. Relationship Building: Strong interpersonal and communication skills with the ability to act as a strategic advisor. Customer-Centric Mindset: Proactive, problem-solving approach focused on measurable outcomes and customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams.
What’s in it For You?
Flexibility & Work-Life Balance: Policies to support personal and professional responsibilities, including flexible work arrangements and up to 8 weeks of work-from-anywhere per year. Career Development and Growth: Culture of continuous learning with Grow My Way programming and skills-first approach to prepare for an AI-enabled future. Industry Competitive Benefits: Comprehensive plans including flexible vacation, mental health days, Headspace, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources. Culture: Inclusive, award-winning workplace with values focusing on customers, competition, critical thinking, speed, and collaboration. Social Impact: Paid volunteering days and opportunities for pro-bono consulting and ESG initiatives. Making a Real-World Impact: Contributing to justice, truth, and transparency by supporting professionals and institutions worldwide.
About Thomson Reuters
Thomson Reuters informs the way forward by combining trusted content and technology for professionals across legal, tax, accounting, compliance, government, and media. Reuters, part of Thomson Reuters, is a leading provider of trusted journalism and news. We emphasize diversity and inclusion and are an Equal Employment Opportunity employer.
Compensation and Benefits Notes
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, life insurance, and a 401k with company match. We also offer paid time off, holidays, parental leave, and other wellbeing programs. The target total cash compensation range for eligible US locations is $143,500 - $266,500, inclusive of base pay and target incentives. Pay is based on knowledge, skills, and experience, with consideration for internal equity and Total Reward programs.
Additional Information
This job posting will close when filled. Learn more at thomsonreuters.com.
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The Client Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions. The role focuses on a portfolio of customers, prioritizing based on adoption, health and other key parameters, using a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value. This role is specifically aimed at supporting Federal or State and Local courts and/or government customers in their adoption and use of TR Legal AI solutions. It is critical to understand the work performed by government customers to help identify the right use cases for TR Legal AI solutions. Customers will be on the West Coast.
Responsibilities
Strategic Relationships: Engage regularly with Government executives to understand goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Customer Success Plan: Jointly create success plans with government personnel to deliver value and outcomes from Thomson Reuterss legal AI solutions. Transform Legal Workflows with AI: Collaborate with government personnel to identify specific business challenges and design tailored workflows/use cases that deliver sustained value. Change Management: Partner with government customers to gain executive sponsorship, identify champions and define change management strategies to transform government work processes. Drive Adoption: Ensure users are trained appropriately and define mutual strategies to grow adoption of the TR Legal AI solutions. Lead Executive Business Reviews: Capture value delivered from TR Legal AI solutions, lead executive business reviews and develop joint roadmaps for success. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and reduce churn. Advocate for Customer Needs: Share customer feedback with internal teams (Product, Engineering) to influence future enhancements and features.
About You
Formal legal education (JD) or substantial experience with legal technology, attorneys, or legal professionals; experience with state and local courts and/or government customers is preferred. 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or related roles at legal tech consulting organizations or SaaS firms. Curiosity in technology/AI developments; familiarity with legal technology or AI-driven platforms and a willingness to stay ahead in legaltech. Relationship Building: Strong interpersonal and communication skills with the ability to act as a strategic advisor. Customer-Centric Mindset: Proactive, problem-solving approach focused on measurable outcomes and customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams.
What’s in it For You?
Flexibility & Work-Life Balance: Policies to support personal and professional responsibilities, including flexible work arrangements and up to 8 weeks of work-from-anywhere per year. Career Development and Growth: Culture of continuous learning with Grow My Way programming and skills-first approach to prepare for an AI-enabled future. Industry Competitive Benefits: Comprehensive plans including flexible vacation, mental health days, Headspace, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources. Culture: Inclusive, award-winning workplace with values focusing on customers, competition, critical thinking, speed, and collaboration. Social Impact: Paid volunteering days and opportunities for pro-bono consulting and ESG initiatives. Making a Real-World Impact: Contributing to justice, truth, and transparency by supporting professionals and institutions worldwide.
About Thomson Reuters
Thomson Reuters informs the way forward by combining trusted content and technology for professionals across legal, tax, accounting, compliance, government, and media. Reuters, part of Thomson Reuters, is a leading provider of trusted journalism and news. We emphasize diversity and inclusion and are an Equal Employment Opportunity employer.
Compensation and Benefits Notes
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, life insurance, and a 401k with company match. We also offer paid time off, holidays, parental leave, and other wellbeing programs. The target total cash compensation range for eligible US locations is $143,500 - $266,500, inclusive of base pay and target incentives. Pay is based on knowledge, skills, and experience, with consideration for internal equity and Total Reward programs.
Additional Information
This job posting will close when filled. Learn more at thomsonreuters.com.
#J-18808-Ljbffr