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Raas Infotek

CUCM/UCCX /Voice Consultant

Raas Infotek, Melbourne, Florida, United States, 32935

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Overview

Sr. US IT/Technical Recruiter - USA & Canada | Looking for New Opportunities | Verification Engineer | Digital Design & Verification | Verilog Location: Day 1 onsite - Melbourne, FL (preferred), Frisco, TX or Morrisville, NC (next choice). Visa: Visa Independent Only - USC/GC/EAD only Job Description

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Responsibilities / SME Experience Technical Certification: CCVP with at least 10 to 15 years of experience. Basic understanding of CUCM & Cisco Unity Connection version 8.x and 9.x. Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group, etc. Good understanding of Unity Connection voicemail services. Good understanding of VoIP, MGCP, H.323 and SIP services. Open for 24x7 availability. Should be able to jump on P1 bridges and drive technical troubleshooting. Expert level experience in handling Cisco IP telephony network infrastructure. Independently resolve tickets within SLA. Adhere to standard operating procedures / work instructions. Follow the escalation process and the shift hand-over process. Update worklogs and the knowledge base. Technically upgrade across versions of environment when required. On-call support.

Key Technologies

CUCM & Unity Connection 8.x and 9.x SIP, MGCP and H.323 gateways UCCX 8.0 and 9.0 for IMACs Basic scripting knowledge of UCCX 8.0 & 9.0

Contact

Thanks & Regards

Direct No: 302 286 9939 Ext: 109 Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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