South Shore Health
Overview
Supervises the provision of nutritional services for patients in assigned work area,
communicating concerns to manager and/or dietitian. Works collaboratively with colleagues in clinical service unit teams and across the health system. Assists patients with menu selection using principles of good nutrition and diet order limitations while promoting positive patient outcomes and enhanced patient satisfaction. Responsible for utilizing automated diet office system to prepare menus for tray service. Oversees production of meal service on tray line and is responsible for overseeing quality of items served. Acts as a resource to Nutrition Guest Representatives and conducts Service & Safety monitors overseeing compliance to departmental guidelines and standards of care. Contributes to department goal for excellence in all patient interactions. Works well with peers and maintains composure during stressful situations. Essential Functions
Visits patients, of all ages daily, as assigned, for menu selections. All visits are conducted in a manner that contributes to positive patient outcomes and enhances patient satisfaction. Utilizes all resources available (current diet, missing menu, unit manager, etc.) to ensure every effort is made to visit all patients for their meal selections. All patient interactions advance department's goal for service excellence. All department scripting is followed. Responsive to patient concerns/complaints: gathers supporting facts, makes notes for the record and reports incidents to manager. Acts independently; utilizing Culture of Service Excellence database for Service Recovery tools Use time effectively; works well under pressure Utilizes automated diet office system. Manages all EPIC/CBORD functions for processing meals, running reports, verifying diet orders, allergies, printing of tray tickets and tally sheets Competent with Room Service Choice application in both iPads and on desktop Works collaboratively with dietitians, nurses and unit coordinators to ensure all nutrition related orders are entered into the computer accurately in a timely manner. Checks tray line daily for accuracy of menus and quality of food served to patients. Tray line will be checked accurately, as noted by patient satisfaction surveys and as observed by tray line supervisor/manager Works collaboratively with tray line supervisor and cook to identify and correct food quality issues. Corrects patient menus to agree with diet orders, allergies, and patient specific accommodations. Menus reflect knowledge of therapeutic diet guidelines Menu message notes for specific accommodations for portion sizes, cut and fix, etc. are accurate. Prepares meal tickets for serving area in accordance with current diet order and all information on patient profile. Tray tickets are accurate and message notes are properly highlighted Tray tickets and tally sheets are forwarded 30 minutes prior to start of tray line. Technology and Learning: Embraces technological solutions to work processes that enhance departmental practices, communication, and continuous learning. Effectively utilizes systems: Outlook, Epic, CBORD, My Time, Health Stream, etc. Manages own time card Monitors emails for communications Participates in continued learning Non-Essential Functions
Other duties as required. Population-Specific Competencies
DIETETIC TECHNICIAN eligible. GOAL: To identify population-specific competencies for direct and indirect patient care providers and provide a mechanism for assessing and evaluating age-specific competencies of staff on an annual basis. Job Function - Performs safe delivery of meal trays to patients. Criteria for Measurement - Demonstrates knowledge of safety protocols for various age groups when delivering trays: CHILD: does not leave child, under 5, unattended with tray or deliver hot beverages to this age group. ADULT/GERIATRIC: does not leave trays within reach of patients who appear disoriented or confused. Job Function - Takes verbal orders for meals for various age groups from nursing. Criteria for Measurement - INFANT/CHILD: determines appropriate food items for various ages - notes patient's age on pediatric menus - offer finger food to toddlers, no coffee/tea under 15, etc. ADOLESCENT/ADULT/GERIATRIC: consults with RD if uncertain what to send when taking telephone requests. Various shifts: 5:30a-2:00p, 6:00a-2:30p, 11:00a-7:30p. Availability on weekdays, weekends and holidays required.
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Supervises the provision of nutritional services for patients in assigned work area,
communicating concerns to manager and/or dietitian. Works collaboratively with colleagues in clinical service unit teams and across the health system. Assists patients with menu selection using principles of good nutrition and diet order limitations while promoting positive patient outcomes and enhanced patient satisfaction. Responsible for utilizing automated diet office system to prepare menus for tray service. Oversees production of meal service on tray line and is responsible for overseeing quality of items served. Acts as a resource to Nutrition Guest Representatives and conducts Service & Safety monitors overseeing compliance to departmental guidelines and standards of care. Contributes to department goal for excellence in all patient interactions. Works well with peers and maintains composure during stressful situations. Essential Functions
Visits patients, of all ages daily, as assigned, for menu selections. All visits are conducted in a manner that contributes to positive patient outcomes and enhances patient satisfaction. Utilizes all resources available (current diet, missing menu, unit manager, etc.) to ensure every effort is made to visit all patients for their meal selections. All patient interactions advance department's goal for service excellence. All department scripting is followed. Responsive to patient concerns/complaints: gathers supporting facts, makes notes for the record and reports incidents to manager. Acts independently; utilizing Culture of Service Excellence database for Service Recovery tools Use time effectively; works well under pressure Utilizes automated diet office system. Manages all EPIC/CBORD functions for processing meals, running reports, verifying diet orders, allergies, printing of tray tickets and tally sheets Competent with Room Service Choice application in both iPads and on desktop Works collaboratively with dietitians, nurses and unit coordinators to ensure all nutrition related orders are entered into the computer accurately in a timely manner. Checks tray line daily for accuracy of menus and quality of food served to patients. Tray line will be checked accurately, as noted by patient satisfaction surveys and as observed by tray line supervisor/manager Works collaboratively with tray line supervisor and cook to identify and correct food quality issues. Corrects patient menus to agree with diet orders, allergies, and patient specific accommodations. Menus reflect knowledge of therapeutic diet guidelines Menu message notes for specific accommodations for portion sizes, cut and fix, etc. are accurate. Prepares meal tickets for serving area in accordance with current diet order and all information on patient profile. Tray tickets are accurate and message notes are properly highlighted Tray tickets and tally sheets are forwarded 30 minutes prior to start of tray line. Technology and Learning: Embraces technological solutions to work processes that enhance departmental practices, communication, and continuous learning. Effectively utilizes systems: Outlook, Epic, CBORD, My Time, Health Stream, etc. Manages own time card Monitors emails for communications Participates in continued learning Non-Essential Functions
Other duties as required. Population-Specific Competencies
DIETETIC TECHNICIAN eligible. GOAL: To identify population-specific competencies for direct and indirect patient care providers and provide a mechanism for assessing and evaluating age-specific competencies of staff on an annual basis. Job Function - Performs safe delivery of meal trays to patients. Criteria for Measurement - Demonstrates knowledge of safety protocols for various age groups when delivering trays: CHILD: does not leave child, under 5, unattended with tray or deliver hot beverages to this age group. ADULT/GERIATRIC: does not leave trays within reach of patients who appear disoriented or confused. Job Function - Takes verbal orders for meals for various age groups from nursing. Criteria for Measurement - INFANT/CHILD: determines appropriate food items for various ages - notes patient's age on pediatric menus - offer finger food to toddlers, no coffee/tea under 15, etc. ADOLESCENT/ADULT/GERIATRIC: consults with RD if uncertain what to send when taking telephone requests. Various shifts: 5:30a-2:00p, 6:00a-2:30p, 11:00a-7:30p. Availability on weekdays, weekends and holidays required.
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