Crescent Hotels & Resorts
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Front Desk Agent
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Crescent Hotels & Resorts 2 days ago Be among the first 25 applicants Join to apply for the
Front Desk Agent
role at
Crescent Hotels & Resorts Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Part-Time
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Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests
Note
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Save this job Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Crescent Hotels & Resorts by 2x Sign in to set job alerts for “Front Desk Representative” roles.
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Front Desk Agent
role at
Crescent Hotels & Resorts 2 days ago Be among the first 25 applicants Join to apply for the
Front Desk Agent
role at
Crescent Hotels & Resorts Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Part-Time
Save this job
Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests
Note
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Save this job Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Crescent Hotels & Resorts by 2x Sign in to set job alerts for “Front Desk Representative” roles.
West Hollywood, CA $24.00-$26.00 3 weeks ago Receptionist / Customer Service Representative
Santa Monica, CA $17.50-$17.50 3 months ago Guest Services Agent PT - Embassy Suites-LAX South
Administrative Assistant, Talent Acquisition
Receptionist / Customer Service Representative
Culver City, CA $17.50-$17.50 3 months ago Los Angeles, CA $60,000.00-$240,000.00 2 weeks ago Hermosa Beach, CA $18.00-$19.00 4 months ago Culver City, CA $43,900.00-$79,800.00 1 day ago Assistant Manager/Front Desk Representative
Receptionist / Customer Service Representative
Redondo Beach, CA $20.00-$21.00 1 month ago Santa Monica, CA $25.00-$28.00 2 weeks ago Redondo Beach, CA $18.00-$20.00 1 month ago Receptionist / Customer Service Representative
Receptionist / Customer Service Representative
Receptionist / Mail Room Assistant (Part Time)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr