Sam's Club
Overview
Join to apply for the
(USA) Member Team Lead
role at
Sam's Club . Base pay range for this position is provided by Sam's Club and may vary based on skills and experience. Your actual pay will be discussed with your recruiter. Base pay range
$20.00/hr - $28.00/hr What you'll do
Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, and training on processes and procedures. Provide direction and guidance on member service approaches to resolve member complaints and issues according to company guidelines. Ensure compliance with company policies and procedures and support the Open Door Policy. Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicate and support membership by providing information on membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events. Maintain documentation such as marketing recaps and other required records; strive to meet membership goals; promote the value of Sam's Club products and services. Provide and ensure member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and guiding use of self-service technology. Assist members with transactions at registers or self-checkout and ensure pickup orders are fulfilled. Oversee area operations by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart/flatbed availability, and keeping the parking area clean. Complete accounting records and transactions following office procedures; support cash handling, deposits, and cash fund transfers; investigate overages/shortages; maintain confidentiality and accuracy of financial information. Develop and implement processes to meet business needs by collaborating with managers and other stakeholders; analyze information, monitor progress, and address improvement opportunities. Promote and support compliance with company policies and ethics; explain and apply these in daily processes and assist management with addressing issues. Lead and participate in teams, align resources to customer needs and business priorities, provide feedback and support, and model adaptability to change. Benefits and compensation
Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO and family-related leave; eligibility and amount depend on job classification and length of employment; information about PTO provided by policy. Other benefits include disability coverage, discounts, and additional leave programs where applicable. Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English language learning and certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. See One.Walmart for details. The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Some positions may include additional compensation in premiums (e.g., schedule, facility, season, or work performed). Minimum qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) and 6 months customer service experience Must be 18 years of age or older Preferred qualifications
Experience leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing workload Additional details
Primary Location: 1220 N Eisenhower Dr, Beckley, WV 25801-3120, United States Job function: Information Technology Industries: Retail Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a no-tolerance policy regarding illegal drugs and alcohol on the job, applicable to all employees.
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Join to apply for the
(USA) Member Team Lead
role at
Sam's Club . Base pay range for this position is provided by Sam's Club and may vary based on skills and experience. Your actual pay will be discussed with your recruiter. Base pay range
$20.00/hr - $28.00/hr What you'll do
Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, and training on processes and procedures. Provide direction and guidance on member service approaches to resolve member complaints and issues according to company guidelines. Ensure compliance with company policies and procedures and support the Open Door Policy. Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicate and support membership by providing information on membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events. Maintain documentation such as marketing recaps and other required records; strive to meet membership goals; promote the value of Sam's Club products and services. Provide and ensure member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and guiding use of self-service technology. Assist members with transactions at registers or self-checkout and ensure pickup orders are fulfilled. Oversee area operations by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart/flatbed availability, and keeping the parking area clean. Complete accounting records and transactions following office procedures; support cash handling, deposits, and cash fund transfers; investigate overages/shortages; maintain confidentiality and accuracy of financial information. Develop and implement processes to meet business needs by collaborating with managers and other stakeholders; analyze information, monitor progress, and address improvement opportunities. Promote and support compliance with company policies and ethics; explain and apply these in daily processes and assist management with addressing issues. Lead and participate in teams, align resources to customer needs and business priorities, provide feedback and support, and model adaptability to change. Benefits and compensation
Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO and family-related leave; eligibility and amount depend on job classification and length of employment; information about PTO provided by policy. Other benefits include disability coverage, discounts, and additional leave programs where applicable. Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English language learning and certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. See One.Walmart for details. The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Some positions may include additional compensation in premiums (e.g., schedule, facility, season, or work performed). Minimum qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) and 6 months customer service experience Must be 18 years of age or older Preferred qualifications
Experience leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing workload Additional details
Primary Location: 1220 N Eisenhower Dr, Beckley, WV 25801-3120, United States Job function: Information Technology Industries: Retail Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a no-tolerance policy regarding illegal drugs and alcohol on the job, applicable to all employees.
#J-18808-Ljbffr