CF Industries
Job Summary
The IT Support Specialist - I is responsible for a wide range of IT support to end users for hardware, software, and peripherals. The role resolves end-user issues by providing general user support, environmental support, and technical support following established service management and standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services. IT Support partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe and reliable operations. Job Description
Responsibilities include providing first-tier help desk support and end-user training for all Microsoft applications; assisting in troubleshooting computer networks and related computing environments; monitoring, diagnosing, and resolving hardware, software, or other network and system problems; maintaining cybersecurity and data security protocols; supporting implementation and deployment of projects as assigned; and ensuring compliance with safety, regulatory, and operational excellence standards. Support users/user groups on all aspects of user-reported problems such as username and password issues, and menu navigation, including software configuration, installation, setup, and distribution of hardware and peripheral equipment. Consult with subject matter experts and vendors to resolve issues. Resolve issues utilizing established tracking processes, including recording of issues, triaging every ticket and initial troubleshooting, assignment, escalation to the right support group, and closure/follow-up to resolution. Deliver support to the user community for maximizing user productivity through first-tier help desk support and providing end-user training and support for all Microsoft applications. Assist in the troubleshooting of computer networks and related computing environments, including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment). Provide support in the implementation and deployment of a project as assigned. Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary. This may include manufacturing facility technical control hardware and software issues. Maintain cybersecurity and data security protocols for protecting sensitive data. Champion the pursuit of safety, regulatory compliance, and operational excellence, including proper use of PPE necessary for each task, following established procedures and protocols, and identifying and communicating hazards or incidents. Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples include IT General Controls (ITGCs), Managed Access (MA-xx), Managed Operations (MO-xx), Change Management (CM-xx), Sarbanes Oxley/SOX; Data backup, recovery, and classification; Information Technology Asset Management (ITAM). Incumbent Attributes
Education:
BS/BA or its equivalent in a related field is typically preferred. AA/AS may be preferred. Years of experience:
0-2 years of related professional work experience is preferred to complete all essential job functions. Other unique job-relevant attributes:
Microsoft Office proficiency:
Proficient in the application of MS Office suite. Computer and system hardware deployment:
Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals. Understanding of basic network concepts. Hardware configuration and monitoring:
Experience with tools that monitor, test, and supervise desktop and laptop configurations for compliance. Software deployment:
Familiarity with technologies and standards used during software installation, deployment, and maintenance. System user support:
Experience in delivering technical support and consultation based on user requests and reported problems to resolution across software, hardware, and peripherals. Interpersonal communication:
Strong active listening and collaboration skills, the ability to empower others through training, education, and providing technical advice tailored to the end-user\'s technical abilities.
The estimated base pay for the position is typically between $52,900 - $65,700. The actual base pay may be influenced by education, training, skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range. In addition to base pay, an incentive program is available to all full-time employees, and a comprehensive benefits package including two medical plan options, a health savings plan with a company contribution and a match, dental and vision benefits, a well-being incentive program, a 401(k) plan with employer contribution potential, life and disability insurance, paid time off programs and more. Flexible work arrangements are also offered to support work-life balance. For more detailed information on the CF programs, please visit the Total Rewards website. FMLA information and Employee Polygraph Protection Act information are provided for employee awareness. Employees in Canada can learn more about their rights by viewing the Canadian Human Rights Act. If you need assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact talentacquisition@cfindustries.com. JOIN OUR TALENT NETWORK
#J-18808-Ljbffr
The IT Support Specialist - I is responsible for a wide range of IT support to end users for hardware, software, and peripherals. The role resolves end-user issues by providing general user support, environmental support, and technical support following established service management and standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services. IT Support partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe and reliable operations. Job Description
Responsibilities include providing first-tier help desk support and end-user training for all Microsoft applications; assisting in troubleshooting computer networks and related computing environments; monitoring, diagnosing, and resolving hardware, software, or other network and system problems; maintaining cybersecurity and data security protocols; supporting implementation and deployment of projects as assigned; and ensuring compliance with safety, regulatory, and operational excellence standards. Support users/user groups on all aspects of user-reported problems such as username and password issues, and menu navigation, including software configuration, installation, setup, and distribution of hardware and peripheral equipment. Consult with subject matter experts and vendors to resolve issues. Resolve issues utilizing established tracking processes, including recording of issues, triaging every ticket and initial troubleshooting, assignment, escalation to the right support group, and closure/follow-up to resolution. Deliver support to the user community for maximizing user productivity through first-tier help desk support and providing end-user training and support for all Microsoft applications. Assist in the troubleshooting of computer networks and related computing environments, including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment). Provide support in the implementation and deployment of a project as assigned. Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary. This may include manufacturing facility technical control hardware and software issues. Maintain cybersecurity and data security protocols for protecting sensitive data. Champion the pursuit of safety, regulatory compliance, and operational excellence, including proper use of PPE necessary for each task, following established procedures and protocols, and identifying and communicating hazards or incidents. Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples include IT General Controls (ITGCs), Managed Access (MA-xx), Managed Operations (MO-xx), Change Management (CM-xx), Sarbanes Oxley/SOX; Data backup, recovery, and classification; Information Technology Asset Management (ITAM). Incumbent Attributes
Education:
BS/BA or its equivalent in a related field is typically preferred. AA/AS may be preferred. Years of experience:
0-2 years of related professional work experience is preferred to complete all essential job functions. Other unique job-relevant attributes:
Microsoft Office proficiency:
Proficient in the application of MS Office suite. Computer and system hardware deployment:
Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals. Understanding of basic network concepts. Hardware configuration and monitoring:
Experience with tools that monitor, test, and supervise desktop and laptop configurations for compliance. Software deployment:
Familiarity with technologies and standards used during software installation, deployment, and maintenance. System user support:
Experience in delivering technical support and consultation based on user requests and reported problems to resolution across software, hardware, and peripherals. Interpersonal communication:
Strong active listening and collaboration skills, the ability to empower others through training, education, and providing technical advice tailored to the end-user\'s technical abilities.
The estimated base pay for the position is typically between $52,900 - $65,700. The actual base pay may be influenced by education, training, skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range. In addition to base pay, an incentive program is available to all full-time employees, and a comprehensive benefits package including two medical plan options, a health savings plan with a company contribution and a match, dental and vision benefits, a well-being incentive program, a 401(k) plan with employer contribution potential, life and disability insurance, paid time off programs and more. Flexible work arrangements are also offered to support work-life balance. For more detailed information on the CF programs, please visit the Total Rewards website. FMLA information and Employee Polygraph Protection Act information are provided for employee awareness. Employees in Canada can learn more about their rights by viewing the Canadian Human Rights Act. If you need assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact talentacquisition@cfindustries.com. JOIN OUR TALENT NETWORK
#J-18808-Ljbffr