Connecticut State Community College
Information Technology Technician II
Connecticut State Community College, Danbury, Connecticut, us, 06813
Overview
Position: Information Technology Technician II (12-month, tenure track). Level: Community College Professional 16, 12-month, tenure track position. Hours: Full-time, 35 hours per week. Location: CT State Naugatuck Valley - Danbury campus, 7 West Street, Danbury, CT 06810. Posting details: Posted October 17, 2025. Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, November 19, 2025. Anticipated Start Date: January 2026. Note: This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description. Responsibilities
The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. These services include academic computer labs, classroom computerized instruction and presentations, and several databases and reporting programs, including the centralized Banner system, which support departments such as the Business Office, Registrar, Admission, Library, and Student Services. Provide technical assistance to the users of the various computer systems through installation of hardware and software, diagnosing and repairing computer operating problems, and scheduling and assisting in the operation of computer labs. Demonstrate and provide personal instruction to students in computer system operation and assist and train administrators in software applications. Under the direction of the Director of Information Technology or other administrator, be accountable for installation, operation, adaptation, maintenance and repair of computerized equipment and software on a college-wide basis, through effective performance in key functional areas: operation of the College's information technology systems; operation of computers and related equipment; advice and guidance on computerized systems operation. Attend convocation and commencement ceremonies; serve on assigned committees and task forces; attend committee, staff, informational and professional meetings (evening or weekend events as required). Minimum Qualifications
Associate’s degree in computer science or related technological discipline together with one (1) or more years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties. Incumbents are required to have demonstrated advanced knowledge and abilities in the following: Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, etc.). Preferred Qualifications
Experience managing complex Help Desk concerns (e.g., Level 2, Tier 2, etc.). Experience troubleshooting hardware issues (laptops, desktops, printers, copiers, etc.). Experience troubleshooting software issues on Windows, Macs, or mobile devices (iPads, tablets, etc.). Experience troubleshooting various networking issues (wired, wireless, etc.). Experience using imaging and MDM experiences (e.g., MECM, VDI, JAMF, etc.). Experience using enterprise tools (e.g., Active Directory, Beyond Trust, etc.). The ability to communicate additional languages beyond English (e.g., ASL, Spanish, Portuguese) is considered a preferred qualification for all student and community facing positions. Starting Salary
Minimum Salary range: $63,585 - $67,844 approximate annual, plus excellent State of CT medical insurance, retirement, and related fringe benefits. Salary is based on qualifications such as education and job-related experience, and internal equity. We offer a comprehensive benefits package including generous leave policies; several retirement plans; and many choices for health insurance. Tuition reimbursement may apply if applicable. For more information, visit CSCU - Human Resources - Future Employees. Application Instructions
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or uploaded as a combined file with the resume. Incomplete applications or those submitted after the closing date will not be considered. To apply via our website, visit www.ct.edu/hr/jobs. Selection Procedure
After the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those who are best qualified based on the minimum and preferred qualifications and who have submitted all required documents by the closing date and time. Selected candidates will be contacted for interviews; finalists will be recommended for employment. The process may include practical exercises to evaluate qualifications. Background Screening
All employment, if offered, is contingent upon proof of citizenship or employability under IRCA and the successful passing of a background check, including reference checks, criminal history check, and, when appropriate, a financial or driving history check. Non-discrimination
CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability, history of mental disability, prior criminal record, race, religious creed, sex, sexual orientation, or other protected class in its employment, programs, and activities, unless required by law. For information regarding nondiscrimination, disability, and Title IX policies, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7056 or jp-cardenas@ct.edu. CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. Powered by JazzHR
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Position: Information Technology Technician II (12-month, tenure track). Level: Community College Professional 16, 12-month, tenure track position. Hours: Full-time, 35 hours per week. Location: CT State Naugatuck Valley - Danbury campus, 7 West Street, Danbury, CT 06810. Posting details: Posted October 17, 2025. Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, November 19, 2025. Anticipated Start Date: January 2026. Note: This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description. Responsibilities
The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. These services include academic computer labs, classroom computerized instruction and presentations, and several databases and reporting programs, including the centralized Banner system, which support departments such as the Business Office, Registrar, Admission, Library, and Student Services. Provide technical assistance to the users of the various computer systems through installation of hardware and software, diagnosing and repairing computer operating problems, and scheduling and assisting in the operation of computer labs. Demonstrate and provide personal instruction to students in computer system operation and assist and train administrators in software applications. Under the direction of the Director of Information Technology or other administrator, be accountable for installation, operation, adaptation, maintenance and repair of computerized equipment and software on a college-wide basis, through effective performance in key functional areas: operation of the College's information technology systems; operation of computers and related equipment; advice and guidance on computerized systems operation. Attend convocation and commencement ceremonies; serve on assigned committees and task forces; attend committee, staff, informational and professional meetings (evening or weekend events as required). Minimum Qualifications
Associate’s degree in computer science or related technological discipline together with one (1) or more years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties. Incumbents are required to have demonstrated advanced knowledge and abilities in the following: Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, etc.). Preferred Qualifications
Experience managing complex Help Desk concerns (e.g., Level 2, Tier 2, etc.). Experience troubleshooting hardware issues (laptops, desktops, printers, copiers, etc.). Experience troubleshooting software issues on Windows, Macs, or mobile devices (iPads, tablets, etc.). Experience troubleshooting various networking issues (wired, wireless, etc.). Experience using imaging and MDM experiences (e.g., MECM, VDI, JAMF, etc.). Experience using enterprise tools (e.g., Active Directory, Beyond Trust, etc.). The ability to communicate additional languages beyond English (e.g., ASL, Spanish, Portuguese) is considered a preferred qualification for all student and community facing positions. Starting Salary
Minimum Salary range: $63,585 - $67,844 approximate annual, plus excellent State of CT medical insurance, retirement, and related fringe benefits. Salary is based on qualifications such as education and job-related experience, and internal equity. We offer a comprehensive benefits package including generous leave policies; several retirement plans; and many choices for health insurance. Tuition reimbursement may apply if applicable. For more information, visit CSCU - Human Resources - Future Employees. Application Instructions
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or uploaded as a combined file with the resume. Incomplete applications or those submitted after the closing date will not be considered. To apply via our website, visit www.ct.edu/hr/jobs. Selection Procedure
After the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those who are best qualified based on the minimum and preferred qualifications and who have submitted all required documents by the closing date and time. Selected candidates will be contacted for interviews; finalists will be recommended for employment. The process may include practical exercises to evaluate qualifications. Background Screening
All employment, if offered, is contingent upon proof of citizenship or employability under IRCA and the successful passing of a background check, including reference checks, criminal history check, and, when appropriate, a financial or driving history check. Non-discrimination
CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability, history of mental disability, prior criminal record, race, religious creed, sex, sexual orientation, or other protected class in its employment, programs, and activities, unless required by law. For information regarding nondiscrimination, disability, and Title IX policies, contact: John-Paul Chaisson-Cardenas, Vice President for Diversity, Equity, and Inclusion, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7056 or jp-cardenas@ct.edu. CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. Powered by JazzHR
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