Papé Group
Overview
PAPE’ KENWORTH – REDMOND, OR is seeking a
Product Support Manager
to lead the parts and service departments, manage processes and financials, develop the team, and ensure excellent customer experiences. This role reports to the General Manager and focuses on improving branch performance and customer satisfaction. What you’ll do
As our Product Support Manager, you will be responsible for the supervision and management of all parts and service department processes, financials, team development, and customer satisfaction. You will work closely with the General Manager, discussing goals, monitoring branch performance, and identifying the best avenues of approach for the business. You’ll take ownership of day-to-day operations by monitoring freight expenses, managing inventory and claims, and ensuring efficient staffing, scheduling, and training. Above all, you’ll create an outstanding customer experience by ensuring every client gets the right parts and service for their equipment needs. You’ll also partner with the Product Support Sales Representative to grow parts and service sales and strengthen customer relationships at the branch. Success in this role requires exceptional leadership, a customer-first mindset, and the ability to foster strong relationships across the team and with our valued customers. What you need
Strong leadership skills with proven experience and results. 3 or more years of inventory management experience. Sales background is a plus. Safety first mindset. Knowledge of heavy truck parts and variety of services. Prior operational experience with an understanding of budgeting, staffing, and personnel procedures. Strong Computer skills, including Microsoft Office suite. Leadership skills and ability to adapt to each unique situation. Ability to maintain stellar customer and employee relations. Compensation
$95,000-140,000 (Depending on Experience) + Bonus Opportunity Why work for Papé
Competitive pay based on your skills, training, and experience level. Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs. Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well. Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within. Stability and reputation — Papé is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Papé is known for their stability, honesty and integrity. Equipment – Papé has the largest equipment inventory in the West and an unparalleled parts inventory! Employee impact – Open-door policy where your voice will be heard and your opinions will matter. Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills. The Papé Group maintains a drug-free workplace and requires candidates to successfully pass a pre-employment drug test. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Machinery Manufacturing Referrals increase your chances of interviewing at Papé Group by 2x Get notified about new Product Support Manager jobs in
Redmond, OR . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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PAPE’ KENWORTH – REDMOND, OR is seeking a
Product Support Manager
to lead the parts and service departments, manage processes and financials, develop the team, and ensure excellent customer experiences. This role reports to the General Manager and focuses on improving branch performance and customer satisfaction. What you’ll do
As our Product Support Manager, you will be responsible for the supervision and management of all parts and service department processes, financials, team development, and customer satisfaction. You will work closely with the General Manager, discussing goals, monitoring branch performance, and identifying the best avenues of approach for the business. You’ll take ownership of day-to-day operations by monitoring freight expenses, managing inventory and claims, and ensuring efficient staffing, scheduling, and training. Above all, you’ll create an outstanding customer experience by ensuring every client gets the right parts and service for their equipment needs. You’ll also partner with the Product Support Sales Representative to grow parts and service sales and strengthen customer relationships at the branch. Success in this role requires exceptional leadership, a customer-first mindset, and the ability to foster strong relationships across the team and with our valued customers. What you need
Strong leadership skills with proven experience and results. 3 or more years of inventory management experience. Sales background is a plus. Safety first mindset. Knowledge of heavy truck parts and variety of services. Prior operational experience with an understanding of budgeting, staffing, and personnel procedures. Strong Computer skills, including Microsoft Office suite. Leadership skills and ability to adapt to each unique situation. Ability to maintain stellar customer and employee relations. Compensation
$95,000-140,000 (Depending on Experience) + Bonus Opportunity Why work for Papé
Competitive pay based on your skills, training, and experience level. Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs. Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well. Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within. Stability and reputation — Papé is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Papé is known for their stability, honesty and integrity. Equipment – Papé has the largest equipment inventory in the West and an unparalleled parts inventory! Employee impact – Open-door policy where your voice will be heard and your opinions will matter. Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills. The Papé Group maintains a drug-free workplace and requires candidates to successfully pass a pre-employment drug test. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Machinery Manufacturing Referrals increase your chances of interviewing at Papé Group by 2x Get notified about new Product Support Manager jobs in
Redmond, OR . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr